Verity for diagnostic labs

The sample reached the lab at 11. Nobody knows where it is at 4, and the report was promised for 5.

A diagnostic lab sells a promise: a correct report by a stated time. That promise depends on a chain of small steps, from collection to the analyser to the pathologist’s sign-off, and on reagents, machines and collection staff all being ready at once. Verity tracks the steps, the stock and the people, and tells you where the chain is about to break.

Verity in one line

One system that knows where every sample is, which reports are running late, what reagent is about to run out and which referral source has gone quiet.

See your diagnostic lab in Verity See the 15 problems we solve

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.

Verity tracks the work around the test. It does not produce or interpret results, and it does not replace your lab software.

Verity / Lab / Today

All centres

Live

Samples today

612

across 6 centres

Reports late

9

past promised time

Rejection rate

1.8%

this week

Credit overdue

₹6.4 lakh

5 accounts

Reports on time by centre, this week

  • Central lab96%
  • Kothrud91%
  • Hadapsar84%
  • Wakad71%

Thyroid reagent covers 2 days at current volume. Supplier needs 3.

Order now
  • Wakad reports late 4 days runningSamples reach central lab after 3 pmOpen
  • Analyser 2 calibrationDue ThursdayDue

Illustrative screen with sample figures. Yours is set up with your own centres, tests, collection staff and referral sources.

How it runs today

A lab is a promise kept by many hands.

A patient gives a sample at a collection centre or at home. It travels, sometimes in a cold box, sometimes in a bag on a two-wheeler. It is received, checked, run on one of several analysers, reviewed, signed by a pathologist, and sent out. Each step has a person and a time. Any step can go wrong without anyone noticing until the patient rings.

Behind the bench are the things that keep it running: reagent kits with lot numbers and expiry dates, controls that need to be run every day, analysers that need calibration and a service visit, an outsourced list of tests sent to a reference lab, and referring doctors who decide where their patients go. Most of this lives in registers, spreadsheets and the memory of one senior technician.

The money side is no easier. Walk-in patients pay on the spot. Corporate tie-ups, hospitals and collection partners pay weeks later. Reference lab payables build up. Reagent suppliers raise prices and expect payment on time. The owner sees all this only when the month ends.

What most diagnostic labs run on

  • Lab software for results and reports
  • Registers for samples and QC
  • Spreadsheets for stock
  • WhatsApp with collection staff
  • One senior technician’s memory

Your lab software handles results well. Nothing holds the chain of steps, the stock and the people around it.

15 problems, one by one

Where a diagnostic lab loses time, money and trust.

These are the situations lab owners and managers describe. For each: what it looks like, what it costs, and what Verity does about it. Verity tracks the status of samples and reports and never sees or interprets a result.

  1. 01Samples

    Nobody can say where a sample is

    What it looks like

    A sample left a collection centre at 9:30. The runner says it was delivered. The lab says it did not arrive. The patient calls for the third time, and someone searches the fridge.

    What it costs you

    A repeat collection, an unhappy patient and sometimes a doctor who stops sending work. Each hour of searching is a technician not running samples.

    How Verity fixes it

    Every sample is a record with a barcode or number, a collection time, who collected it, who handed it over and who received it. Verity shows samples in transit past their usual time and the last known hand.

    See the screen
  2. 02Samples

    Samples are rejected or recollected because of avoidable errors

    What it looks like

    A haemolysed tube, too little blood, a wrong label, a missing patient detail. The patient is called back, and the collection staff are blamed.

    What it costs you

    One Indian lab audit found 1.4% of 67,438 routine samples had an error, and about three quarters of the errors were before the sample reached the analyser. Each one is a recollection, a delay and a repeat cost.

    How Verity fixes it

    Rejections are recorded with a reason and the person who collected the sample. Verity shows rejection rate by centre, by collector and by reason, so training goes to the right people.

    See the screen
  3. 03Reports

    Reports promised for the evening come out the next morning

    What it looks like

    A batch of tests waits for the pathologist to sign. A reagent ran out mid-run and a rerun was needed. The patient was told 6 pm. The report goes at 10 am.

    What it costs you

    Doctors and patients compare labs on how fast they get results. A habit of lateness sends the work elsewhere.

    How Verity fixes it

    Each test has a promised time. Verity shows what is due in the next two hours, what is waiting at which step and who holds it, and what is already late with the reason noted.

    See the screen
  4. 04Collection

    Home collection runs on WhatsApp and luck

    What it looks like

    Eleven home visits are booked for the morning, many fasting samples that must be taken early. Two phlebotomists, one traffic jam. A fasting patient waits until noon.

    What it costs you

    Repeat visits, fasting samples taken late and a patient who books with another lab next time.

    How Verity fixes it

    Each home visit is a scheduled record with an area, time window and collector. Verity shows each collector’s route in order, flags tight gaps and moves a visit to a free collector when someone falls behind.

    See the screen
  5. 05Collection

    Collection centres and franchise partners are hard to see

    What it looks like

    Six collection points feed the central lab. One sends samples at the end of the day instead of in batches. Another has the highest rejection rate. No one has a clear picture of which centre is worth keeping.

    What it costs you

    Poor sample quality, long delays before analysis and no basis for deciding which partner to support.

    How Verity fixes it

    Every collection point is a location with its own volumes, rejection rate, time to arrive at the lab and dues. They compare side by side.

    See the screen
  6. 06Stock

    A reagent runs out in the middle of a run

    What it looks like

    The reagent for a test is finished on a busy morning. The next kit is on order. The batch of tests waits, and some are sent to another lab at a loss.

    What it costs you

    Delayed reports, outsourcing at a margin loss and emergency purchases at higher prices.

    How Verity fixes it

    Each reagent has a usage rate drawn from tests run, a reorder level and a lead time. Verity checks the next days’ expected volume against the shelf and drafts an order before the lab runs short.

    See the screen
  7. 07Stock

    Kits expire, lots change and nobody notices until QC fails

    What it looks like

    A new lot of reagent is opened without checking that it was verified against the old one. Another kit has two weeks to expiry in the back of the fridge.

    What it costs you

    Expired kits are money in the bin. An unchecked new lot can produce a run of results that need to be repeated.

    How Verity fixes it

    Each kit is received with lot, expiry and storage. Verity lists what expires in 60 days, and a new lot cannot be marked in use until the verification step is ticked by a named person.

    See the screen
  8. 08Quality

    Calibration, QC runs and service visits are tracked in separate books

    What it looks like

    The analyser’s calibration is due on Thursday. The daily controls are written in a register that has one missing day. The annual service is an email from a vendor three months ago.

    What it costs you

    A missed QC day can force a whole day’s results to be reviewed. An analyser that fails unannounced stops the lab.

    How Verity fixes it

    Each analyser is a record with calibration dates, QC checks assigned to a named person and a service schedule with the vendor. Verity shows what has been done today and what is missing, and keeps the history searchable.

    See the screen
  9. 09Quality

    Critical-value calls and report corrections are not recorded

    What it looks like

    A critical result is phoned to a doctor. The call is noted on paper by whoever picked up the phone. A report is amended after a transcription fix and the patient already has the first version.

    What it costs you

    If a question arises later, the lab cannot show who was told what and when. This is both a patient-safety and a reputation risk.

    How Verity fixes it

    Each critical call and each amended report is a logged entry with who, when and to whom. Verity shows the open ones and keeps the trail attached to the sample. It records the call and does not judge the value.

    See the screen
  10. 10Referrers

    Referring doctors drift to another lab and nobody sees it happen

    What it looks like

    A group of physicians sent 90 samples a month last year. This quarter it is 55. There was a delayed report in June and a missed critical call in August. Nobody connected the two.

    What it costs you

    Referral volume is the lab’s lifeblood. A quiet drop can mean a lakh of rupees a month going elsewhere.

    How Verity fixes it

    Each sample carries its referrer. Verity shows volume by referring doctor and clinic over time, with their late reports and complaints beside it, and creates a visit or call task for the owner or the relationship manager.

    See the screen
  11. 11Referrers

    Samples sent to a reference lab are lost in a shared spreadsheet

    What it looks like

    Special tests are outsourced. Each batch is listed in a sheet, sent by courier and the report returns days later. Which were sent, which are back, which are overdue, and what is owed to the reference lab?

    What it costs you

    A patient waiting on an outsourced test and a payable that is paid twice or missed.

    How Verity fixes it

    Each outsourced test is a record with the reference lab, date sent, promised date, report received and the cost. Verity lists overdue send-outs and the payable per lab.

    See the screen
  12. 12Money

    Corporate, hospital and partner payments arrive late

    What it looks like

    A hospital group sends 400 tests a month on credit. A corporate health-check contract invoices at month end. A collection partner’s share depends on who sent what. Chasing is done by whoever remembers.

    What it costs you

    Cash tied up for 60 days or more, while reagent suppliers expect their payment in 30.

    How Verity fixes it

    Each account has a credit period and a running balance. Verity shows ageing by account, lists the invoices past terms, and tasks the person who chases. Your accountant issues the invoices and raises any tax invoices.

    See the screen
  13. 13People

    Technicians, collectors and the pathologist are unevenly loaded

    What it looks like

    One technician is covering the afternoon alone, and the evening pathologist has 80 reports waiting. Collectors in one zone are idle while another is overbooked.

    What it costs you

    Overtime, mistakes made by tired people and delayed reports.

    How Verity fixes it

    Shifts, leave and tasks are recorded by role. Verity shows load by bench, collector and sign-off queue and flags a pile-up before it makes reports late.

    See the screen
  14. 14Records

    Audit evidence and documents are assembled in a rush

    What it looks like

    An accreditation assessor or a hospital client wants SOPs, training records, QC logs and complaint records. Each is in a different folder, and some are out of date.

    What it costs you

    Weeks of preparation, missing evidence and findings that could have been avoided.

    How Verity fixes it

    SOPs, training sign-offs, QC checks and complaints are records with owners and review dates. Verity lists documents due for review and shows evidence for any date on request.

    See the screen
  15. 15Owner

    Several centres, one owner and one WhatsApp group

    What it looks like

    The owner sees volumes from each centre only by message at night. Patient reports are forwarded in chat groups. Who saw what, and who has a copy, is not known.

    What it costs you

    Problems at one centre surface late, and health data sits in many phones.

    How Verity fixes it

    Centres are locations in one system with comparable volumes, rejections, turnaround and dues. Access to patient records follows role, and each view is logged.

    See the screen

The numbers behind it

The numbers behind these problems.

From published sources, with the source named under each figure. Your lab’s numbers will differ, and showing you yours is the first thing Verity does.

The error audit is from 2008 to 2009 in a single lab and its authors note limits in how analytical errors were measured. The CareEdge share is quoted from a search summary of the note and not from the full text. The survey is from 2017. They show the scale of the issue, not what your lab will see.

What you will actually see

The screens you would use every day.

Seven views, each for one job. Names and terms are set in your lab’s own words.

Screen 1 of 7

The owner’s morning view

Samples received, reports due and late, reagents running low and money outstanding, on one screen, with the items needing a decision listed below. This replaces the nightly volume message.

Fixes

  • 03 Reports promised for the evening come out the next morning
  • 15 Several centres, one owner and one WhatsApp group

Verity / Lab / Today

All centres

Samples today

612

across 6 centres

Reports late

9

past promised time

Rejection rate

1.8%

this week

Credit overdue

₹6.4 lakh

5 accounts

Reports on time by centre, this week

  • Central lab96%
  • Kothrud91%
  • Hadapsar84%
  • Wakad71%

Thyroid reagent covers 2 days at current volume. Supplier needs 3.

Order now
  • Wakad reports late 4 days runningSamples reach central lab after 3 pmOpen
  • Analyser 2 calibrationDue ThursdayDue

Screen 2 of 7

Every sample, from collection to sign-off

Where each sample is, who holds it, how long it has been there and what is promised. Rejections and recollections are recorded with a reason. Verity shows status only, not result values.

Fixes

  • 01 Nobody can say where a sample is
  • 02 Samples are rejected or recollected because of avoidable errors
  • 13 Technicians, collectors and the pathologist are unevenly loaded

Verity / Sample tracker

Live

In transit2

  • S-48211, HadapsarLeft 9:30, collector Pramod2 hrs
  • S-48230, WakadLeft 10:05, collector SnehaIn transit

On the bench2

  • S-48102, CentralBiochemistry, analyser 2Due 4 pm
  • S-48117, CentralHaematology, rerunRerun

Awaiting sign-off1

  • 14 reportsDr Kulkarni queueDue 5 pm

Rejected today: 6 samples. 4 haemolysed, 1 insufficient, 1 mislabelled.

View by collector

Screen 3 of 7

Home collection routes and centre performance

Each collector’s morning in order, with fasting visits first, and each collection centre’s volume, rejections and delay to reach the lab.

Fixes

  • 04 Home collection runs on WhatsApp and luck
  • 05 Collection centres and franchise partners are hard to see

Verity / Collection and centres

Home visits and centres

TimeVisitAreaCollectorStatus
6:30Fasting, 3 testsKothrudSnehaBooked
7:15Fasting, 1 testKarve RoadSnehaTight gap
7:00Fasting, 6 testsBanerPramodBooked
9:00Full body checkAundhPramodRunning late

Rejection rate by centre, last 30 days

  • Kothrud1.2%
  • Hadapsar1.9%
  • Wakad4.1%

Screen 4 of 7

What is on the shelf, by lot, against the week ahead

Reagent kits and consumables with lot, expiry and usage, checked against expected test volume. A new lot waits for the verification tick before it is marked in use.

Fixes

  • 06 A reagent runs out in the middle of a run
  • 07 Kits expire, lots change and nobody notices until QC fails

Verity / Reagents and consumables

Stock by lot

ItemLotDays of coverExpiresStatus
TSH reagent kitL-22072Jan 2027Short
Glucose reagentL-18939Mar 2027OK
CBC diluent 20 LL-04514Dec 2026Reorder
Vacutainers, EDTAL-772012Aug 2027OK
  • New lot L-2311 verified against L-2207Assigned to Mrs Joshi
  • Fridge 2 temperature logDone 8 am

Screen 5 of 7

Who sends you work, and who has stopped

Samples by referring doctor and clinic over time, with late reports and complaints beside them. A drop becomes a task for the owner or the relationship manager.

Fixes

  • 10 Referring doctors drift to another lab and nobody sees it happen

Verity / Referrers

Doctors and clinics

ReferrerSamples / monthLast quarterLate reportsStatus
Dr Phadke, physician group55906Down 39%
Sunrise Diabetes Clinic1201181Steady
Dr Naik, paediatrics48362Growing
City Hospital, OPD3103404Down 9%

Dr Phadke’s group has had 3 critical-value call delays since August.

Assign a visit

Screen 6 of 7

Who owes the lab, and who the lab owes

Corporate, hospital and partner balances by age, and tests sent to reference labs with the dates and amounts owed. Your accountant raises invoices and pays suppliers.

Fixes

  • 11 Samples sent to a reference lab are lost in a shared spreadsheet
  • 12 Corporate, hospital and partner payments arrive late

Verity / Credit and send-outs

Money

AccountTermsBalanceOldestStatus
City Hospital, OPD45 days₹3.2 lakh62 daysOverdue
TechWorks health check30 days₹1.8 lakh41 daysOverdue
Wakad collection partnerMonthly₹0.9 lakh18 daysOn time
Reference lab, special tests30 daysOwed ₹1.1 lakh27 daysPay by 30 Oct

3 outsourced tests are past their promised return date.

Chase lab

Screen 7 of 7

Calibration, QC, critical calls and documents

The daily checks that keep results trustworthy, each assigned to a named person, plus critical-value calls and document reviews with a trail attached.

Fixes

  • 08 Calibration, QC runs and service visits are tracked in separate books
  • 09 Critical-value calls and report corrections are not recorded
  • 14 Audit evidence and documents are assembled in a rush

Verity / Quality records

Today

  • Analyser 1, daily controlsMrs Joshi, done 7:40
  • Analyser 2, daily controlsImran, not yet done
  • Analyser 2, calibrationDue Thursday
  • SOP: sample rejection, reviewOverdue 12 days
  • Critical call, sample S-48090Told to Dr Phadke’s clinic 10:12, noted by AnilLogged
  • Amended report S-47990Transcription fix, patient informedOpen

Illustrative screens with sample data. Layouts, fields, names and terms are set up around how your diagnostic lab works.

An ordinary day

The same Tuesday, before and after.

The tests are the same. What changes is that each step leaves a record, and the record warns you early.

WhenTodayWith Verity
7:30 TodayCollectors confirm fasting visits in a group chat. One visit is missed. With VerityEach collector’s route is on the screen with fasting visits first and gaps flagged.
11:00 TodayA patient calls about a sample that left a centre at 9:30. Nobody knows where it is. With VerityThe tracker shows it was handed to the runner at 9:40 and received at 10:50.
1:00 TodayA reagent runs out mid-run and a batch waits. With VerityThe shortage was flagged two days earlier and the kit arrived this morning.
4:00 TodayYou find out at 5 pm that 14 reports are waiting for sign-off. With VerityThe queue shows 14 due by 5. The pathologist is alerted at 3:30.
6:30 TodayA physician’s office says they are moving some work elsewhere. This is the first you hear of it. With VerityThe referrer’s fall in volume appeared on the screen in September, and you visited.
Month end TodayYou chase credit accounts by memory and prepare audit evidence in a scramble. With VerityAgeing is a list with owners, and the QC and document records are ready to show.

How we work with you

We set it up with you, over four weeks.

No login and a manual left on the bench. We learn how your lab runs, build Verity around it, bring your data across and stay on afterwards.

  1. Week 1

    Discovery and mapping

    What we do
    Spend time at the central lab and at a collection centre. Follow a sample from collection to the signed report, see how reagent orders, QC and credit are managed today and where the registers stop agreeing.
    What we need from you
    A few hours of yours and the lab manager’s. Access to the sample register, stock sheet, QC logs and the credit list.
    What you have at the end
    A written map of your lab: centres, collectors, tests with promised times, reagents, referrers and the problems we will fix first.

  2. Weeks 2 to 3

    Configuration

    What we do
    Set up your tests and promised turnaround times, sample steps, rejection reasons, reagents with reorder levels, analysers with calibration and QC schedules, referrers, credit accounts and your centres, then build the screens in your lab’s terms.
    What we need from you
    Review the setup with your lab manager and pathologist. Correct anything that does not match how the bench runs.
    What you have at the end
    A working Verity with your real tests, steps and rules, ready for your data.

  3. Weeks 3 to 4

    Migration and training

    What we do
    Bring in referrers, credit accounts, reagent stock with lots, analyser records and open send-outs from your sheets and registers. We agree how sample and report status reach Verity from your lab software. Train collectors, technicians and the desk at their own stations.
    What we need from you
    Your referrer and account lists, stock sheet and any QC history. One hour per role.
    What you have at the end
    Your lab’s working data inside Verity and a team that has used it on a live day.

  4. After go-live

    Operations partnership

    What we do
    Stay on after launch. Review the first weeks with you, tune the turnaround alerts, reorder levels and referrer watch, and handle changes when you add a centre, an analyser or a test.
    What we need from you
    A short monthly review of the numbers.
    What you have at the end
    A system that keeps pace with the lab, with someone responsible for it.

Bring these on day one

  • Your test list with promised turnaround times and prices
  • Collection centres, partners and collectors
  • Reagent list with suppliers, lead times and current stock
  • Analyser list with service and calibration dates
  • Corporate and hospital accounts with credit terms

Your time

About 10 to 12 hours of your own time across the four weeks, mostly in week 1. Your lab manager needs a few more.

After go-live

You do not need to hire anyone to run Verity. Sample steps, QC checks and stock use are recorded as part of the work already happening.

Verity AI

Ask your lab a question. Get an answer from your own records.

Verity AI reads your sample status, stock, referrer and account records and answers in plain words. It respects who may see what and can create tasks. It never sees or interprets result values.

  • Your records only Answers come from your own diagnostic labs data, not from generic knowledge.
  • Right person, right view It only shows what the person asking is allowed to see.
  • Turns into action An answer can become a task assigned to a named person.

Verity / Ask

Which centre has the most late reports this week and why?

Wakad, with 29 percent late. Samples reach the central lab after 3 pm on four days of five.

  • Wakad29% late
  • Hadapsar16% late
  • Kothrud9% late

Create a task to change the pickup time

Verity / Ask

Which reagents will run out before the next delivery?

TSH and CBC diluent. TSH has 2 days of cover and the supplier needs 3.

  • TSH kit2 days
  • CBC diluent4 days

Raise the order today

Verity / Ask

Which referring doctors have sent less than last quarter?

11 referrers are down by more than 20 percent. Dr Phadke’s group is down 39 percent and had 6 late reports.

Assign visits to the relationship manager

Sample questions and answers with illustrative figures.

Without chasing

The chasing nobody has time to do.

Set once, run from your records. Staff still call and message. Verity makes sure the right person knows to.

When

A sample is in transit longer than its usual time

  • Flagged with the last known hand
  • Task to the centre lead to trace it
  • Marked found or recollect

When

A report is two hours from its promised time and not signed

  • Flagged on the sign-off queue
  • Alert to the pathologist on duty
  • Reason recorded if it goes late

When

A sample is rejected

  • Reason and collector recorded
  • Recollection task for the desk
  • Added to the centre’s rejection trend

When

A reagent falls below its days of cover

  • Checked against expected volume
  • Order drafted to the supplier
  • Stock updated when delivery and lot are recorded

When

A daily QC check is not done by 10 am

  • Flagged to the named person
  • Reminder to the lab manager
  • Missed check recorded with the reason

When

A referrer’s volume falls over a month

  • Shown with late reports and complaints
  • Task to the relationship manager
  • Visit or call outcome recorded

Rules and paperwork

The rules a diagnostic lab works under.

Verity does not give legal or clinical advice and files nothing for you. It keeps the records these rules depend on in order, so you are not assembling them in a hurry before an inspection.

  • Clinical Establishments Act and state registration

    What is expected

    The Clinical Establishments (Registration and Regulation) Act, 2010 covers laboratories offering pathological and other diagnostic services, but it applies only where a state has adopted it, and states have different rules. Minimum standards for diagnostic labs exist under it.

    How Verity helps

    Registration details, staff qualifications and facility records are held in one place with renewal reminders.

    Clinical Establishments Act, 2010 (PRS India)

  • NABL accreditation under ISO 15189

    What is expected

    Accreditation by NABL against ISO 15189 is generally voluntary. Labs that seek it must keep quality records, run internal audits and join proficiency testing. The standard has been moving to a 2022 version.

    How Verity helps

    QC checks, calibration, training sign-offs, complaints and document reviews are records with owners and dates.

  • Bio-medical waste

    What is expected

    Under the Bio-Medical Waste Management Rules, 2016, a healthcare facility that produces bio-medical waste, including a lab, generally needs authorisation from the State Pollution Control Board and must follow prescribed handling and records.

    How Verity helps

    A daily waste checklist with a named person and a searchable history.

    Central Pollution Control Board, bio-medical waste

  • Patient data protection

    What is expected

    India’s Digital Personal Data Protection Rules were notified on 13 November 2025. The main duties on notice and consent are expected to start on 13 May 2027. Test reports are sensitive personal data.

    How Verity helps

    Access to patient records follows role and each view is logged, so reports are not passed around in chat groups.

    AZB Partners on the DPDP framework

Rules change and differ by state. Confirm current requirements with your accreditation body, state authority or adviser.

Who sees what

Each person opens the lab through their own view.

A collector does not need the credit list. A referring doctor’s relationship manager does not need the reagent stock. Access follows the job.

  • Owner

    Is the lab fast, trusted and getting paid?

    Reports on time, rejection rate, referrer trends, reagent cover, credit ageing and every centre side by side.

  • Pathologist

    What is waiting for me and what is critical?

    Sign-off queue by promised time, critical calls open, amended reports and the QC state of the bench.

  • Lab manager

    Is the bench ready for today?

    Reagent cover, QC and calibration due, staff load, rejections, send-outs and overdue reports.

  • Collector or centre lead

    What is my route and what is rejected?

    Their visits in order, sample hand-offs, rejections with reasons and their centre’s numbers.

  • Accountant

    Who owes us and whom do we owe?

    Credit ageing, partner shares, reference lab payables, supplier dues and takings by mode.

Straight answers

What changes and what stays.

Keep using

  • Your lab information software for orders, results and reports. We agree how sample and report status reach Verity.
  • How patients book home visits today, by phone, an app or a page. Verity schedules the visit once it is booked.
  • WhatsApp with collectors. Staff send; Verity says who and when.
  • Your accountant, who still prepares invoices and returns.

Verity does not

  • Produce, store or interpret test results.
  • Take patient bookings online.
  • Send messages to patients on its own.
  • Replace your lab software or file returns.

We bring referrers, credit accounts, reagent stock, analyser records and open send-outs across from your registers and sheets in stages, so the lab keeps running through the change.

  • Excel
  • Google Sheets
  • Legacy ERP
  • CRM
  • One operating environment

Questions

Questions lab owners ask.

Does Verity see patient results?

No. Verity tracks the status of samples and reports, the stock, the people and the money around the test. Result values stay in your lab software.

We already have a lab information system. Do we replace it?

No. Keep it for orders, results and reports. During setup we agree how sample status, promised times and the referrer reach Verity from it.

Does Verity handle home collection bookings from patients?

It does not take bookings from patients. Once a visit is booked in your usual way, it becomes a scheduled record with a collector and time window that you can plan and reassign.

Can it help with NABL preparation?

It keeps QC checks, calibration, training sign-offs, complaints and document reviews as dated records with owners, so evidence is easy to show. It does not decide whether you meet the standard.

Can it track reagent lots and expiry?

Yes. Each kit is received with lot, expiry and storage, and usage is drawn from the tests run. A new lot waits for the verification tick before it is marked in use.

I run one lab and two collection points. Is this too much?

A small lab has the same lost samples and stock-outs with less spare time to notice them. We set up only what you need in the same four weeks.

Can I see all my centres together?

Yes. Each centre is a location in one system. Volumes, rejections, time to reach the lab and dues compare side by side.

Who can see patient data?

Only the people you allow. Access is by role, so collectors, technicians, pathologists, the desk and your accountant each see what they need. Every view and change is logged with the person and time.

What does it cost?

It depends on the number of centres, staff and what you want set up. Message us and after a short conversation about how your lab runs we will give you a clear number.

Where the figures come from

Sources

  1. Goswami et al., Evaluation of errors in a clinical laboratory (CCLM, 2010), via Westgard QC
  2. CareEdge Ratings, Indian Diagnostics Industry opinion piece, 2025
  3. Macquarie University, Diagnostic laboratories in India: investigating quality characteristics, 2017
  4. Medical Dialogues, citing the Government of India, 2018
  5. Clinical Establishments Act, 2010 (PRS India)
  6. Central Pollution Control Board, bio-medical waste
  7. AZB Partners on the DPDP framework

Last checked 15 October 2026. Published figures vary by region and method, so treat them as indicative, not as a promise of your results.

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