Verity for travel agencies

A fare hold lapses at 6 pm and nobody knew. Verity keeps every deadline in front of the right person.

A trip is not one booking. It is a flight, two hotels, a visa, a transfer and an insurance policy, each with its own supplier, its own deadline and its own money. Most agencies hold that together with a chat group, a mailbox and one very good memory. Verity gives every trip one file that knows what is booked, what is due and who is chasing it.

Verity in one line

One system where every enquiry becomes a trip file, every supplier deadline is a dated task, and every rupee owed in or out is visible before the traveller leaves.

See your travel agency in Verity See the 14 problems we solve

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.

Your team keeps using the airline, hotel and visa portals they use now. Verity holds the file around them.

Verity / Agency / Today

Head office, Pune

Live

Departing in 10 days

9

3 have open items

Supplier deadlines

14

due this week

Client balances due

₹6.8 lakh

₹2.1 lakh overdue

Commission to claim

₹94,000

22 bookings

Open trips by agent

  • Kavita17 trips
  • Sameer12 trips
  • Neelam9 trips
  • Imran5 trips

Rao family, Europe, leaves in 8 days. Two visa files incomplete and second instalment overdue.

Open trip
  • Bali group hold, 6 seatsTicketing time limit 6 pm today, owner KavitaTicket
  • Kavita’s trips during leave4 trips reassigned to SameerAssign

Illustrative screen with sample figures. Yours is set up with your own trips, deadlines, client dues and commission.

Watch

Verity in food and hospitality

Kitchen, counter and stock moving together.

35 seconds, no sound. An illustrative film, so the scenes are examples, not customer results.

How it runs today

The booking is the easy part. Everything around it is what goes wrong.

A family of five wants ten days in Europe. By the time it is confirmed there are flight tickets, hotel vouchers in four cities, a rail pass, five visa files, travel insurance, a forex card and a deposit schedule. Each piece was bought from a different supplier, on a different day, with a different cancellation rule.

None of that is written in one place. The quote is in a PDF, the fare hold is a note on a phone, the hotel deposit date is in an email, and the passport copies are in someone’s WhatsApp. The agent who built the trip is the only person who can say what is done and what is pending, and she is also handling nine other trips.

So the common failures are small and expensive: a hold that expires, a deposit paid a day late, a visa file missing one page, a client balance nobody chased before departure, and commission the supplier owes but nobody claimed.

What most travel agencies run on

  • WhatsApp groups per trip
  • Email threads with suppliers
  • Excel sheet of departures
  • Airline, hotel and visa portals
  • Paper or PDF passports and vouchers

Each tool does its job. The trip itself, its dates and its money, lives only in people’s heads.

14 problems, one by one

Where a travel agency actually loses money and sleep.

These are the situations agency owners describe again and again. For each one: what it looks like on an ordinary day, what it costs, and what Verity does about it.

  1. 01Enquiries

    Enquiries are quoted once and never followed up

    What it looks like

    Someone asks about Bali for six people in March. The agent sends a quote on WhatsApp on a busy Friday. The family says they will think about it. Nobody calls them back, and two weeks later they book with an online site.

    What it costs you

    Example arithmetic: 40 quotes a month, a 20 percent close rate, and an average trip margin of ₹18,000. If following up properly lifts the close rate to 25 percent, that is two more trips a month, about ₹4.3 lakh a year.

    How Verity fixes it

    Every enquiry is a record with the traveller, dates, budget and quote versions. Verity sets a follow-up task on the day you choose and lists quotes that have gone quiet, with the agent who owns each.

    See the screen
  2. 02Enquiries

    The quote goes stale because supplier rates move

    What it looks like

    The quote was built on a fare that was available on Monday. By Thursday, when the client says yes, the fare is higher and the hotel has changed its rate. The agent either eats the difference or goes back to an annoyed client.

    What it costs you

    Either a trip sold at a loss, or a client lost at the moment they were ready. Neither shows up as a line in the books.

    How Verity fixes it

    Each quote line records the supplier, the rate and the date it was quoted, and how long it is valid. Verity flags quotes that are older than their validity so they are re-priced before they are confirmed.

    See the screen
  3. 03Suppliers

    Fare holds and ticketing deadlines lapse

    What it looks like

    A group’s flight seats are on hold with a ticketing time limit of 6 pm today. The client’s deposit arrived but the agent who handles the group is out. At 6:05 the seats are released and the fare doubles.

    What it costs you

    A lost block of seats, a client who has to pay more or go elsewhere, and a hard conversation about who was meant to ticket.

    How Verity fixes it

    Every hold carries its deadline as a dated task with a named owner and a backup. The deadlines screen sorts by time left, and anything due today is at the top of the owner’s Today view.

    See the screen
  4. 04Suppliers

    Hotel deposits and cancellation dates are missed

    What it looks like

    A hotel in Udaipur needs a 30 percent deposit by the 10th and allows free cancellation until the 20th. Both dates are in the confirmation email. Nobody puts them anywhere else, so the deposit goes late and a free cancellation window passes unnoticed.

    What it costs you

    Example arithmetic: a ₹2.4 lakh room block cancelled a week too late at a 50 percent penalty is ₹1.2 lakh, for a mistake that took one calendar entry to avoid.

    How Verity fixes it

    Each booking component stores its deposit date, balance date and last free cancellation date. Verity creates those as tasks, and lists them across all trips so you see everything falling due in the next seven days.

    See the screen
  5. 05Trips

    One trip lives in six places

    What it looks like

    The itinerary is a Word file, the flight tickets are in an email, the hotel vouchers are on a portal, the transfer is in a WhatsApp message, and the visa status is in the executive’s notebook. A colleague covering for her cannot answer a simple call.

    What it costs you

    A client who calls with a problem gets “let me check” and a callback an hour later. Agents lose time every day finding things, and trips slip when the one person who knows is away.

    How Verity fixes it

    A trip file holds every component with its supplier, confirmation number, cost, sale price, status and deadline, plus the documents, messages and notes. Anyone covering the trip sees the same page.

    See the screen
  6. 06Trips

    Clients change dates and cancellation charges get worked out on a napkin

    What it looks like

    A client cancels eleven days before departure. The airline has one rule, the hotel another, the transfer company a third, and your own service fee a fourth. The agent adds it up by hand and quotes a number that turns out wrong.

    What it costs you

    Under-recovering charges means paying suppliers from your own pocket. Over-charging means a dispute and a bad review.

    How Verity fixes it

    Because each component records its own cancellation terms, the trip file shows what each supplier will charge today and what you charge on top. The agent quotes from the file rather than from memory, and the decision is recorded.

    See the screen
  7. 07Documents

    Visa files go in with a page missing or a passport about to expire

    What it looks like

    Five travellers, five checklists. One passport has under six months left, one bank statement is a month too old, and a minor’s consent letter is missing. It is found when the visa centre rejects the appointment, two weeks before departure.

    What it costs you

    A rebooked appointment, a rushed courier, sometimes a trip that cannot go. The agency usually absorbs the change fees it cannot recover.

    How Verity fixes it

    Each traveller has a document checklist for the destination, with passport expiry date, photo, forms and supporting papers ticked off. Verity flags passports close to expiry and any file with a missing item before it is submitted.

    See the screen
  8. 08Documents

    Traveller details are typed again for every supplier

    What it looks like

    The same passport number is typed into the airline form, the hotel list, the insurance proposal and the visa application. A single spelling difference between passport and ticket means a denied boarding or a costly name correction.

    What it costs you

    Hours of re-typing per trip and a steady trickle of name errors, each of which can mean a fee or a lost ticket.

    How Verity fixes it

    Traveller details are entered once on the person’s record and copied into each component. When a name or passport detail changes, it changes in one place and the file shows which bookings need correcting.

    See the screen
  9. 09Money

    Client instalments are chased by hand

    What it looks like

    A package is paid in three parts: booking, 45 days before, and 15 days before. The second instalment is two weeks late. The agent is shy of asking, and the balance is still open the day the suppliers need to be paid.

    What it costs you

    Money tied up in your own pocket while you pay suppliers on time, and in the worst case a traveller who departs with a balance outstanding.

    How Verity fixes it

    Each trip has a payment schedule against the traveller. Verity lists balances due this week and past due, with the trip and the agent, and creates a reminder task for the owner of the file.

    See the screen
  10. 10Money

    Commission and incentives the supplier owes are never claimed

    What it looks like

    A hotel chain owes a commission on a stay, an insurer owes a payout, and an airline has a volume incentive. Nobody tracks which have been paid. A year later the claim window has closed.

    What it costs you

    Example arithmetic: ₹1,500 in unclaimed commission on each of 30 trips a month is about ₹5.4 lakh a year, income already earned and never collected.

    How Verity fixes it

    Each component records the commission expected and its status. The money screen lists commission due per supplier by age, so claims go in while the supplier still accepts them.

    See the screen
  11. 11Money

    The agency becomes the bank for refunds

    What it looks like

    A flight is cancelled by the airline. The client expects money back now, the airline takes weeks to pay, and the agent has already paid the airline in full. The agency lends the client the money in the meantime.

    What it costs you

    Cash locked up for weeks, multiplied across every cancellation in a bad month. Trade bodies have described agents as acting as financiers in earlier refund disputes.

    How Verity fixes it

    Refunds owed by suppliers are recorded against the trip and the booking, with the date claimed and the age. Verity lists what each supplier owes the agency, so follow-up is a short list rather than a memory.

    See the screen
  12. 12Staff

    When an agent leaves or goes on leave, her trips stall

    What it looks like

    Your best agent resigns on the 20th. Eleven live trips sit in her inbox and phone, three of them leaving next week. The clients ask for her by name.

    What it costs you

    Rushed handovers, mistakes on departing trips, and clients who follow the agent to her next employer.

    How Verity fixes it

    Trips and clients belong to the agency’s system, not to an individual inbox. Reassigning a trip moves the file, deadlines and open tasks to the new owner in one step, and the handover list is ready the day someone resigns.

    See the screen
  13. 13Owner

    You cannot see what is leaving this week and what is at risk

    What it looks like

    It is Wednesday. You want to know which trips depart in the next ten days, which have a payment open, a visa pending or a deadline due. The answer takes an hour of asking four people.

    What it costs you

    Problems are found at the airport, not at the desk. The owner spends the week reacting.

    How Verity fixes it

    The Today screen lists trips departing soon with open items against each, supplier deadlines due, balances overdue and commission outstanding, so you spend time on exceptions rather than on collecting updates.

    See the screen
  14. 14Compliance

    Tax and records for each sale are rebuilt at year end

    What it looks like

    Overseas packages and ticket sales are taxed differently, and some need tax collected at source. The accountant asks for a split of package value, agent fee and commission for the year. The team rebuilds it from invoices.

    What it costs you

    Days of accountant time and a real risk of mistakes in what was collected from the client.

    How Verity fixes it

    Each sale is stored with its parts: package, ticket, service fee, commission and the traveller’s PAN where relevant. The accountant gets the split by month without anyone rebuilding it. Verity does not file anything.

    See the screen

The numbers behind it

The numbers that make these problems worth fixing.

From published sources, with the source named under each figure. Your own numbers will differ, and showing you yours is the first thing Verity does.

  • ~30 million

    Indians travelled abroad in 2024, up about 10 percent from 27.3 million in 2023. Every one of those trips is a set of bookings someone has to keep straight.

    FactoData, citing the Ministry of Tourism, 2025

  • 21 working days

    proposed outer limit for refunds on tickets bought through agents or portals, with the airline responsible. This was a draft rule reported in November 2025.

    Business Today on the DGCA draft, 2025

  • 48 hours

    proposed free look-in window after booking an air ticket, with changes or cancellation at no extra charge beyond fare difference. Draft rule, with exceptions for flights soon after booking.

    Business Today on the DGCA draft, 2025

  • 5% or 18%

    GST on tour operator services: 5 percent if the operator does not claim input tax credit, 18 percent if it does. Air ticket agents charge 18 percent on their fee or commission.

    Razorpay, GST on tours and travels, 2025

The outbound travel figure is a secondary report that cites the Ministry of Tourism. The refund and look-in rules were draft proposals when reported and later revised, so check the final DGCA text. The GST figure comes from a payments company’s guide, not a government notification. They show the scale of the problem, not what your agency will see.

What you will actually see

The screens you would use every day.

Six views, each built for one job. Names, columns and terms are set up in your agency’s own language.

Screen 1 of 6

The owner’s morning view

Departures, supplier deadlines, client dues and commission outstanding on one screen, with the items that need a decision listed below. This replaces the morning round of asking each agent for updates.

Fixes

  • 12 When an agent leaves or goes on leave, her trips stall
  • 13 You cannot see what is leaving this week and what is at risk

Verity / Agency / Today

Head office, Pune

Departing in 10 days

9

3 have open items

Supplier deadlines

14

due this week

Client balances due

₹6.8 lakh

₹2.1 lakh overdue

Commission to claim

₹94,000

22 bookings

Open trips by agent

  • Kavita17 trips
  • Sameer12 trips
  • Neelam9 trips
  • Imran5 trips

Rao family, Europe, leaves in 8 days. Two visa files incomplete and second instalment overdue.

Open trip
  • Bali group hold, 6 seatsTicketing time limit 6 pm today, owner KavitaTicket
  • Kavita’s trips during leave4 trips reassigned to SameerAssign

Screen 2 of 6

Every enquiry, every quote, every follow-up

Enquiries move from new to quoted to confirmed. Quotes that have gone quiet or whose rates have expired are flagged, and the follow-up is a task on the agent’s screen with the outcome recorded.

Fixes

  • 01 Enquiries are quoted once and never followed up
  • 02 The quote goes stale because supplier rates move

Verity / Enquiries

Quotes and follow-ups

New2

  • Menon, Dubai, 4 paxDec 20 to 27, budget ₹3.5 lakhQuote
  • Iyer, Kerala honeymoonNov, 5 nightsQuote

Quoted2

  • Shah, Bali, 6 paxQuoted 4 Oct, rates valid to 12 OctRe-price
  • Kulkarni, Japan, 2 paxQuiet for 9 days, owner NeelamCall

Confirmed1

  • Rao, Europe, 5 paxDeposit receivedBooked

7 quotes are older than their rate validity. 4 have gone quiet for over a week.

Assign all

Screen 3 of 6

One file for the whole trip

Every flight, hotel, rail pass and transfer with its supplier, confirmation, cost, sale price and deadline. Whoever covers for the agent opens the same page and can answer the client.

Fixes

  • 05 One trip lives in six places
  • 06 Clients change dates and cancellation charges get worked out on a napkin

Verity / Trip file

Rao family, Europe

Rao family, Europe, 5 travellers

Departs 23 Oct, returns 3 Nov. Owner: Kavita

Sale price
₹9.6 lakh
Cost booked
₹8.1 lakh
Received
₹5.8 lakh
Balance
₹3.8 lakh due 15 Oct
Visas
3 of 5 ready
Insurance
Not issued
  1. TodayParis hotel balance due, owner Kavita
  2. 18 OctLast free cancellation, Rome hotel
  3. 12 OctFlights ticketed
  4. NoteMrs Rao needs a ground floor room. Child under 12 on seat 2.

Screen 4 of 6

Everything that falls due, in time order

Fare holds, deposits, balance payments and last free cancellation dates from every trip, sorted by time left and assigned to a named person. The agency stops depending on calendar entries.

Fixes

  • 03 Fare holds and ticketing deadlines lapse
  • 04 Hotel deposits and cancellation dates are missed

Verity / Supplier deadlines

All trips, next 7 days

DueTripSupplierItemStatus
Today 6 pmShah, BaliAirlineTicket 6 held seatsDue
TodayRao, EuropeParis hotelBalance ₹1.1 lakhUnpaid
TomorrowIyer, KeralaResort30% depositPending
18 OctRao, EuropeRome hotelFree cancel endsDecide
20 OctMenon, DubaiDMCQuote validity endsOpen

3 deadlines have no backup owner and the main owner is on leave next week.

Add backup

Screen 5 of 6

Documents ticked off per traveller, per destination

A checklist for each traveller based on the destination’s requirements, with passport expiry flagged. A file with a missing item is caught before it goes to the visa centre.

Fixes

  • 07 Visa files go in with a page missing or a passport about to expire
  • 08 Traveller details are typed again for every supplier

Verity / Traveller documents

Visa and passport checks

  • Passport copy, Rao SureshValid to 2031
  • Passport copy, Rao MeenaValid to 14 Mar, under six months after return
  • Bank statement, last three monthsDated 6 Jul, needs a fresh one
  • Consent letter, minor travellerReceived 9 Oct
  • Travel insurance policyNot yet issued

2 travellers have passports that expire within six months of return.

Notify clients

Screen 6 of 6

Client balances, supplier payments, commission and refunds owed

What clients still owe, what you owe suppliers, what suppliers owe you in commission and refunds, side by side per trip. The accountant gets the split without rebuilding it.

Fixes

  • 09 Client instalments are chased by hand
  • 10 Commission and incentives the supplier owes are never claimed
  • 11 The agency becomes the bank for refunds
  • 14 Tax and records for each sale are rebuilt at year end

Verity / Money

Dues in and out

TripClient owesDueSupplier owes youStatus
Rao, Europe₹3.8 lakh15 Oct₹42,000 commissionOverdue
Shah, Bali₹1.6 lakh20 Oct₹18,500 commissionDue soon
Gupta, Singapore₹0Paid₹26,000 airline refundClaimed 29 Sep
Iyer, Kerala₹55,00022 Oct₹7,400 commissionUpcoming

Commission outstanding by supplier

  • Hotel chain A₹34,000
  • Insurer₹22,500
  • Airline incentive₹16,800
  • DMC Dubai₹8,700

Illustrative screens with sample data. Layouts, fields, names and terms are set up around how your travel agency works.

An ordinary day

The same Wednesday, before and after.

What changes is not the selling. It is that the trip leaves a record, and the record does the chasing.

WhenTodayWith Verity
9:30 TodayYou ask four agents which trips are leaving this week and what is still open. It takes an hour. With VerityYou open the Today screen. Nine trips depart in ten days and three have open items, each with a name.
11:00 TodayA client calls about her hotel voucher. The agent is on another call, so the colleague promises to call back. With VerityThe colleague opens the trip file, reads the voucher and confirmation number, and answers on the call.
1:00 TodayA group fare hold is due at 6 pm and the owner is in a meeting. It is remembered at 5:50. With VerityThe hold appears at the top of the deadlines list from morning, with a backup owner, and is ticketed at lunch.
3:30 TodayA client wants to cancel. The agent checks four emails and guesses the charges. With VerityThe trip file shows each supplier’s charge today. The agent quotes a figure and records the decision.
5:30 TodayYou wonder which clients still owe money before departure. You ask the accounts person to check. With VerityThe money screen lists balances due this week and overdue, and each already has a reminder task.
Month end TodayCommission claims are chased from memory and the accountant rebuilds sales by type from invoices. With VerityUnclaimed commission is a list by supplier and age, and the accountant gets the monthly split ready made.

How we work with you

We set it up with you, in four weeks.

You do not get a login and a manual. We learn how your agency actually sells and fulfils a trip, build Verity around it, move your live trips in, then stay on to make sure it keeps working.

  1. Week 1

    Discovery and mapping

    What we do
    Sit with you and your senior agent for a day. Follow one live trip from enquiry to return, and note every supplier, deadline, document and payment on the way.
    What we need from you
    Two to three hours of your time and a senior agent’s. Two or three live trip files, however messy, and the supplier list you work with.
    What you have at the end
    A written map of how a trip moves through your agency, the trip types you sell, the deadlines that matter for each, and the problems we will fix first.

  2. Weeks 2 to 3

    Configuration

    What we do
    Set up your trip types, component types, supplier terms, document checklists per destination, payment schedules, service fees and the roles of your agents and accounts person.
    What we need from you
    Check the setup with your senior agent. Tell us where a deadline rule or checklist is wrong for a destination you sell.
    What you have at the end
    A working Verity with your trip types, suppliers and checklists in your own words, ready for live trips.

  3. Weeks 3 to 4

    Migration and training

    What we do
    Bring in your current trips, client list, supplier contacts and open balances from the sheets and mailboxes you use. Train agents on a real trip each, not in a classroom.
    What we need from you
    Your client list, live trips and the dues sheet, in whatever form they exist. One hour with each agent and the accounts person.
    What you have at the end
    Your live trips, deadlines and dues inside Verity, and a team that has built a file on a real booking.

  4. After go-live

    Operations partnership

    What we do
    Stay on through your first peak season. Review which deadlines and checklists are catching things, tune the lists, and handle changes as your destinations change.
    What we need from you
    A short monthly review of open dues, commission claims and what was caught.
    What you have at the end
    A system that keeps matching how the agency sells, with someone responsible for it.

Bring these on day one

  • Your live and upcoming trips, in any form
  • Your supplier list with payment and cancellation terms where you have them
  • Your client list and past traveller records
  • Your service fee and markup rules, as you apply them today
  • Your visa and document checklists for your top destinations

Your time

About 8 to 10 hours of your own time across the four weeks, mostly in week 1. A senior agent and your accounts person need a few more.

After go-live

Nobody is hired to run Verity. Agents add a component to the file as they book it, and the deadlines, dues and lists come from those entries.

Verity AI

Ask your agency a question. Get an answer, not a report to build.

Verity AI reads your own trip, client, supplier and money records. Ask in plain language, then turn the answer into tasks for the right people.

  • Your records only Answers come from your own travel agencies data, not from generic knowledge.
  • Right person, right view It only shows what the person asking is allowed to see.
  • Turns into action An answer can become a task assigned to a named person.

Verity / Ask

What supplier deadlines fall due in the next three days?

6 deadlines across 5 trips. Two are today: the Bali seat hold at 6 pm and the Paris hotel balance.

  • Today2
  • Tomorrow3
  • In two days1

Create tasks for each owner

Verity / Ask

Which clients have a balance due before they travel?

8 trips depart within 21 days with ₹6.8 lakh still unpaid. The Rao family is the largest at ₹3.8 lakh.

  • Rao, Europe₹3.8 lakh
  • Shah, Bali₹1.6 lakh
  • Iyer, Kerala₹55,000
  • Others₹85,000

Remind the file owners

Verity / Ask

How much commission have we not yet claimed?

₹94,000 across 22 bookings. The oldest is from March, from a hotel chain.

  • Hotel chain A₹34,000
  • Insurer₹22,500
  • Airline incentive₹16,800
  • DMC Dubai₹8,700

Sample questions and answers with illustrative figures.

Without chasing

The follow-ups nobody has time to make.

Set once, then they run from your records. Staff still send the messages and make the calls. Verity makes sure the right person knows to.

When

A quote has not been answered in five days

  • Quote moves to the follow-up list
  • Task to the agent who sent it
  • Outcome recorded: booked, dropped or revised

When

A booking is added to a trip

  • Deposit, balance and free cancellation dates become tasks
  • Owner and backup owner are named
  • Cancellation terms stored on the component

When

A traveller’s passport expires within six months of return

  • Flag on the trip and the traveller
  • Task to the agent to inform the client
  • Cleared when a new passport is recorded

When

A client instalment is due in a week

  • Added to the dues list
  • Reminder task to the file owner
  • Marked paid when the receipt is recorded

When

A trip is 10 days from departure with open items

  • Appears in the owner’s Today list
  • Open visa, payment and insurance items listed
  • Reviewed at the weekly departures meeting

When

A trip is completed

  • Commission and refunds owed are listed per supplier
  • Task to claim what is outstanding
  • Traveller added to the repeat-trip follow-up list

Rules and paperwork

The rules a travel agency has to keep up with.

Verity does not give legal or tax advice and does not file anything for you. It keeps the records these rules depend on in order, so your accountant is not rebuilding them from a pile of invoices.

  • GST on tour and ticket services

    What is expected

    Tour operator services are generally taxed at 5 percent without input tax credit, or 18 percent if the operator chooses to claim it. Air ticket agents generally charge 18 percent on their fee or commission. Rates and options change, so check the current notifications.

    How Verity helps

    Each sale is stored with its package, ticket, fee and commission parts, so the split your accountant needs is already clean at month end.

    Razorpay, GST on tours and travels

  • Tax collected at source on overseas tour packages

    What is expected

    Sellers of overseas tour packages generally have to collect tax at source from the buyer. The rate and the threshold changed in the 2025 Budget, and the rules were renumbered in the new Income-tax Act, so confirm the current position with your accountant.

    How Verity helps

    Overseas packages are flagged on the sale with the traveller’s PAN, and the amount collected sits on the same record as the package value.

  • Airline refund rules

    What is expected

    The aviation regulator proposed in November 2025 that refunds on tickets bought through agents be completed within 21 working days, with the airline responsible, plus a 48 hour free look-in. The final text may differ, so check the current rule.

    How Verity helps

    Each ticket refund is recorded with the date it was claimed, so you can see which are inside the limit and which need a follow-up.

    Business Today on the DGCA draft

  • Passport and visa requirements

    What is expected

    Many countries expect a passport to be valid for several months after the date of return, and each embassy sets its own document list. These change without notice.

    How Verity helps

    Document checklists are kept per destination and per traveller, and passport expiry is compared with the return date automatically.

Rules change and differ by destination. Confirm current requirements with your accountant, the airline or the embassy concerned.

Who sees what

Everyone sees the same trip, through their own window.

A new agent should not see every trip’s margin. Accounts should not edit an itinerary. Each role opens on what it needs.

  • Owner

    Which trips and dues need me today?

    Departures with open items, supplier deadlines, balances overdue, margin per trip, commission outstanding.

  • Senior agent

    What is leaving, and is everything in place?

    Her trips, the deadline list, document checklists, quotes gone quiet, and files of colleagues on leave.

  • Agent

    What is pending on my trips?

    Own enquiries, quotes, open tasks and each trip file she owns.

  • Visa and documents executive

    Which files are ready to submit?

    Traveller checklists, passport expiry flags and submission status.

  • Accounts

    What is owed in and out?

    Client instalments, supplier payables, commission and refunds owed, and the monthly sale split.

Straight answers

What changes, and what stays the same.

Keep using

  • The airline, hotel and visa portals your team books on today. We agree during setup how bookings reach the trip file.
  • Your accounting software, which your accountant keeps using.
  • WhatsApp and phone calls with travellers. Agents send the messages; Verity says who and when.
  • Your accountant, who still prepares your returns.

Verity does not

  • Sell tickets or tour packages to the public online.
  • Send itineraries or reminders to travellers on its own.
  • File your returns or run your payroll.
  • Give visa or legal advice.

We bring your live trips, client list and open balances across from the sheets, mailboxes and notebooks you use now, in stages, so the agency keeps selling while it happens.

  • Excel
  • Google Sheets
  • Legacy ERP
  • CRM
  • One operating environment

Questions

Questions travel agency owners ask.

Will my agents actually keep trip files up to date?

It only works if each booking is added to the file, so we set it up so adding a component takes seconds and sits where the agent already works. The agents get something back: deadlines they no longer have to remember, and a file a colleague can cover when they are away.

Does Verity book flights and hotels?

No. Your team keeps booking on the airline, hotel and visa portals. Verity records what was booked, its deadlines and its money, in one trip file.

Can it send itineraries and reminders to my travellers?

Not by itself. Verity creates the task and tells the right agent what to send and when. Your team sends the message and the outcome is recorded.

We are a small agency with three agents. Is this too much for us?

A three-agent agency has the same lapsing holds and missed deposits, with fewer people to catch them. We set up only what you need, and the four-week process is the same.

Can we handle groups and corporate travel too?

Yes. A group or a corporate booking is a trip with many travellers or many legs, each with its own deadlines and payments. Setup covers the trip types you actually sell.

Who can see my client and passport data?

Only the people you allow. Access is set by role, so agents, the documents executive and accounts each see what they need, and every change is recorded with who made it and when.

Will it work out cancellation charges?

It stores each supplier’s cancellation terms on the booking and shows what each would charge today, so the agent starts from the right numbers. The decision on what to charge the client stays with you.

Can I see several branches together?

Yes. Each branch is a location in one system. A client is the same person across branches, and trips, dues and commission can be compared side by side.

How long before I see results?

The supplier deadline list and the client dues list only need your live trips, so they are the first things we aim to have working. Commission recovery becomes reliable after a few weeks of recorded trips.

What does it cost?

It depends on the number of agents, branches and what you want set up. Message us and we will give you a clear number after a short conversation about how your agency runs.

Where the figures come from

Sources

  1. FactoData, citing the Ministry of Tourism, 2025
  2. Business Today on the DGCA draft
  3. Razorpay, GST on tours and travels

Last checked 15 October 2026. Published figures vary by region and method, so treat them as indicative, not as a promise of your results.

Start with the deadlines that slip through.

Tell us how your agency runs and we will show you the supplier deadlines, client dues and unclaimed commission it would find, using your own live trips.

Get your free demo Email us

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.