Verity for coaching institutes

A student pays the first instalment, stops coming in month three, and you learn about it in month five.

A coaching institute lives on enrolments, instalments and results. All three leak quietly: enquiries that nobody called back, instalments that slide past their date, students who stop attending, test scores that nobody reads. Verity ties each student to a batch, a fee plan and a test history, and tells you who needs a call today.

Verity in one line

One system that knows every enquiry, every student, every instalment, every batch and every test score, and tells the right person what to do next.

See your coaching institute in Verity See the 15 problems we solve

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.

Classes, tests and teaching stay as they are. Verity records what happens around them and chases what is slipping.

Verity / Institute / Today

Director’s view, both centres

Live

Admissions this week

23

from 61 enquiries

Dues overdue

₹14.8 lakh

112 students

At-risk students

38

falling attendance

Empty seats

96

across 9 batches

Dropouts this session, by centre

  • Main centre42
  • Annexe66

14 enquiries have had no call for 3 days. 6 are for the Class 11 NEET batch.

Assign
  • Chemistry head resignation noticeAffects 4 batches. No backup named for 2Handover
  • Refund request, Nikhil AroraLeft after 2 months. Pro-rata amount worked outApprove?

Illustrative screen with sample figures. Yours is set up with your own batches, fees, faculty, tests and centres.

How it runs today

The teaching is strong. The office behind it runs on registers and memory.

A good institute has sharp teachers, a tested syllabus and a results record it is proud of. What it often lacks is a clear picture of the students it has right now: who is attending, who is falling behind, whose second instalment is due on Friday, which batch has 12 empty seats while another has a waiting list.

That picture is spread across an admission register, a fee ledger, a WhatsApp group for each batch, a test results sheet kept by one faculty member, and a counsellor’s notebook. The centre head becomes the link between them, which works until the second centre opens or the head is travelling.

The losses are not dramatic. A student who left in month three and was never asked why. A fee that was agreed verbally and never recorded. A strong teacher who leaves in April with a batch that has no handover. Each is small. Across a session they add up to a large number.

What most coaching institutes run on

  • Admission register
  • Fee ledger or Excel
  • WhatsApp groups per batch
  • Test results sheet
  • Counsellor’s notebook

Each is useful on its own. None can tell you which student is about to leave.

15 problems, one by one

Where a coaching institute loses students and money.

These are the situations directors and centre heads describe. For each: what it looks like on an ordinary week, what it costs, and what Verity does about it.

  1. 01Enquiries

    Enquiries come in from five places and are chased by whoever remembers

    What it looks like

    A parent calls after seeing a hoarding. Another fills a form online. A third walks in on Sunday. The counsellor notes two in a diary and loses the third. A week later the parent has joined the institute down the road.

    What it costs you

    Example arithmetic: 400 enquiries a season, a third never followed up properly, at a conversion of 1 in 6 on the rest, is about 22 admissions lost. At ₹80,000 a course, that is ₹17.6 lakh.

    How Verity fixes it

    Every enquiry is a record with its source, the student’s class and target exam, and an owner. If no one has called within your limit, it shows on the head’s list, and each follow-up outcome is written against the record.

    See the screen
  2. 02Enquiries

    Demo classes and scholarship tests do not turn into admissions, and no one knows why

    What it looks like

    Two hundred students sit the scholarship test. Thirty join. The institute never looks at the 170 who did not, their scores or what they said when called.

    What it costs you

    The test cost money to run and the families who showed up were warm. Without a record, the next batch’s marketing starts from nothing.

    How Verity fixes it

    Test participants are recorded with scores and school. Those who did well but did not join are listed with the follow-up outcome and reason, and a pattern such as "fee too high" or "wanted a closer centre" becomes a number.

    See the screen
  3. 03Fees

    Instalments slide past their date and nobody asks until the course is half over

    What it looks like

    The second instalment of ₹35,000 was due 10 October. The parent said "next week" to the front desk, which did not write it down. By December three more are due and the family has stopped answering.

    What it costs you

    Money already earned and not collected, and a conversation that becomes harder every week. Dues often turn into a quiet dropout.

    How Verity fixes it

    Each student has a fee plan with instalment dates. Overdue ones appear on a daily list with the promise given and the date promised, assigned to a named person, and a missed promise moves the case up.

    See the screen
  4. 04Fees

    Refunds, waivers and part payments are handled one by one and argued later

    What it looks like

    A student leaves after two months. The parent asks for money back. The office remembers a discount given at admission but not the reason. The director is called to decide.

    What it costs you

    Disputes, ill will in a small town where word travels, and a legal risk if the refund rules are not followed. The Ministry of Education’s 2024 guidelines say a pro-rata refund should be made within 10 days when a student who paid in full leaves midway.

    How Verity fixes it

    A refund is a request that shows fees paid, classes attended, discount history and the amount that would be due on a pro-rata basis. It goes for approval with a reason, and the decision stays on the student’s record.

    See the screen
  5. 05Students

    Students drop out quietly and the first sign is a missed instalment

    What it looks like

    A student comes four days a week, then two, then once. The faculty notice, but each assumes someone else will tell the centre head. In the fourth month the parent says their child has stopped.

    What it costs you

    The remaining fee, the seat in the batch, and a result the institute could have helped with if it had noticed early.

    How Verity fixes it

    Attendance and test participation are recorded per student. A fall below your limit, such as three absences in a row, raises a task for the mentor, and the outcome of that call is written on the student’s page.

    See the screen
  6. 06Students

    Test scores are collected and then filed away

    What it looks like

    The weekly test is marked, the toppers are announced, and the sheet goes to a folder. A student who has dropped from 78 to 54 over six tests is not noticed.

    What it costs you

    The main reason parents pay is to improve a result. If the institute does not act on its own tests, the value is lost.

    How Verity fixes it

    Marks are recorded by topic. Verity shows each student’s trend and the topics they are weakest in, lists those who have fallen over several tests, and assigns a doubt session or mentor call.

    See the screen
  7. 07Students

    Doubts pile up, and the best students get the most attention

    What it looks like

    Students put doubts in a WhatsApp group or a register. Quick, confident students get answers. The quiet ones wait, and stop asking.

    What it costs you

    The quiet students are often the ones who drop out, and they tell other parents why.

    How Verity fixes it

    Each doubt is a task with a subject, student and faculty owner. Verity shows how long each has waited and which students have asked least, so the quiet ones are not missed.

    See the screen
  8. 08Batches

    One batch is overfull while another sits half empty

    What it looks like

    The 7 am Class 12 physics batch has 74 students in a room built for 60. The 5 pm batch has 31. Moving students needs a call to each parent, so nobody does it.

    What it costs you

    Overcrowded rooms hurt teaching quality, and the empty seats are fixed costs for a teacher and room that are already paid for.

    How Verity fixes it

    Each batch has a capacity, a roster and a room. The batches page shows fill levels together, and moving a student is one step that updates the roster, the fee plan and the timetable.

    See the screen
  9. 09Faculty

    A few star teachers carry the load, and when one leaves, the batch goes with them

    What it looks like

    The chemistry head takes six batches and half the doubt sessions. In April he gets an offer and leaves. His batches are given to whoever is free, in the middle of the session.

    What it costs you

    Students leave with the teacher, parents ask for refunds, and the institute cannot say which batches depend on one person.

    How Verity fixes it

    Teaching hours and batches are recorded per faculty member, showing who is overloaded and which batches depend on one name. Each batch has a named backup, and the handover list is ready the day someone resigns.

    See the screen
  10. 10Faculty

    Teacher pay by the lecture is counted by hand at month end

    What it looks like

    Visiting faculty are paid per class. The accounts person sums them from a diary. A class that was swapped is counted twice, another not at all, and two teachers dispute.

    What it costs you

    Hours of accounts time every month, and the risk that a good visiting teacher feels short-changed.

    How Verity fixes it

    Each class held is recorded with the teacher and batch, including swaps and substitutions. A monthly statement is built from those records, and the teacher sees the same list. Your accountant still runs the payment.

    See the screen
  11. 11Material

    Printed notes and test papers run out at the worst time

    What it looks like

    The new module is ready on Monday. Printing was ordered on Saturday and the press is closed. Half the batch gets photocopies, the rest wait.

    What it costs you

    Reprints at higher rates, students who feel they paid for less, and a teacher who loses ten minutes of every class.

    How Verity fixes it

    Study material is stock with a count per batch and a reorder point. Verity checks the next fortnight’s syllabus plan against copies on the shelf and flags a shortfall while the printer still has time.

    See the screen
  12. 12Compliance

    Advertised results need proof, consent and the right wording

    What it looks like

    The hoarding says "42 selections". Nobody can say, quickly, how many of those studied the full course, how many took only a test series, or whether each topper gave written consent.

    What it costs you

    Government guidelines issued in 2024 bar false claims about selections and rankings, and say a candidate’s name or photo needs written consent after selection. Penalties and loss of trust follow a mistake.

    How Verity fixes it

    Every result is a record linked to the student, the course taken, the dates enrolled and a consent document. A claim can be checked against records before it goes on a banner.

    See the screen
  13. 13Compliance

    Registration, age limits and teacher records are held in different files

    What it looks like

    The state registration, the date of birth of each student, and the qualifications and police verification of each teacher all sit in separate places. A visit from the authority means a scramble.

    What it costs you

    Under the Ministry’s 2024 guidelines, centres generally must register, are not meant to enrol students under 16, and are expected to hire graduate tutors with no criminal record. State rules can add more.

    How Verity fixes it

    Student date of birth is checked at admission. Teacher qualification and verification documents, and registration renewal dates, are records with an owner and a reminder.

    See the screen
  14. 14Wellbeing

    Counselling is promised but nobody records it

    What it looks like

    A student seems stressed after three poor tests. A teacher mentions it to the counsellor in the corridor. No note is made and no one follows up.

    What it costs you

    Pressure is a known issue in coaching. The guidelines expect a counselling system, and an institute that cannot show one has little to say when asked.

    How Verity fixes it

    Mentor and counsellor sessions are recorded per student with a next-step date. Access is limited to named staff. Verity assigns and tracks the follow-up. It does not give medical or psychological advice.

    See the screen
  15. 15Owner

    A second centre and the director becomes the bottleneck

    What it looks like

    Two centres, two fee ledgers, two batches of WhatsApp numbers. The director rings both heads on Sunday night to get the week’s admissions and dues.

    What it costs you

    No fair comparison, no early warning, and the director’s week lost to collecting numbers.

    How Verity fixes it

    Each centre is a location in one system. Admissions, dues, fill levels, dropouts and faculty load can be compared side by side, and the director’s Monday page is the same for both.

    See the screen

The numbers behind it

The numbers behind these problems.

From published sources, with the source named under each figure. Your own numbers will differ, and showing you yours is the first thing Verity does.

  • Under 16

    students cannot be enrolled in a coaching centre under the Ministry of Education’s guidelines released in January 2024. Centres must also register before they operate.

    Careers360, 2024

  • 10 days

    is the time within which a pro-rata refund of unused fees is meant to be made when a student who paid in full leaves midway, under the same guidelines.

    Careers360, 2024

  • 85,000 to 1 lakh

    students in Kota’s coaching sector after a fall of 30 to 40 per cent between 2023 and 2025, from about 2.5 lakh at its peak. Early signs point to a rise of 20 to 30 per cent for 2026-27.

    PTI via Free Press Journal, 2026

  • No 100% claims

    The 2024 consumer-authority guidelines bar claims of 100 per cent selection and false claims about ranks, faculty, courses, fees and refunds, and require written consent for using a successful candidate’s name or photo.

    DT Next, 2024

Two figures come from news reports on government guidelines, not the guideline text. The Kota figures are agency copy about one city. Read the primary documents and your state rules before relying on any clause.

What you will actually see

The screens you would use every day.

Seven views, each for one job. Names, batches and stages use your institute’s own words.

Screen 1 of 7

The director’s Monday page

Admissions, dues, batch fill, dropouts and faculty load on one page, with the items that need a decision below. It replaces the Sunday-night round of calls.

Fixes

  • 15 A second centre and the director becomes the bottleneck

Verity / Institute / Today

Director’s view, both centres

Admissions this week

23

from 61 enquiries

Dues overdue

₹14.8 lakh

112 students

At-risk students

38

falling attendance

Empty seats

96

across 9 batches

Dropouts this session, by centre

  • Main centre42
  • Annexe66

14 enquiries have had no call for 3 days. 6 are for the Class 11 NEET batch.

Assign
  • Chemistry head resignation noticeAffects 4 batches. No backup named for 2Handover
  • Refund request, Nikhil AroraLeft after 2 months. Pro-rata amount worked outApprove?

Screen 2 of 7

Every enquiry, with the next call

New enquiries, scholarship test participants and demo class attendees, each with an owner and the outcome of the last call, so no family goes quiet without someone noticing.

Fixes

  • 01 Enquiries come in from five places and are chased by whoever remembers
  • 02 Demo classes and scholarship tests do not turn into admissions, and no one knows why

Verity / Enquiries

Counsellors’ list

StudentClass and examSourceOwnerNext step
Aarav MehtaClass 11, JEEWalk-inKavitaCall today
Simran KaurClass 12, NEETScholarship testKavitaCall today
Rohan PillaiClass 10 foundationWebsite formDeepakNot reached
Tanvi JoshiDroppers, NEETReferralDeepakDecide by Fri

170 scholarship test participants did not join. 42 scored above 70%.

Follow up

Screen 3 of 7

Every instalment and every promise to pay

Fee plans with dates, what has been paid, the promise made by the family and a refund calculation for students who leave. Each case has a named person following up.

Fixes

  • 03 Instalments slide past their date and nobody asks until the course is half over
  • 04 Refunds, waivers and part payments are handled one by one and argued later

Verity / Fees

Instalments and refunds

StudentPlanDuePaidStatus
Ishaan Verma₹1.2 lakh, 4 instalments₹35,000 on 10 Oct₹55,000Overdue 5 days
Pooja Nair₹95,000, 3 instalments₹30,000 on 15 Oct₹30,000Promised 20 Oct
Kunal Bhatia₹1.5 lakh, 5 instalments₹30,000 on 1 Nov₹90,000On time
Zoya Ansari₹80,000, 2 instalments₹40,000 on 5 Oct₹40,000Overdue 10 days

Refund request: 62 days attended of 240. Pro-rata unused fee ₹71,200 including hostel.

Review

Screen 4 of 7

One page for each student

Batch, attendance, test trend, doubts, dues, mentor and counsellor notes and consent documents on a single record, visible to the mentor and the centre head.

Fixes

  • 05 Students drop out quietly and the first sign is a missed instalment
  • 06 Test scores are collected and then filed away
  • 07 Doubts pile up, and the best students get the most attention
  • 12 Advertised results need proof, consent and the right wording
  • 14 Counselling is promised but nobody records it

Verity / Student

Record

Ananya Rao

Class 12 NEET, Batch B2. Mentor: Dr. Sharma

Attendance, 4 weeks
62%
Last 6 tests
78, 74, 69, 63, 58, 54
Weakest topics
Genetics, Thermodynamics
Open doubts
5, oldest 9 days
Next instalment
₹30,000 on 1 Nov
Counselling
Session 14 Oct, next 28 Oct
  1. 14 OctCounsellor session. Parent informed of results trend
  2. 9 OctTest 6: 54 marks, down 4. Mentor assigned a doubt session
  3. 2 OctAttendance below 70%. Task to mentor
  4. NoteParent prefers calls after 7 pm.

Screen 5 of 7

Where there are empty seats and where it is crowded

Every batch with its room, teacher, capacity and roster, so shifting a student is one step and an empty seat is visible before the term starts.

Fixes

  • 08 One batch is overfull while another sits half empty

Verity / Batches

Fill, rooms and timetable

BatchTimeRoomSeats filledTeacher
Class 12 Physics A7 amRoom 374 of 60Mr. Kulkarni
Class 12 Physics B5 pmRoom 331 of 60Mr. Kulkarni
Class 11 Chemistry9 amRoom 552 of 60Dr. Bose
Foundation Maths4 pmRoom 122 of 40Ms. Fernandes

Move 14 students from Physics A to Physics B with parent approval. Fees and timetables update together.

Start

Screen 6 of 7

Who teaches what, and who depends on whom

Hours, batches, backups, classes held and the verification papers for each teacher, so a resignation is a plan and not a surprise.

Fixes

  • 09 A few star teachers carry the load, and when one leaves, the batch goes with them
  • 10 Teacher pay by the lecture is counted by hand at month end
  • 13 Registration, age limits and teacher records are held in different files

Verity / Faculty

Load, classes and records

TeacherBatchesHours / weekBackupPapers
Dr. Bose, Chemistry628None for 2Complete
Mr. Kulkarni, Physics422Ms. IyerComplete
Ms. Fernandes, Maths316Mr. DuttaVerification due
Dr. Menon, Biology315Dr. PaulComplete

Classes held this month, visiting faculty

  • Ms. Fernandes28
  • Mr. Dutta22
  • Dr. Paul16

Screen 7 of 7

Notes and papers against the syllabus plan

Copies on the shelf for each module, what the next fortnight needs by batch, and what to print, so material is ready the day it is taught.

Fixes

  • 11 Printed notes and test papers run out at the worst time

Verity / Study material

Printed notes and test papers

ItemOn shelfNeeded in 14 daysPrint lead timeStatus
Physics Module 6401353 daysPrint now
Chemistry Test Series 42101802 daysOK
Biology Module 5601103 daysPrint soon
Maths Worksheet Pack95852 daysOK

Illustrative screens with sample data. Layouts, fields, names and terms are set up around how your coaching institute works.

An ordinary day

The same Thursday at a centre, before and after.

Teaching goes on as before. What changes is that the office knows what is happening and who needs a call.

WhenTodayWith Verity
8:30 am TodayThe centre head scans the attendance sheets and guesses which students are slipping. With VerityThe head opens the at-risk list: 9 students below the attendance limit, each with a mentor and a call due today.
11:00 am TodayA parent walks in to enquire and the counsellor writes it in a diary. With VerityThe enquiry is a record with the source and class, and the next call is already on the counsellor’s list.
1:00 pm TodayThe accounts person goes through the fee ledger to see who owes this week. With VerityOverdue instalments are listed with promises and dates. Three are due for a call today.
3:30 pm TodayThe weekly test is marked and posted. No one looks at who dropped. With VerityVerity lists the 11 students whose scores have fallen for three tests, each assigned a doubt session.
6:00 pm TodayA teacher says he may leave next month. The head learns this from a colleague. With VerityHis batches and their named backups are on one page, so the handover starts that evening.
End of month TodayVisiting faculty pay is totalled from a class diary and two teachers question it. With VerityEach statement is built from classes held, and teachers see the same list.

How we work with you

We set it up with you in four weeks, starting before the next batch.

We learn how your institute runs, build Verity around it, move your students and fee plans in, and stay on after.

  1. Week 1

    Discovery and mapping

    What we do
    Spend a day with the director and the centre head. Follow an enquiry from the first call to the first instalment and follow a student who left, to see where the record stopped.
    What we need from you
    Two to three hours of your time, plus an hour each from the head counsellor and the accounts person. Your admission register, fee ledger and a sample test sheet.
    What you have at the end
    A written map of your batches, fee plans, teachers and tests, and the three or four leaks we will fix first.

  2. Weeks 2 to 3

    Configuration

    What we do
    Set up batches and rooms, fee plans with instalment dates, faculty and backups, test structure, attendance limits and refund steps, and build the screens above around your terms.
    What we need from you
    Check the fee plans and refund steps with your accounts person. Correct any rule we have wrong.
    What you have at the end
    A working Verity with your centres, batches, fee plans and rules, ready for your data.

  3. Weeks 3 to 4

    Migration and training

    What we do
    Bring in current students, fee records, enquiry lists, attendance and test history from the sheets and registers you use. Train counsellors, accounts and mentors on their own screens.
    What we need from you
    The registers and sheets as they exist, however untidy. An hour for each role.
    What you have at the end
    Your students, dues and batches inside Verity and a team that has worked a live day on it.

  4. After go-live

    Operations partnership

    What we do
    Review the first month with you. Tune the at-risk limits and follow-up lists. Handle the next session’s batch setup and any change in the rules.
    What we need from you
    A short monthly review with the director.
    What you have at the end
    A system that keeps pace with each new session, with a named person responsible for it.

Bring these on day one

  • Your admission register and the current student list by batch
  • The fee ledger or sheet with instalment plans and dues
  • Your enquiry diary or any lead sheets, from the last session
  • Faculty list with batches, hours and how each is paid
  • Last two sessions’ test results, even in one sheet

Your time

About 8 to 12 hours of your own time across the four weeks, mostly in week 1. The head counsellor and accounts person need a few more.

After go-live

Nobody is hired to run Verity. Counsellors, mentors and the accounts desk record what they already handle, and the lists come from those records.

Verity AI

Ask your institute a question. Get an answer, not a report to build.

Verity AI reads your own enquiries, students, fees, attendance and tests. Ask in plain language, then turn the answer into tasks.

  • Your records only Answers come from your own coaching institutes data, not from generic knowledge.
  • Right person, right view It only shows what the person asking is allowed to see.
  • Turns into action An answer can become a task assigned to a named person.

Verity / Ask

Which students have missed three classes in a row this week?

38 students have missed three or more classes. 14 of them also have an instalment overdue.

  • Class 12 NEET15
  • Class 12 JEE11
  • Class 119
  • Foundation3

Create call tasks for each mentor

Verity / Ask

How much have we collected against what was due this month?

₹46.2 lakh of ₹61 lakh due has been collected. ₹14.8 lakh is overdue across 112 students, ₹6.1 lakh of it promised by 25 October.

  • Collected₹46.2 lakh
  • Promised by 25 Oct₹6.1 lakh
  • No promise yet₹8.7 lakh

Assign the no-promise cases to the accounts desk

Verity / Ask

Which batches depend on a single teacher with no backup?

Six batches have no backup named. Four of them are taught by Dr. Bose, who has given notice.

Ask the head to name backups this week

Sample questions and answers with illustrative figures.

Without chasing

The follow-ups nobody has time to make.

Set once, then they run from your records. Staff still make the calls and messages, Verity makes sure the right person knows.

When

A new enquiry is not called within a day

  • Shown on the head counsellor’s list
  • Assigned to the next free counsellor
  • Outcome recorded: visited, joined or declined

When

An instalment is five days overdue

  • Added to the accounts desk’s daily list
  • Promise and date recorded on the plan
  • Moved up if the promise is missed

When

A student misses three classes in a row

  • Task to the mentor to call the parent
  • Reason recorded on the student page
  • Cleared when attendance recovers

When

A student’s test score falls for three tests

  • Weakest topics listed
  • Doubt session assigned
  • Outcome noted against the next test

When

A student asks to leave

  • Pro-rata refund worked out from classes attended
  • Sent for approval with the reason
  • Seat released and roster updated

When

A teacher gives notice

  • Affected batches listed
  • Backup teacher proposed from free hours
  • Handover task for each batch

Rules and paperwork

The rules a coaching institute has to keep up with.

Verity does not give legal advice and does not file anything for you. It keeps the records these rules depend on in order.

  • Ministry of Education guidelines for coaching centres, 2024

    What is expected

    The guidelines say centres should register, should not enrol students below 16, should use graduate tutors with no criminal record, charge fair fees with receipts, and refund unused fees pro rata within 10 days when a student who paid in full leaves midway. Regulation is mainly by states, so local rules may add to or change this.

    How Verity helps

    Date of birth, tutor records, fee receipts and refund calculations are kept as records with owners, so the answer to a question from the authority is already on screen.

    Careers360, January 2024

  • Consumer authority guidelines on misleading coaching ads, 2024

    What is expected

    Centres are barred from claims such as 100 per cent selection or job security, and from false claims about ranks, faculty, courses, fees or refunds. A successful candidate’s name or photo needs written consent after selection, and key course information and disclaimers must be shown.

    How Verity helps

    Every result you advertise links to the student, the course taken and a consent document, so a claim can be checked before it is printed.

    DT Next, November 2024

  • State coaching laws and registration

    What is expected

    Several states have their own laws or draft rules on coaching registration, fees and student welfare. Details differ by state and change often, so check the one that applies to your centre.

    How Verity helps

    Registration number, renewal date and conditions are stored with the centre, with a reminder to the director before expiry.

  • Student and parent personal data

    What is expected

    Phone numbers, results, school records and counselling notes are personal data, and some relate to minors. India’s data protection rules notified in November 2025 start to apply in stages, so check dates with your adviser.

    How Verity helps

    Data sits in one permissioned place. Counselling notes are limited to named staff, and views and changes are recorded.

Rules change and differ by state. Confirm current requirements with your legal adviser or the relevant authority.

Who sees what

Everyone sees the same records, through their own window.

A mentor should not see the fee ledger. Accounts should not see counselling notes. Each role opens on what it needs.

  • Director

    Is the session growing or leaking?

    Admissions against target, dues, dropouts, batch fill and faculty dependence, for each centre side by side.

  • Centre head

    What needs sorting today?

    At-risk students, batches that are overfull, refunds waiting, enquiries not called, classes missed.

  • Counsellor

    Who do I call next?

    Enquiries and test participants assigned to them, with the last outcome and promised visit dates.

  • Mentor or teacher

    Which of my students need me?

    Their batches, attendance, test trends, open doubts, and any counselling follow-up assigned to them.

  • Accounts

    What is due and what is promised?

    Instalments, promises with dates, refund requests, visiting faculty statements, material orders.

Straight answers

What changes, and what stays the same.

Keep using

  • Your test platform or paper tests. We agree how marks reach Verity during setup.
  • Your fee receipt book or accounting software. Verity shows dues and refunds but does not replace your books.
  • WhatsApp groups for batches. Staff send the messages, Verity tells them who and when.
  • Your accountant and legal adviser, who still prepare returns and advice.

Verity does not

  • Deliver lectures or host online classes.
  • Take enquiries or payments from parents online.
  • Send messages to students or parents on its own.
  • Run payroll or file returns for you.

We bring in your students, fee plans, enquiries and test history from the registers, sheets and phones you use now, in stages, so classes carry on while it happens.

  • Excel
  • Google Sheets
  • Legacy ERP
  • CRM
  • One operating environment

Questions

Questions coaching directors ask.

Will my counsellors and teachers actually enter the data?

It only works if recording is quicker than not recording. We set it up so attendance, call outcomes and test marks are entered where staff already work, and we train on a live day. Staff also get something back: their own list for the day.

Does Verity run online classes or host tests?

No. Your classes and your test platform stay as they are. Verity records marks and attendance after the fact and shows what they say about each student.

Can it chase parents for fees?

Not by itself. Verity builds the overdue list and assigns each case to a person, who calls or messages. The promise and the outcome are then recorded on the plan.

We run two centres and a hostel tie-up. Can that work?

Yes. Each centre is a location in one system, and a student who moves between them stays one person. Hostel or mess fees can sit on the fee plan so a refund calculation includes them.

How does it help with the new coaching rules?

It keeps the records the rules depend on: student age, tutor papers, fee receipts, refund steps and consent for advertised results. It does not decide what applies to you, and your adviser should confirm that.

Can I see how well teachers are doing?

You can see hours, batch fill, attendance and test trends for each teacher’s batches, and compare them. These are numbers to start a conversation with, not a verdict.

Who can see student and parent data?

Only the people you allow. Access is set by role, and counselling notes are limited to named staff. Every view and change is recorded with who made it and when.

How soon will we see something useful?

The overdue instalments list and the uncalled enquiries list need only your existing registers, so those are first. Attendance and test trends become reliable after a few weeks of recorded data.

What does it cost?

It depends on the number of centres, students and what you want set up. Message us and we will give you a clear number after a short conversation about how your institute runs.

Where the figures come from

Sources

  1. Careers360 on the Ministry of Education guidelines, January 2024
  2. PTI via Free Press Journal, 2026
  3. DT Next on the CCPA guidelines, November 2024

Last checked 15 October 2026. Published figures vary by region and method, so treat them as indicative, not as a promise of your results.

Start with the students about to leave.

Tell us how your institute runs and we will show you the overdue instalments, the uncalled enquiries and the students slipping, using your own numbers.

Get your free demo Email us

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.