Verity for mental wellness practices

A therapy practice runs on trust. The admin around it should never put that trust at risk.

A therapist's time is the product. It is lost to late cancellations, to clients who drift away between sessions, to notes kept in places they should not be, to a rota that nobody trusts. Verity organises the schedule, the follow-ups, the consent and the access, so the clinicians can spend their attention on clients and the practice stays confidential and in order.

Verity in one line

One system that knows every session, every client's follow-up, every consent and who may open which record, and tells the practice what needs attention today.

See your practice in Verity See the 13 problems we solve

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.

Verity records and organises. It gives no clinical advice and does not decide anything about a client's care. What a clinician writes stays under that clinician's control.

Verity / Practice / This week

Centre: Indiranagar

Live

Sessions this week

112

of 124 booked

Late cancellations

9

7.3% of booked

Clients gone quiet

6

past their usual gap

Dues

₹46,500

14 clients

Open slots next week by clinician

  • Dr. Nair3 slots
  • Ms. Kapoor9 slots
  • Mr. Thomas6 slots

2 records requests from clients are due within 5 days.

Open
  • Ms. Kapoor registration renewalDate recorded, due in 30 daysRenew
  • Counselling room 2 booking clash on FridayTwo sessions at 5 pmFix

Illustrative screen with sample figures. Yours is set up with your own sessions, follow-ups and access across clinicians.

How it runs today

Most practices are a few clinicians, a shared calendar and many private chats.

A solo counsellor keeps appointments in a phone calendar and notes in a notebook or a locked file. A group practice adds a front desk, a shared sheet and a WhatsApp group where clients, therapists and the coordinator all talk about scheduling.

The hard part is that this information is among the most sensitive a business can hold. India's Mental Healthcare Act 2017 gives a person with mental illness a right to confidentiality, a duty on health professionals to keep information confidential, and confidentiality that applies to information stored in electronic or digital form. A shared sheet and open chat are poor places for it.

The need is large and supply is small. The 2015-16 National Mental Health Survey found treatment gaps of about 85 percent for common disorders and 73.6 percent for severe ones, and a 2023 parliamentary committee noted about 0.75 psychiatrists per lakh people. A clinician's time is scarce, and losing it to admin is expensive.

What most mental wellness practices run on

  • Phone or Google calendar
  • Notebooks or locked files for notes
  • Excel for clients and fees
  • WhatsApp with clients and between clinicians
  • UPI and cash receipts

Each tool is private enough on its own. Together they have no consistent rule on who may see what, and no one is watching for the client who has quietly stopped coming.

13 problems, one by one

Where a mental wellness practice loses time, clients and peace of mind.

These are the situations therapists, counsellors and practice coordinators describe. For each one: what it looks like on an ordinary day, what it costs, and what Verity does about it.

  1. 01Sessions

    Late cancellations and empty hours

    What it looks like

    A client cancels forty minutes before a session. Another does not turn up. The hour cannot be refilled, and nobody can say whether it is a pattern for this client or only today.

    What it costs you

    Example arithmetic: a therapist with 24 sessions a week at ₹1,500 who loses three a week to late cancellations loses ₹4,500 a week, about ₹18,000 a month.

    How Verity fixes it

    Each session is a record with a status: booked, confirmed, attended, cancelled late, no-show. Verity shows late cancellations by client and clinician, flags the pattern and keeps your cancellation terms on the record. Staff speak to clients; Verity records the outcome.

    See the screen
  2. 02Sessions

    Schedules across clinicians and rooms

    What it looks like

    Two clinicians share three rooms. A couple's session needs a bigger room. A clinician moves a day and the front desk finds out from the client. Online and in-person sessions are mixed on the same calendar.

    What it costs you

    Double-booked rooms and last-minute changes damage the sense of safety a client expects.

    How Verity fixes it

    Clinicians, rooms and online slots sit on one schedule. A change shows to everyone who needs it, and the desk can see free rooms by hour.

    See the screen
  3. 03Clients

    The client who quietly stops coming

    What it looks like

    A client attended weekly for two months, then missed two sessions and did not reply. Nobody on the team noticed, because each clinician sees only their own diary.

    What it costs you

    Studies of Indian psychiatric outpatients report dropout rates of 21 to 59 percent in some settings. A lost client is lost income and, more importantly, a break in someone's care.

    How Verity fixes it

    Each client's session pattern is recorded. When a client misses beyond a gap the clinician sets, Verity lists them for a gentle check-in task for the clinician or coordinator. Staff reach out; Verity records the result.

    See the screen
  4. 04Clients

    Follow-ups, homework and review dates are in a notebook

    What it looks like

    The therapist agrees to review in six weeks and to send a worksheet. The note is in a book. When the date arrives nobody remembers.

    What it costs you

    A forgotten commitment hurts the therapeutic relationship and the practice's reputation.

    How Verity fixes it

    A follow-up is a task with a date and an owner linked to the client. Review dates and shared documents show on the clinician's list for the day.

    See the screen
  5. 05Consent

    Intake forms and consent sit in different places

    What it looks like

    A new client fills a form on paper, signs a consent for online sessions on WhatsApp, and a guardian's consent for a minor is a photo on someone's phone. The practice cannot quickly show what each client agreed to.

    What it costs you

    Without a clear record of consent, a practice cannot show what was agreed, and cannot respect a client's changes of mind.

    How Verity fixes it

    Intake details, consent for treatment, for online sessions, for sharing with a family member or referrer, and a guardian's consent are records with a date and the version agreed. A withdrawn consent is recorded and visible to anyone who needs to act on it.

    See the screen
  6. 06Confidentiality

    Session notes are kept in unsafe places

    What it looks like

    Notes are in a shared drive folder the front desk can open. A therapist types notes into a WhatsApp chat to herself. A laptop is shared at home. A relative of a client calls the desk and asks if their brother attends.

    What it costs you

    Breach of confidentiality can end a therapeutic relationship, expose the practice to complaints and, under the Mental Healthcare Act 2017, breach a duty set in law. Confidentiality under that Act is stated to apply to digital information also.

    How Verity fixes it

    Notes are restricted documents. Only the clinician who wrote them, and anyone that clinician explicitly allows, can open them. The desk sees appointments and fees, not content. Every open of a record is logged.

    See the screen
  7. 07Confidentiality

    Who is asking: relatives, employers and insurers

    What it looks like

    A parent phones to ask if their adult daughter attended. An employer asks for a fitness letter. An insurer asks for records. The front desk is not sure what it may say.

    What it costs you

    An improvised answer is the commonest way confidentiality is broken.

    How Verity fixes it

    Each request is recorded as a task for the clinician with the requester, the date and the client's consent status shown. The desk's script is the same every time: the clinician will respond. The reply and its basis are recorded.

    See the screen
  8. 08Records

    A client asks to see their records

    What it looks like

    A client asks for a copy of their file. Notes are in several places. The clinician is unsure what may be shared and what may be withheld.

    What it costs you

    Section 25 of the Mental Healthcare Act 2017 gives a person with mental illness a right to access basic medical records, and a professional may withhold information in some cases, and must then tell the person they can apply to the Board. Handling this ad hoc is risky.

    How Verity fixes it

    A records request is a task with a due date and the clinician's decision recorded, including any withheld portion and the notice given. Verity organises the request. The clinician decides what to share.

    See the screen
  9. 09Sessions

    Teleconsultation and online session records

    What it looks like

    Online sessions are held on a call app. Consent for online sessions, the platform used, and a missed connection are not noted. Some clients log in from places that are not private.

    What it costs you

    Without a record, nothing can be shown of how and when sessions were held.

    How Verity fixes it

    Each session records its mode, the consent for online sessions and a note that the client confirmed they could talk privately. Missed connections are recorded as such.

    See the screen
  10. 10Money

    Fees, packages and receipts

    What it looks like

    A client has paid for a package of eight sessions and attended five. Another has an outstanding amount from August. A sliding-scale fee is agreed verbally with one client and forgotten by the next clinician.

    What it costs you

    Example arithmetic: ₹3,000 outstanding across ten clients is ₹30,000 a quarter that nobody is chasing because it is uncomfortable.

    How Verity fixes it

    Each client has an agreed fee, a package balance and dues. Session attendance reduces the package, and outstanding amounts show to the coordinator, so the conversation is calm and informed. Verity does not take payments.

    See the screen
  11. 11People

    Clinician credentials and supervision

    What it looks like

    A clinician's registration renewal date is in an email. A trainee needs supervision hours logged. A new counsellor joins and her qualification certificate is on a phone.

    What it costs you

    Practising without valid registration where it is required is a legal and reputational risk. Clinical psychologists must be enrolled in the Central Rehabilitation Register, whose current norms took effect on 14 October 2025.

    How Verity fixes it

    Each clinician has a record with qualifications, registration and its dates, supervision schedule and training. Verity raises tasks before dates lapse, and shows which clinician is cleared for which service.

    See the screen
  12. 12Referrals

    Referrals in and out

    What it looks like

    A psychiatrist refers a client for therapy and expects an update. A clinician refers a client for medication review and cannot say whether the client went.

    What it costs you

    Referral loops that never close mean a client can fall through the gap between professionals.

    How Verity fixes it

    A referral is a record with the sender, receiver, client consent to share and a status. The clinician decides what information goes across. Verity tracks whether the loop closed.

    See the screen
  13. 13Owner

    The practice owner's blind spot

    What it looks like

    The owner wants to know how many sessions were delivered, how many were cancelled late, which clinicians have open slots, and what is outstanding. Each clinician keeps their own sheet.

    What it costs you

    Without a shared view the practice cannot plan capacity or know whether to take on another clinician.

    How Verity fixes it

    Sessions, cancellations, clinician availability, dues and follow-ups appear in one view, with no client content. A second centre is a location that rolls up.

    See the screen

The numbers behind it

The numbers that make these problems worth fixing.

From published sources, with the source named under each figure. Your own numbers will differ, and showing you yours is the first thing Verity does.

  • 85% and 73.6%

    the treatment gaps found by the 2015-16 National Mental Health Survey for common disorders and for severe disorders, with 0.3 psychiatrists per 100,000 people at that time.

    FactChecker, reporting NIMHANS NMHS 2015-16

  • 0.75 per lakh

    psychiatrists in India as noted by a parliamentary standing committee in 2023. About 27,000 more would be needed to reach 3 per lakh.

    PRS India, 2023

  • Sections 23 to 25

    of the Mental Healthcare Act 2017 give a right to confidentiality, extend it to information stored in digital form, and give a right to access basic medical records.

    Mental Healthcare Act 2017 text

  • 14 October 2025

    the date the Rehabilitation Council of India's current CRR registration norms took effect. Only enrolled professionals may practise as clinical psychologists.

    RCI, 2025

The survey figures date from 2015-16 and are the most recent national estimates found. The article that reports them carries a headline figure that differs from its own body, and the body figures are used. The legal text was read from a bare act site, so confirm with the official gazette and a lawyer. The RCI page covers clinical psychologists, not counsellors in general.

What you will actually see

The screens you would use every day.

Six views, each built for one job. Names, columns and terms are set up in your practice's own language. No screen shows session content to the desk.

Screen 1 of 6

The practice lead's morning view

Sessions delivered, late cancellations, open slots and dues across clinicians, with no client content. Items that need a decision are listed under it.

Fixes

  • 13 The practice owner's blind spot

Verity / Practice / This week

Centre: Indiranagar

Sessions this week

112

of 124 booked

Late cancellations

9

7.3% of booked

Clients gone quiet

6

past their usual gap

Dues

₹46,500

14 clients

Open slots next week by clinician

  • Dr. Nair3 slots
  • Ms. Kapoor9 slots
  • Mr. Thomas6 slots

2 records requests from clients are due within 5 days.

Open
  • Ms. Kapoor registration renewalDate recorded, due in 30 daysRenew
  • Counselling room 2 booking clash on FridayTwo sessions at 5 pmFix

Screen 2 of 6

Sessions, rooms and online slots

Each session with clinician, room or online mode, consent and status. Late cancellation and no-show patterns are shown by client and clinician.

Fixes

  • 01 Late cancellations and empty hours
  • 02 Schedules across clinicians and rooms
  • 09 Teleconsultation and online session records

Verity / Schedule

Thursday

TimeClientClinicianRoom or modeStatus
10:00Client 0412Dr. NairRoom 1Confirmed
11:00Client 0388Ms. KapoorOnlineConsent on file
12:00Client 0455Dr. NairRoom 1Cancelled late
5:00 pmClient 0301Mr. ThomasRoom 2Clash

Late cancellations in the last 8 weeks, by weekday

  • Monday7
  • Thursday4
  • Saturday11

Screen 3 of 6

Follow-ups and clients who have gone quiet

Clients past the gap their clinician set, reviews due and referral loops open. Content of sessions is not shown. The clinician or coordinator reaches out, and the result is recorded.

Fixes

  • 03 The client who quietly stops coming
  • 04 Follow-ups, homework and review dates are in a notebook
  • 12 Referrals in and out

Verity / Clients

Check-ins due

ClientClinicianLast sessionGapStatus
Client 0301Dr. Nair2 Oct3 weeksCheck in
Client 0412Ms. Kapoor30 Sep3 weeksCheck in
Client 0377Mr. Thomas8 OctReview dueReview
Client 0299Dr. NairReferred outOpenWaiting reply

Six clients are past the gap their clinician set. Each has a check-in task with the clinician.

View

Screen 4 of 6

Consent, notes access and requests

What the client agreed to, who may open the record, who has opened it and any request waiting for the clinician's decision. Notes are restricted to the clinician unless shared.

Fixes

  • 05 Intake forms and consent sit in different places
  • 06 Session notes are kept in unsafe places
  • 07 Who is asking: relatives, employers and insurers
  • 08 A client asks to see their records

Verity / Access and consent

Client 0412

Client 0412

Clinician: Dr. Nair. Intake complete

Consent to treatment
Signed 3 Sep, version 2
Online sessions
Agreed 3 Sep
Share with family member
Not agreed
Notes access
Dr. Nair only
Request
Records copy asked 9 Oct
  1. 9 OctRecords request received by desk, passed to Dr. Nair
  2. 10 OctDr. Nair opened record
  3. AccessDesk: appointments only
  • Desk script followed for caller asking about a clientPassed to clinician
  • Decision on records request recorded, with any portion withheldDr. Nair, due 16 Oct

Screen 5 of 6

Fees, packages and dues

Agreed fees, package balances and dues by client, shown only to the coordinator. Attendance reduces the package.

Fixes

  • 10 Fees, packages and receipts

Verity / Fees

This month

ClientAgreed feePackagePaidStatus
Client 0412₹1,5008 sessions, 5 used₹12,000Settled
Client 0377₹1,000Sliding scale₹4,000Due ₹2,000
Client 0299₹1,800SingleDues since AugOverdue

₹7,500 outstanding for more than 45 days across 4 clients. The coordinator has a gentle reminder task.

Open

Screen 6 of 6

Clinicians, credentials and supervision

Each clinician's registration, qualification, supervision and training dates, and which services they are cleared for.

Fixes

  • 11 Clinician credentials and supervision

Verity / Team

Next 60 days

ClinicianRegistrationDueSupervisionStatus
Dr. NairMedical council reg. on fileCheck dateMonthlyOK
Ms. KapoorRCI CRR on file30 NovMonthlyRenewal
Mr. Thomas, traineeUnder supervisionNot applicableWeekly, 6 of 10 hHours short
  • Annual confidentiality refresher for all staffCoordinator
  • Room privacy check, soundproofing, signageQuarterly

Illustrative screens with sample data. Layouts, fields, names and terms are set up around how your practice works.

An ordinary day

The same Thursday, before and after.

What changes is not the therapy. It is that the admin around it leaves a record, and the record does the chasing, without exposing anything it should not.

WhenTodayWith Verity
8:30 am TodayThe coordinator opens a shared sheet and checks WhatsApp for changes. With VerityThe day sheet shows every session, room and mode, with changes and consent in one place.
12:00 pm TodayA client cancels at 11:20. The hour is lost and nobody notes the pattern. With VerityThe cancellation is recorded as late, the slot goes to the waiting list, and the pattern shows by client.
1:30 pm TodayA parent phones to ask if their adult son attended. The desk improvises. With VerityThe desk uses the fixed script and passes the request to the clinician, with consent status shown.
3:00 pm TodayA client has not been seen for three weeks and nobody noticed. With VerityShe is on the check-in list, and her clinician sends a note. The outcome is recorded.
6:00 pm TodayA therapist writes notes into a shared drive. With VerityNotes sit as restricted documents, readable only by her.
Month end TodayThe coordinator rebuilds dues and sessions from three sheets. With VeritySessions delivered, packages and dues come from records already kept.

How we work with you

We set it up with you, in four weeks.

You do not get a login and a manual. We start by agreeing what must stay private, then build Verity around how your practice really runs, bring your data in carefully, then stay to make sure it keeps working.

  1. Week 1

    Discovery and mapping

    What we do
    Meet the lead clinician and the coordinator. Agree first who may see what: clinician content, desk information, fees. Map how a client moves from first call to review, and where sessions, consent and follow-ups slip.
    What we need from you
    Two to three hours of yours and the coordinator's. Your current schedule, fee structure and the forms you use. No client content is needed from you.
    What you have at the end
    A written map of your practice and an access plan in plain words, agreed before any data is entered.

  2. Weeks 2 to 3

    Configuration

    What we do
    Set up clinicians, rooms, session types, consent versions, follow-up gaps, fee structures, roles and restricted notes, and build the six screens in your own terms.
    What we need from you
    Check the setup with each clinician. Tell us where a term or a rule feels wrong or too exposed.
    What you have at the end
    A working Verity with your clinicians, rooms and rules, and access that matches the plan.

  3. Weeks 3 to 4

    Migration and training

    What we do
    Bring in only what you decide: clients' basic details, schedule and fee balances from your sheets and calendars. Notes are brought in only if you choose, as restricted documents. Train clinicians and desk separately.
    What we need from you
    Your client list in whatever form it exists. An hour with each role.
    What you have at the end
    Your schedule and follow-ups inside Verity, and a team that knows what each person may see.

  4. After go-live

    Operations partnership

    What we do
    Stay on after launch. Review the first weeks of cancellations, follow-ups and access logs with you, tune the gaps and handle changes when you add a clinician or a centre.
    What we need from you
    A short monthly review.
    What you have at the end
    A system that keeps matching how the practice runs, with someone responsible for it.

Bring these on day one

  • The current schedule and a list of clinicians with rooms
  • Your fee structure, packages and cancellation terms
  • The forms you use for intake and consent
  • A list of clients in any form, with only the details you choose to share
  • Registration and qualification certificates

Your time

About 8 to 10 hours of your own time across the four weeks, mostly in week 1. The coordinator needs a few more, and each clinician about an hour.

After go-live

Nobody is hired to run Verity. Sessions and follow-ups are recorded as part of work the practice already does.

Verity AI

Ask your practice a question. Get an answer, not a report to build.

Verity AI reads your schedule, follow-up and fee records and respects who may see what. It does not read session notes, and it does not give clinical advice. Ask in plain language, then turn the answer into tasks for the right people.

  • Your records only Answers come from your own mental wellness practices data, not from generic knowledge.
  • Right person, right view It only shows what the person asking is allowed to see.
  • Turns into action An answer can become a task assigned to a named person.

Verity / Ask

Which clients are past the gap their clinician set?

Six clients are past their gap. Two are with Dr. Nair, three with Ms. Kapoor and one with Mr. Thomas.

  • Dr. Nair2
  • Ms. Kapoor3
  • Mr. Thomas1

Create check-in tasks for each clinician

Verity / Ask

Which days have the most late cancellations?

Saturday has 11 of the last 8 weeks' 22 late cancellations, followed by Monday with 7.

  • Saturday11
  • Monday7
  • Thursday4

Add a reminder task for Friday afternoon

Verity / Ask

Who has open slots next week?

Ms. Kapoor has 9, Mr. Thomas 6 and Dr. Nair 3.

Offer open slots to the waiting list

Sample questions and answers with illustrative figures.

Without chasing

The follow-ups nobody has time to make.

Set once, then they run from your records. Staff and clinicians still speak to clients; Verity makes sure the right person knows what to do.

When

A client misses beyond the gap their clinician set

  • Added to the check-in list
  • Task to the clinician or coordinator
  • Outcome recorded: returned, declined or unreachable

When

A session is cancelled late

  • Marked with the terms that apply
  • Slot offered to the waiting list
  • Pattern shown by client and weekday

When

A consent version changes or a consent is withdrawn

  • Recorded with date and version
  • Task to the clinician if sharing was affected
  • Visible to those who need to act

When

A client asks for their records

  • Task to the clinician with a due date
  • Decision and any withheld portion recorded
  • Notice about the right to apply to the Board recorded when relevant

When

A package is used up or dues pass 30 days

  • Task to the coordinator
  • Fee conversation prepared
  • Outcome recorded

When

A clinician registration or supervision date nears

  • Task to the clinician and lead
  • Certificate attached on renewal
  • Next date set

Rules and paperwork

The rules a mental wellness practice has to keep up with.

Verity does not give legal or clinical advice and does not file anything for you. It keeps the records these rules depend on in order, so you are not hunting for them when someone asks.

  • Mental Healthcare Act, 2017

    What is expected

    A person with mental illness has the right to confidentiality, and health professionals have a duty to keep information confidential, with listed exceptions. Confidentiality applies to information in electronic or digital form. A person may access their basic medical records, and a professional may withhold specific information in some cases and must then tell the person they can apply to the Board.

    How Verity helps

    Notes are restricted records, access is logged, and a records request is a task with the decision and notice recorded.

    Mental Healthcare Act text

  • Rehabilitation Council of India registration

    What is expected

    Clinical psychologists must be enrolled in the Central Rehabilitation Register to practise, under Section 13 of the RCI Act. Current norms took effect on 14 October 2025. Rules for other counselling roles differ, so check your profession.

    How Verity helps

    Each clinician's registration, qualification and dates are records with owners and reminders.

    RCI

  • Digital Personal Data Protection Rules, 2025

    What is expected

    Health information is high-risk personal data. The Rules were notified on 14 November 2025 and most duties apply 18 months later. They include security safeguards and keeping logs for at least a year.

    How Verity helps

    Role-based access, restricted notes and an audit trail on every open and change.

    SCC Online

  • Telemedicine and online session practice

    What is expected

    Where online sessions are held, keep a record of consent to online sessions and the mode used. Medical practitioners are also covered by the Telemedicine Practice Guidelines of 2020.

    How Verity helps

    Each session records its mode and consent.

Rules change and differ by profession and state. Confirm current requirements with your professional body, a lawyer and the relevant authority.

Who sees what

Everyone sees the same records, through their own window.

The desk should never see session content. A clinician should not see another clinician's clients. Each role opens on what it needs.

  • Practice lead

    Is the practice sustainable and well run?

    Sessions, cancellations, open slots, dues and credential dates, with no client content.

  • Clinician

    Who do I see today and who needs a check-in?

    My sessions, my check-in list, my restricted notes and requests waiting for my decision.

  • Coordinator or front desk

    What is on today and what is owed?

    The day sheet, rooms, fees and packages and the fixed script for outside enquiries.

  • Supervisor

    Is the trainee on track?

    Supervision hours, the trainee's sessions count and training dates, not client content.

  • Accountant

    What was earned and what is owed?

    Fees collected, packages and dues, without any client detail beyond an ID.

Straight answers

What changes, and what stays the same.

Keep using

  • Your video call tool for online sessions. We agree during setup how session records reach Verity.
  • Your clinical notes habits. Notes can stay where you keep them, or be held as restricted documents.
  • WhatsApp and the phone for reaching clients. Staff reach out
  • Verity tracks who owes a message.
  • Your accountant, who still prepares your returns.

Verity does not

  • Provide therapy, assessments or any clinical advice.
  • Take online bookings or send messages to clients on its own.
  • Decide who sees what beyond the rules you set.
  • Take payments, file returns or run payroll.

We bring in only what you decide, in stages: clients' basic details, the schedule and fee balances. Notes come across only if you choose, as restricted documents. The practice keeps running while it happens.

  • Excel
  • Google Sheets
  • Legacy ERP
  • CRM
  • One operating environment

Questions

Questions practices ask.

Can the front desk see what is said in sessions?

No. The desk sees appointments, rooms and fees. Notes are restricted to the clinician who wrote them, and anyone that clinician allows. Every open of a record is logged.

Does Verity read my notes or use them for anything?

Verity AI works from schedule, follow-up and fee records. It does not read session notes, and it does not give clinical advice.

Do I have to put notes into Verity?

No. Notes can stay where you keep them now. If you choose to hold them in Verity, they are restricted documents with the clinician as the only reader unless shared.

How is a client's consent recorded?

Intake details and each consent, such as treatment, online sessions, or sharing with a family member or referrer, are dated records with the version agreed. A withdrawal is recorded and visible to those who need to act on it.

Can it help with a client's request to see their records?

It tracks the request as a task with a due date, and the clinician records the decision, including any withheld portion. Verity does not decide what to release.

Can it send reminders to clients?

Not on its own. Verity lists who needs a check-in and records the outcome. Staff or the clinician reach out.

I am a solo counsellor. Is this too much?

A solo practice has the same cancellations and follow-ups and fewer hours to chase them. We set up only what you need in the same four weeks.

We have several clinicians and two centres. Can we see them together?

Yes, without client content. Sessions, open slots and dues roll up by centre and clinician.

What does it cost?

It depends on the number of clinicians, centres and what you want set up. Message us and we will give you a clear number after a short conversation about how your practice runs.

Where the figures come from

Sources

  1. FactChecker, reporting NIMHANS NMHS 2015-16
  2. PRS India, 2023
  3. Mental Healthcare Act 2017 text
  4. Rehabilitation Council of India norms, 2025
  5. SCC Online

Last checked 15 October 2026. Published figures vary by region and method, so treat them as indicative, not as a promise of your results.

Start with the client who quietly stopped coming.

Tell us how your practice runs and we will show you the late-cancellation pattern, the check-in list and the access plan it would set up, using your own numbers.

Get your free demo Email us

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.