Verity for physiotherapy clinics

Six sessions in, the pain eased, and the patient quietly stopped. The other four sessions were never delivered.

A physiotherapy clinic earns across a course of visits, and the course is only completed when someone notices a patient has gone quiet. Home visits, referrals, packages and progress notes live in separate places. Verity brings them together and tells your team who to call.

Verity in one line

One system that knows every patient’s course, every session left, every therapist’s day, every referral and every machine, and shows you what needs attention.

See your physiotherapy clinic in Verity See the 14 problems we solve

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.

Verity records what your therapists prescribe and observe. It does not advise on treatment or replace clinical judgement.

Verity / Clinic / Today

Centre: Andheri

Live

Sessions today

34

3 no-shows

Therapist use

74%

of booked hours

Gone quiet

26

courses unfinished

Packs ending

11

within 30 days

Therapist use this week

  • Ritu92%
  • Aman86%
  • Sana (part-time)58%
  • Karan (home visits)66%

Cash and UPI differ from sessions by ₹1,200. 2 visits unmatched.

Review
  • 6 pm Tuesday slot empty4 patients waiting for an earlier dateOpen
  • Ultrasound unit serviceDue 5 NovemberDue

Illustrative screen with sample figures. Yours is set up with your own therapists, rooms, home visits and packs.

How it runs today

A physiotherapy clinic sells recovery, one session at a time.

The first assessment is straightforward. The real work is the course after it: ten sessions over five weeks for a frozen shoulder, a long programme after a knee replacement, a fortnight of exercises after a sports injury. Patients feel better in session four and wonder if they need the rest. Some leave. Some come back three months later with the same problem.

Information is spread thinly. Assessment notes are in a file or on a tablet. Pain scores and movement measures are on a sheet the therapist keeps. The exercise handout went out on a printout. The session pack is a card in the patient’s wallet. Referring doctors rarely hear back. Home visits are planned in a WhatsApp group. Machines are used and serviced on trust.

Everyone is busy, and everyone is treating a patient. Nobody is watching the whole course, so the signs that a patient is slipping away, or that a therapist is overbooked, or that a referral source has gone quiet, show up late or not at all.

What most physiotherapy clinics run on

  • Assessment forms or a basic app
  • Session cards and a register
  • WhatsApp for home visits
  • Printed exercise sheets
  • Therapists’ memory

Each is fine for its small job. None of them can tell you who stopped coming this fortnight.

14 problems, one by one

Where a physiotherapy clinic loses patients and money.

These are the situations physiotherapists and clinic owners describe. For each: what it looks like, what it costs, and what Verity does. Verity records what your therapists decide and never advises on treatment.

  1. 01Patients

    Patients stop when the pain eases, with the course unfinished

    What it looks like

    A man with a lower back strain has done five of eight planned sessions. He feels fine and says he will call if it returns. Two months later he is back with the same pain and the earlier work has to be repeated.

    What it costs you

    Example arithmetic: 30 patients a month who leave with three sessions undelivered at ₹600 each is ₹54,000 of planned work a month. Published accounts of Indian physiotherapy settings describe non-adherence as a central problem, driven by cost, family duties and access.

    How Verity fixes it

    The therapist records how many sessions the plan needs. Verity shows courses with sessions left and no visit in a set number of days, and gives the desk a call task for each. The outcome is recorded so the next call knows what was said.

    See the screen
  2. 02Patients

    Session packs are bought and then lost, argued over or left unused

    What it looks like

    A patient buys a pack of ten. Four visits later nobody is sure how many remain. The card is in an old bag. A relative asks if the remaining sessions can be used for her mother.

    What it costs you

    Unused packs are work the clinic is owed, and a source of arguments when the count differs. Packs with no end date make revenue hard to plan.

    How Verity fixes it

    A pack is a record with sessions bought, sessions used, the person it belongs to and an end date. Every visit reduces it. Verity lists packs about to lapse and the desk can rebook while the patient still cares.

    See the screen
  3. 03Time and rooms

    No-shows and late cancellations break the therapist’s day

    What it looks like

    The 6 pm patient does not turn up and the therapist waits twenty minutes. Two others cancelled an hour before. Evenings are packed and mornings are thin.

    What it costs you

    A therapist on salary or on a per-session fee with no patient in front of them. Because the same patients repeat the pattern, the loss is predictable but never measured.

    How Verity fixes it

    Each no-show and cancellation is recorded on the patient. Verity shows repeat cases, empty slots with a waiting list for earlier dates, and the hours that stay empty week after week.

    See the screen
  4. 04Time and rooms

    Treatment rooms, tables and machines are unevenly used

    What it looks like

    The traction table has a queue on Monday mornings. The shockwave unit was used twice in a month. One therapist is double-booked while another has a gap.

    What it costs you

    A machine that is bought and rarely used is a poor purchase. Overbooked therapists rush, and empty ones cost wages.

    How Verity fixes it

    Visits are recorded with therapist, room and equipment used. Verity shows utilisation by therapist, room and machine, and which ones earn their cost.

    See the screen
  5. 05Time and rooms

    Home visits are planned over WhatsApp

    What it looks like

    Six home patients across the city, two therapists, one two-wheeler each. A last-minute cancellation leaves a therapist forty minutes from the next patient. Travel is not paid for, so it is not counted.

    What it costs you

    Hours of travel with no billing, missed visits when a message is not seen, and patients unsure who is coming.

    How Verity fixes it

    Home visits are scheduled records with address area, therapist, time window and status. Verity shows each therapist’s day in order, flags gaps and overlaps and records travel time next to billable time.

    See the screen
  6. 06Clinical records

    Progress is argued from memory, not from measurements

    What it looks like

    A patient says the shoulder is no better. The therapist remembers it improving. The pain scores and range-of-movement readings are on three different sheets, and the last two are missing.

    What it costs you

    Hard to show a patient or a referring doctor what has changed. Insurers and corporate clients increasingly ask for progress evidence.

    How Verity fixes it

    Your therapist records pain score, movement and function measures at each review, using the scales you already use. Verity shows them as a trend on the patient record. It records what is entered and makes no clinical judgement.

    See the screen
  7. 07Clinical records

    The home exercise plan is a printout that cannot be checked

    What it looks like

    The patient is given a sheet of exercises. At the next visit nobody knows which ones were advised, which were changed, or what the patient actually did.

    What it costs you

    The follow-up becomes a second assessment, and time is lost re-establishing where the patient is.

    How Verity fixes it

    The exercises advised, the changes made and the patient’s own report at each visit are recorded on the patient record. The next therapist opens it and sees what was set last time.

    See the screen
  8. 08Referrals

    Referring doctors send patients and never hear back

    What it looks like

    An orthopaedic surgeon sends post-operative knee patients. Nobody tells him how they progressed. After a few months he sends fewer.

    What it costs you

    Referrals are the cheapest patients a clinic gets, and the least tracked. A silent source dries up without anyone noticing.

    How Verity fixes it

    Each patient has a referral source on record. Verity shows referrals by doctor over time, and creates a task to send a short progress summary at set points. Your therapist writes it; Verity makes sure it is sent.

    See the screen
  9. 09Money

    Insurance, accident and corporate claims wait in a file

    What it looks like

    A post-surgery patient has an insurance-backed course. A company covers a tie-up for its staff. A road accident claim needs session records. Each has its own forms and its own follow-up.

    What it costs you

    Money owed and not chased. Claims lapse when papers are missing or late.

    How Verity fixes it

    A claim is a record with the patient, payer, amount, documents needed and state. Verity lists those unpaid past their usual period and tasks the person who sends them.

    See the screen
  10. 10Stock

    Consumables and machines are used until they fail

    What it looks like

    Electrode pads, gel, kinesiology tape and resistance bands run out on a busy day. The ultrasound unit’s annual check is overdue. A TENS unit has a loose lead nobody has reported.

    What it costs you

    A therapist improvising with a poor substitute, a machine out of use at a bad time, and emergency purchases at higher prices.

    How Verity fixes it

    Each consumable has a reorder level and usual supplier. Each machine has a service date and a vendor. Verity warns ahead and drafts the order for you to approve.

    See the screen
  11. 11People

    Part-time therapists are paid per session, and patients follow therapists

    What it looks like

    Three therapists are on different fee arrangements: a monthly salary, a share of fees, a per-session rate. Totals are added up by hand each month. When a favourite therapist leaves, her patients go with her.

    What it costs you

    Hours of owner time, mistakes that make people feel unfairly paid, and revenue that walks out of the door.

    How Verity fixes it

    Sessions are recorded against the therapist who gave them, and Verity builds the statement from your arrangement. The patient relationship belongs to the clinic’s record, and a handover list is ready on the day someone resigns.

    See the screen
  12. 12Records

    Consent, privacy and who may see what are matters of habit

    What it looks like

    Consent for dry needling or manual therapy is verbal. A female patient prefers a female therapist and this is not noted anywhere. Case notes are on a tablet that several people share.

    What it costs you

    A dispute or complaint is hard to answer when the record is thin. Health data is sensitive.

    How Verity fixes it

    Consent, preferences and notes sit on the record, and the therapist cannot close a procedure without the consent marked on file. Access follows role, and each view is logged.

    See the screen
  13. 13Money

    Takings do not match sessions delivered

    What it looks like

    The desk takes cash, UPI and card. A session was billed at pack rate for one patient and full rate for another. At closing the day is off by ₹1,200.

    What it costs you

    Small gaps compound, and the owner cannot trust the figures.

    How Verity fixes it

    Every session is a record with its rate, pack use and payment mode. Verity compares the day’s sessions with the day’s payments and shows the exact visit that does not tie.

    See the screen
  14. 14Owner

    Corporate camps, a second centre and the owner’s own patients

    What it looks like

    The owner treats patients all day, runs an ergonomic camp for an IT company on Saturdays, and has opened a second centre. Information comes by message at night. Nobody has the whole picture.

    What it costs you

    No fair comparison between centres or camps, and decisions made late.

    How Verity fixes it

    Centres and camps are locations or jobs in one system, with a patient seen at both shown once. Revenue, sessions per therapist and dropout rates compare side by side.

    See the screen

The numbers behind it

The numbers behind these problems.

From published sources, with the source named under each figure. Your clinic’s own numbers will differ, and showing you yours is the first thing Verity does.

The ratio of therapists is an association estimate with no precise date on the page, and other sources give different totals. The back pain figures come from a records review and a conference abstract. They show the scale of the need, not what your clinic will see. The regulatory position may have moved since the page was written.

What you will actually see

The screens you would use every day.

Seven views, each for one job. Names and terms are set in your clinic’s own words.

Screen 1 of 7

The owner’s morning view

Sessions, empty slots, patients who have gone quiet and machines that need attention, with the items that need a decision below. This replaces the nightly message.

Fixes

  • 03 No-shows and late cancellations break the therapist’s day
  • 13 Takings do not match sessions delivered
  • 14 Corporate camps, a second centre and the owner’s own patients

Verity / Clinic / Today

Centre: Andheri

Sessions today

34

3 no-shows

Therapist use

74%

of booked hours

Gone quiet

26

courses unfinished

Packs ending

11

within 30 days

Therapist use this week

  • Ritu92%
  • Aman86%
  • Sana (part-time)58%
  • Karan (home visits)66%

Cash and UPI differ from sessions by ₹1,200. 2 visits unmatched.

Review
  • 6 pm Tuesday slot empty4 patients waiting for an earlier dateOpen
  • Ultrasound unit serviceDue 5 NovemberDue

Screen 2 of 7

One record for every patient

Assessment, measures, exercises advised, consent, sessions and payments for one person. The therapist sees the last visit at a glance and the trend over the course.

Fixes

  • 06 Progress is argued from memory, not from measurements
  • 07 The home exercise plan is a printout that cannot be checked
  • 12 Consent, privacy and who may see what are matters of habit

Verity / Patient

Record

Mohan Deshpande

Referred by Dr Phadke (orthopaedics). Therapist: Ritu

Condition
Post knee replacement, left
Plan
16 sessions over 8 weeks
Sessions done
9 of 16
Pain score
6 to 3 (0 to 10)
Consent
On file
Status
Missed 2 weeks
  1. 28 SepSession 9. Knee flexion 105 degrees. Exercises changed.
  2. 14 SepSession 6. Pain score 4. Walking aid reduced.
  3. 25 AugFirst assessment. Plan and consent agreed.
  4. NoteLives on the third floor. Prefers evening slots.

Screen 3 of 7

The list that brings patients back

Courses with sessions left and no recent visit, and referring doctors waiting for a progress note. A call is a task on the desk’s screen and the outcome is recorded.

Fixes

  • 01 Patients stop when the pain eases, with the course unfinished
  • 08 Referring doctors send patients and never hear back

Verity / Follow-ups and referrals

Who to call

PatientSessions leftLast visitTherapistStatus
Mohan Deshpande7 of 1628 SepRituCall today
Asha Kulkarni4 of 101 OctAmanCall today
Vikram Shah5 of 830 SepRituCall
Pooja Iyer3 of 103 OctSanaMessage
Referral: Dr PhadkeProgress note due12 patientsOwnerSend

26 courses have sessions left and no visit in 14 days. 9 have more than half the sessions undelivered.

Assign all

Screen 4 of 7

Session packs and claims with a clear balance

Every pack with sessions left and an end date, and every insurer or company claim waiting for payment. Balances about to lapse are listed so the desk can rebook them.

Fixes

  • 02 Session packs are bought and then lost, argued over or left unused
  • 09 Insurance, accident and corporate claims wait in a file

Verity / Packs and claims

Sessions owed, money owed

Packs ending soon2

  • Asha Kulkarni, pack of 104 left, ends 30 OctRebook
  • Rohan Patil, pack of 125 left, ends 12 NovRebook

Claims waiting2

  • Mohan Deshpande, insurer₹14,400 sent 22 Sep, 24 daysChase
  • TechWorks staff scheme₹38,000 for SeptemberSent

Screen 5 of 7

Each therapist’s day, in order

Clinic sessions, home visits, rooms and machines on one day view. Gaps, overlaps and travel time are visible before the day starts.

Fixes

  • 04 Treatment rooms, tables and machines are unevenly used
  • 05 Home visits are planned over WhatsApp

Verity / Day plan

Rooms and home visits

TimePatientWhereTherapistStatus
9:00Mohan DeshpandeRoom 2, traction tableRituBooked
10:30Home visit, PowaiHome, 25 min awayKaranConfirmed
12:00Home visit, BandraHome, 40 min awayKaranNeeds gap
6:00 pmAsha KulkarniRoom 1AmanNo-show last time

Machine use this month

  • Traction table88%
  • Ultrasound61%
  • Shockwave unit9%

Screen 6 of 7

What is on the shelf and what needs service

Consumables against use, and machines against their service dates. Usage comes from the sessions recorded, so nobody counts by eye.

Fixes

  • 10 Consumables and machines are used until they fail

Verity / Consumables and machines

Stock and service

ItemIn stockUsed / weekExpiresStatus
Electrode pads (pack)43Jun 2027Reorder
Ultrasound gel 5 L21Jan 2028OK
Kinesiology tape rolls96NoneShort soon
Resistance bands set122NoneOK
  • Ultrasound unit, annual checkDue 5 Nov
  • TENS unit lead replacedReported 2 Oct
  • Treatment table inspectionDue Dec

Screen 7 of 7

A scorecard and statement everyone sees the same way

Sessions, course completion and no-shows for each therapist, with the amount due from your arrangement. The therapist sees their own, so month end stops being an argument.

Fixes

  • 11 Part-time therapists are paid per session, and patients follow therapists

Verity / Therapists

This month

TherapistSessionsCourses finishedNo-show rateAmount due
Ritu21281%6%Salary
Aman18874%9%Salary
Sana (part-time)6452%14%₹38,400
Karan (home visits)9668%5%₹57,600

Courses finished

  • Ritu81%
  • Aman74%
  • Karan68%
  • Sana52%

Illustrative screens with sample data. Layouts, fields, names and terms are set up around how your physiotherapy clinic works.

An ordinary day

The same Monday, before and after.

The therapy is unchanged. The difference is that each visit leaves a record, and the record chases.

WhenTodayWith Verity
8:30 TodayYou open up and check a messages group for home visits. One therapist did not see the change. With VerityEach therapist’s day shows on the Today screen with home visits in order and gaps flagged.
10:00 TodayA patient with sessions unused for two weeks is only remembered when she calls. With VerityShe was on the quiet list on day ten and the desk called her last week.
1:00 TodayA surgeon asks how his three patients are doing. You have to piece it together. With VerityA short progress summary is on each record, and the surgeon’s note went out on Friday.
4:30 TodayElectrode pads run out mid-session and a therapist uses a poor substitute. With VerityThe reorder was flagged two days earlier and the box is on the shelf.
8:30 TodayYou count cash and UPI and the total is off by ₹1,200. With VerityVerity names the two sessions that do not tie. You correct them in a minute.
Month end TodayYou work out each part-time therapist’s share by hand and one disagrees. With VerityStatements are ready on the 1st and each therapist sees the same figures.

How we work with you

We set it up with you, over four weeks.

No login and a handbook. We learn how your clinic works, build Verity around it, bring your patients across, and stay on afterwards.

  1. Week 1

    Discovery and mapping

    What we do
    Spend a day at the clinic. Follow a patient from the first assessment to the last session, watch how home visits are planned, and see how packs, notes and fees are kept today.
    What we need from you
    A few hours of yours and your senior therapist’s. Access to the patient register, pack cards, referral list and payment book.
    What you have at the end
    A written map of your clinic: therapists, rooms, machines, session types and price list, plus the problems we will fix first.

  2. Weeks 2 to 3

    Configuration

    What we do
    Set up your session types and packs, plan templates, review measures, referral sources, home-visit areas, consumables, machines and service dates, therapist arrangements and centres.
    What we need from you
    Review the setup with your senior therapist and correct anything that does not match how you work.
    What you have at the end
    A working Verity with your real session types, rooms and rules, ready for your data.

  3. Weeks 3 to 4

    Migration and training

    What we do
    Bring in patient lists, running courses, packs with sessions left, referrals, claims and stock from your registers and sheets. Train therapists and the desk at their own stations in short sessions.
    What we need from you
    Your patient list and any history you have, in whatever form. One hour per role.
    What you have at the end
    Your patients, packs and stock inside Verity, and a team that has used it on real sessions.

  4. After go-live

    Operations partnership

    What we do
    Stay on after launch. Review the first weeks with you, tune the quiet-patient rules and alerts, and handle changes when you add a therapist, a machine or a centre.
    What we need from you
    A short monthly review.
    What you have at the end
    A system that keeps matching how the clinic runs, with someone accountable for it.

Bring these on day one

  • Your session types, durations and prices, including packs
  • Your patient list, even if it is a register
  • Running courses with sessions already used
  • Referring doctors and companies you work with
  • Therapist pay or share arrangements

Your time

About 8 to 10 hours of your own time across the four weeks, mostly in week 1. Your senior therapist needs a few more.

After go-live

You do not need to hire anyone to run Verity. Sessions, measures and packs are recorded as part of the visit already happening.

Verity AI

Ask your clinic a question. Get an answer from your own records.

Verity AI reads your patient, session, pack, referral and stock records and answers in plain words. It respects who may see what and can create tasks. It does not give clinical advice.

  • Your records only Answers come from your own physiotherapy clinics data, not from generic knowledge.
  • Right person, right view It only shows what the person asking is allowed to see.
  • Turns into action An answer can become a task assigned to a named person.

Verity / Ask

Which patients have sessions left but have not visited in two weeks?

26 patients. 9 have more than half their sessions left, and 6 came through one orthopaedic surgeon.

  • Ritu’s patients10
  • Aman’s patients9
  • Sana’s patients5
  • Karan’s patients2

Create call tasks for the desk

Verity / Ask

Which referring doctors have sent us fewer patients this quarter?

Dr Phadke fell from 14 referrals to 6. His progress notes were last sent in July.

  • Dr Phadke14 to 6
  • Dr Naik9 to 9
  • Dr Joshi4 to 7

Verity / Ask

Which machine is used least?

The shockwave unit, used on 9 percent of sessions this month. The traction table is at 88 percent.

Flag for the monthly review

Sample questions and answers with illustrative figures.

Without chasing

The follow-ups that fall between sessions.

Set once, run from your records. Staff still call and message. Verity makes sure the right person knows to.

When

A patient with sessions left does not visit for 10 days

  • Added to the quiet list with the last note
  • Call task for the desk
  • Outcome recorded: booked, declined or unreachable

When

A pack has 30 days left

  • Balance flagged on the patient
  • Task to rebook the remaining sessions
  • Expiry recorded if unused

When

A referred patient reaches a review point

  • Progress summary task for the therapist
  • Reminder to the owner if unsent
  • Referral source updated

When

A session is completed

  • Pack reduced or payment recorded
  • Measures added to the trend
  • Therapist credited for the session

When

A consumable reaches its reorder level

  • Checked against the next week’s sessions
  • Order drafted to the usual supplier
  • Stock updated when delivery is recorded

When

A machine is 30 days from service

  • Task to the clinic manager
  • Vendor and last service shown
  • Next date set when the visit is logged

Rules and paperwork

The rules a physiotherapy clinic works under.

Verity does not give legal or clinical advice and files nothing for you. It keeps the records these rules depend on in order, so you are not piecing them together from sheets and chat.

  • Registration of physiotherapists

    What is expected

    Registration is generally required to practise. The Allied and Healthcare Professions Act, 2021 provides for a national commission and a physiotherapy council, but a profile of the national association describes it as not yet in existence, and only some states have councils. The position may have changed.

    How Verity helps

    Each therapist’s registration number, state and renewal date sit on their record, with a reminder task before renewal.

    World Physiotherapy, India profile

  • Patient records, consent and requests for copies

    What is expected

    Clinics are generally expected to keep treatment records and consent and to give patients their records on request. The exact period and format depend on state rules and the professional body you follow.

    How Verity helps

    Notes, measures, consent and payments are on one record, so a full set can be produced quickly, with access logged.

  • Sharps and bio-medical waste

    What is expected

    Under the Bio-Medical Waste Management Rules, 2016, a healthcare facility that generates waste, such as needles from dry needling, generally needs authorisation from the State Pollution Control Board and must follow the prescribed handling.

    How Verity helps

    A daily waste checklist with a named person and a searchable history.

    Central Pollution Control Board, bio-medical waste

  • Patient data protection

    What is expected

    India’s Digital Personal Data Protection Rules were notified on 13 November 2025. The main duties on notice and consent are expected to start on 13 May 2027.

    How Verity helps

    Patient data sits in one permissioned place, with a log of who saw or changed it, rather than in tablets and chat groups.

    AZB Partners on the DPDP framework

Rules change and differ by state. Confirm current requirements with your professional body, state authorities or adviser.

Who sees what

Each person opens the clinic through their own view.

A part-time therapist does not need to see the clinic’s takings. The desk does not need clinical notes. Access follows the job.

  • Owner

    Are patients finishing their courses and are rooms earning?

    Dropout, pack balances, referrals, therapist scorecards, machine use and every centre side by side.

  • Senior therapist

    Who needs my attention this week?

    Patients with stalled progress, measures trending the wrong way, home-visit plan and the team’s load.

  • Therapist

    What did I do with this patient last time?

    History, measures, exercises advised, consent, the day plan and their own statement.

  • Front desk

    Who do I call today?

    Quiet patients, packs ending, empty slots, claims to chase and the day’s payments.

  • Accountant

    What came in and what is owed?

    Takings by mode, pack liabilities, claim status, supplier payables and therapist shares.

Straight answers

What changes and what stays.

Keep using

  • Any exercise-prescription or video tool your therapists use. We agree how its records reach Verity during setup.
  • How patients book today, whether by phone, a page or the desk. Verity records the visit.
  • WhatsApp with patients and home-visit therapists. Staff send; Verity says who and when.
  • Your accountant, who still prepares returns and pays staff.

Verity does not

  • Take patient bookings online.
  • Send messages to patients on its own.
  • Prescribe exercise or advise on treatment.
  • Run payroll or file returns.

We bring patient lists, running courses, packs, referrals and stock across from registers and sheets in stages, so the clinic keeps treating through the change.

  • Excel
  • Google Sheets
  • Legacy ERP
  • CRM
  • One operating environment

Questions

Questions physiotherapists ask.

Does Verity advise on treatment or tell my therapists what to do?

No. Your therapists decide assessment and treatment. Verity records what they decide, tracks courses and sessions and tells your team what is waiting.

We use an exercise-prescription tool. Do we have to stop?

No. Keep it if your therapists like it. During setup we agree how the information Verity needs, such as exercises advised and sessions done, reaches the patient record.

Can it handle home visits?

Yes. A home visit is a scheduled record with an area, time window and therapist. You see each therapist’s day in order, with travel time shown next to treatment time.

Can it contact patients who stopped coming?

Not by itself. It builds the quiet list and gives each call to a named person on your team. They call or message, and the result is recorded.

How does it deal with session packs?

A pack records sessions bought and used, who it belongs to and when it ends. Each visit reduces it, and you see packs about to lapse.

I run one room with two therapists. Is this too much?

A small clinic has the same unfinished courses with less time to notice them. We set up only what you need in the same four weeks.

Can I track the doctors who refer patients to me?

Yes. Each patient has a referral source on record, and you see referrals over time by doctor along with whether a progress note was sent.

Who can see patient data?

Only the people you allow. Access is by role, so the desk, therapists, part-timers and your accountant see what they need. Every view and change is logged with the person and time.

What does it cost?

It depends on the number of centres, therapists and what you want set up. Message us and after a short conversation about how your clinic runs we will give you a clear number.

Where the figures come from

Sources

  1. World Physiotherapy, India profile
  2. Prevalence, trends and correlates of low back pain in India (PMC), 2025
  3. ISPOR 2019 abstract, low back pain among the Indian population, 2019
  4. Central Pollution Control Board, bio-medical waste
  5. AZB Partners on the DPDP framework
  6. Sociocultural factors affecting patient adherence in physiotherapy settings in India (World Physiotherapy congress proceeding)

Last checked 15 October 2026. Published figures vary by region and method, so treat them as indicative, not as a promise of your results.

Start with the patients who stopped mid-course.

Tell us how your clinic runs and we will show you the quiet patients, unused packs and empty hours it would find, using your own numbers.

Get your free demo Email us

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.