An auto parts store sells ten thousand part numbers. Most of the money is in the hundred that move and the garages that pay.

1. 01Parts

   The wrong part sold because fitment lived in someone’s head

   What it looks like

   A customer asks for a clutch plate for a particular model. The salesman picks one by memory. It is for the earlier year. The customer finds out at the garage and brings it back, or the garage fits it and it does not seat.

   What it costs you

   Example arithmetic: ten wrong-part returns a week at an average ₹900 is ₹9,000 of stock to handle each week, plus a mechanic who stops coming.

   How Verity fixes it

   Each part has its part number, brand, cross-references and the vehicles, models and years it fits. Staff search by vehicle or by number and see the right part, the alternatives and the quantity on hand before it is billed.

   See the screen
2. 02Parts

   Long tail of part numbers that rarely sell

   What it looks like

   A bearing for a discontinued model, a trim clip for a car sold years ago, a brand of filter nobody asks for. They are on the shelf because one customer asked once. Nobody has counted what they cost.

   What it costs you

   Stock that does not move holds cash and space, and in a business with thousands of part numbers, the tail quietly grows.

   How Verity fixes it

   Verity lists parts by days since the last sale and value held, by brand and vehicle. Slow movers show with a suggested action, such as a return to the supplier where terms allow, a bundle, a markdown or no reorder, and each has an owner.

   See the screen
3. 03Parts

   Fast movers that run out at the wrong time

   What it looks like

   Oil filters, brake pads, air filters and spark plugs for common vehicles sell daily. The supplier delivers on two days a week. A mechanic comes in on Friday for brake pads and they ran out on Wednesday.

   What it costs you

   The mechanic buys the whole job elsewhere, and a mechanic who changes shops takes his garage’s monthly spend with him.

   How Verity fixes it

   Fast movers have a reorder point based on real sale, not a guess. Verity checks stock against the days until the next delivery and flags a part that will run out before it, with the order drafted.

   See the screen
4. 04Parts

   Batteries, tyres and lubricants that age on the shelf

   What it looks like

   A battery bought six months ago has been sitting while new ones arrive and are placed in front. Tyres carry a date code that few notice. A customer is sold an old battery and finds it weak in a month.

   What it costs you

   Old stock sold as new produces complaints and claims, and old stock never sold is a loss.

   How Verity fixes it

   Each delivery records the manufacturing date or batch where the product has one. Verity lists stock by age, flags the oldest and prompts the counter to sell oldest first.

   See the screen
5. 05Returns

   Wrong-part returns and the slips that pile up

   What it looks like

   A mechanic brings back a part that did not fit. The salesman says he will fix the bill later. The part goes back on the shelf with the wrong bin number, and the credit is not given until the month end.

   What it costs you

   Stock that does not match the shelf, credit notes forgotten, and arguments with garages at the month end.

   How Verity fixes it

   Returns are logged with a reason in two taps, linked to the original bill. Stock goes back to the right bin, the garage’s account is credited, and Verity totals returns by reason and by salesperson so a pattern in wrong fitment shows.

   See the screen
6. 06Returns

   Warranty claims and battery exchanges lost between customer and brand

   What it looks like

   A battery fails in month five. A shock absorber leaks. A customer brings the invoice or says it is lost. You promise to talk to the brand. The old battery goes in a corner and nobody tracks the exchange.

   What it costs you

   A claim that is not filed in time is a direct loss. Unrecorded old units cost you the credit the brand would have given.

   How Verity fixes it

   Each claim is a record linked to the sale, with the brand, the date, the photos and the status. Verity shows claims awaiting the brand’s reply, flags those near their window and tracks old batteries and parts returned for exchange.

   See the screen
7. 07Garages

   Garage credit that nobody can total

   What it looks like

   A garage takes parts every day and pays at the month end, or when its own customers pay. The ledger shows one balance, the bills another, and the salesman who deals with him remembers a third.

   What it costs you

   Example arithmetic: ₹6 lakh of garage credit outstanding 45 days on average ties up cash while you pay suppliers on a shorter cycle.

   How Verity fixes it

   Each garage is an account with a credit limit, bills, payments and balance by age. Verity shows who owes what and for how long, holds a bill above the limit for approval, and gives a task to chase on the schedule you set.

   See the screen
8. 08Orders

   Mechanics who phone in orders and are put on hold

   What it looks like

   A mechanic phones for a set of brake pads for three different vehicles, and a gasket. The phone rings in the middle of a rush and goes unanswered, or a salesman writes the order on a slip that gets lost.

   What it costs you

   A missed call from a mechanic is a sale to the nearest competitor, and orders written on slips go wrong.

   How Verity fixes it

   Each phone order is a record with the garage, the vehicles, the parts, the price and the status. The counter sees what is waiting to be packed, what is packed and what has gone, and a missed order is a task, not a lost slip.

   See the screen
9. 09Orders

   Delivery runs to garages with no list

   What it looks like

   A boy on a bike takes parts to six garages in the morning. The list is on a slip. A garage says a part was missing and the boy says it was there. A delivery that should have been the first stop was the last.

   What it costs you

   Late or wrong deliveries cost a garage a half day of a vehicle on a lift. They go to a shop that delivers on time.

   How Verity fixes it

   Each delivery is an order with the garage, the parts, the window, the person carrying it and the status. The garage’s confirmation is recorded, and the counter sees what has gone out and what is late.

   See the screen
10. 10Suppliers

    Fake parts and parts without a trail

    What it looks like

    A part arrives from an unfamiliar supplier at a price too good to be true. The packaging looks right. A customer later returns it as it failed in a week. Counterfeits are most reported in fast-moving items like filters, bearings and lubricants.

    What it costs you

    Spurious parts were reported in 2012 at 36 percent of the Indian aftermarket in one industry estimate, and a trade body later said the share had fallen sharply while the trade moved to unorganised sellers. A bad part sold under your name costs a customer and sometimes a garage.

    How Verity fixes it

    Each part records its supplier, batch and date received, so a failed part can be traced to where it came from. Verity shows returns and complaints by supplier and brand, and flags a supplier with repeated failures.

    See the screen
11. 11Suppliers

    Supplier prices, schemes and the GST change

    What it looks like

    A brand revises its list price. A distributor offers a scheme if you buy a target. From 22 September 2025, GST on all auto parts became a uniform 18 percent, and parts that were at 28 percent now sit lower, with old and new stock together on the shelf.

    What it costs you

    Selling below the new cost without noticing, missing a scheme you qualified for, and confusion about the price and tax on old stock. Each is small and all of them add up.

    How Verity fixes it

    Every purchase records the rate and the tax category. Verity shows price changes by supplier and part, flags where your selling price is now below your margin, and tracks schemes as records with dates, targets and progress.

    See the screen
12. 12Suppliers

    Short and damaged deliveries from distributors

    What it looks like

    A carton of brake pads arrives with six sets less than the challan. A shock absorber is dented. The person who signs the challan is serving a mechanic.

    What it costs you

    You pay for goods that did not arrive or arrived damaged, and the claim goes in late or not at all.

    How Verity fixes it

    Deliveries are received against the order by part number and quantity, with a note on condition. Verity compares order, receipt and invoice and flags a mismatch before payment, and tracks the credit note until it arrives.

    See the screen
13. 13Money

    Margin that varies by brand and nobody has calculated

    What it looks like

    A branded part earns a modest margin. An unbranded alternative earns much more, and the customer asks for the cheaper one. Discounts to garages differ by salesman. The owner cannot say which brands pay.

    What it costs you

    Selling the wrong mix means working hard for thin margin, and unrecorded discounts hide how much is given away.

    How Verity fixes it

    Every part carries its purchase cost, so margin is known per part, brand and garage. Discounts above a limit need a one-tap approval with a reason, and Verity totals margin and discounts by brand, garage and salesperson.

    See the screen
14. 14Money

    Day-end takings do not tie to the bills

    What it looks like

    At closing, cash, card, UPI and credit sales are counted against the billing report and are off by a few hundred rupees. A cash sale was not billed, a credit payment was taken without a receipt or a return was refunded at the counter.

    What it costs you

    Small daily gaps compound, and the owner stops trusting the numbers on the screen.

    How Verity fixes it

    The day’s sales and payments by mode are compared with what was collected. A mismatch is flagged with the shift and amount, and the person closing records the reason.

    See the screen
15. 15Owner

    A godown, a second counter and the head salesman who knows everything

    What it looks like

    Parts are split between the counter, a godown and a second outlet. One senior salesman knows where everything is and what fits what. If he is away or leaves, the shop slows down.

    What it costs you

    The business cannot grow past what one person can hold in their head, and stock sits idle in one place while another runs out.

    How Verity fixes it

    Each morning Verity shows a short list of what needs a decision, each with an owner. Counters and godowns are locations in one system with stock, sales and balances side by side, and fitment and bin locations are on the record, not in one head.

    See the screen

Illustrative screens with sample data. Layouts, fields, names and terms are set up around how your auto parts store works.

1. Week 1

   Discovery and mapping

   What we do

   Spend a morning rush and a godown visit with you. Watch how a part is found, billed and delivered, how stock arrives and returns are handled, how garages order and pay, and note which leaks matter most.

   What we need from you

   Two to three hours of yours and your head salesman’s. Access to your billing reports, the garage ledger and a month of supplier invoices.

   What you have at the end

   A written map of your store: the part groups and brands, the bins and godown, your suppliers, your garages with their terms and the first leaks we will close.

2. Weeks 2 to 3

   Configuration

   What we do

   Set up your parts by number, brand and group with fitment, bins, tax categories, reorder points, suppliers with batch tracking, garage accounts with limits, delivery steps, return reasons and approval limits, and build the six screens around your own terms.

   What we need from you

   Check the setup with your head salesman. Tell us where a fitment, a brand or a rule is wrong.

   What you have at the end

   A working Verity with your real parts, garages, suppliers and staff, ready for your data.

3. Weeks 3 to 4

   Migration and training

   What we do

   Bring in your part list, stock by bin, garage balances by bill, supplier balances, open returns and claims from the ledgers and sheets you use. Train the counter, godown and delivery teams at their stations during a real shift.

   What we need from you

   Your part list in whatever form it exists, the garage ledger and an opening stock count. One hour with each role.

   What you have at the end

   Your parts, garages and suppliers inside Verity, and a team that has used it through a busy morning.

4. After go-live

   Operations partnership

   What we do

   Stay on after launch. Review the first weeks with you, tune the reorder points, credit rules and return reasons, and handle changes when you add a brand, a godown or a second counter.

   What we need from you

   A short monthly review of what the numbers say.

   What you have at the end

   A system that keeps matching how the store runs, with someone responsible for it.

• Owner

  Which brands pay and who owes us?

  Margin by brand and garage, garage balances by age, supplier dues, slow part numbers and every counter and godown side by side.

• Store manager

  What needs sorting this week?

  Parts short for the week, deliveries to check, approvals waiting, returns open and claims near their window.

• Counter salesperson

  What fits this vehicle and can this garage buy on credit?

  Part search by vehicle or number with alternatives and bin, the garage’s limit and balance, and the order tasks assigned to them.

• Godown keeper and delivery

  What goes out and what came in?

  Orders to pack, delivery runs with stops, goods to receive against orders, returns to shelve and batches to log.

• Accountant

  What was bought, sold and owed?

  Sales by payment mode and tax category, supplier invoices matched to deliveries, garage balances and credit notes.