Verity for laundry services

A shirt goes missing, a delivery slips a day, and the customer never comes back.

A laundry earns from garments returned right and on time, and from customers who bring the next bag. Both leak, because the order is a paper slip, the stages are in the presser’s head and the hotel linen count is argued by phone. Verity puts every garment, every stage, every customer and every rupee in one place that tells you what to do today.

Verity in one line

One system that knows every order, every garment and where it is in the plant, every bag of linen and every rupee owed, and tells you what needs your attention before the customer calls.

See your laundry in Verity See the 15 problems we solve

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.

No new staff needed. The record starts when the bag is received at the counter.

Verity / Laundry / Today

Plant and 3 counters

Live

Orders in plant

186

14 due today

Plant load

87%

of today’s capacity

Late orders

9

will miss due time

Unclaimed bags

38

11 over two weeks

Plant load by day, this week

  • Monday62%
  • Wednesday87%
  • Friday104%
  • Saturday96%

Friday is booked beyond capacity. Quote Saturday for new orders from tomorrow.

Set limit
  • Boiler service due in 9 daysLast service 11 months agoSchedule
  • Cash and UPI differ by ₹5002 orders unmatched at closingReview

Illustrative screen with sample figures. Yours is set up with your own orders, stages, customers and dues.

How it runs today

The cloth is handled with care. The records are handled by hand.

The craft is visible: a suit comes back crisp, a saree is spotted and pressed, a hotel’s towels are folded in stacks. What is not visible is everything around it. Which orders are late, which garments were checked in with a stain already there, which customer has not come in since Diwali, and how many sheets the hotel actually sent against what it says it sent.

That information exists in pieces. A carbon-copy slip book, a shelf of bags, a delivery rider’s phone, an Excel sheet for corporate accounts, a register of solvent bought, and a lot of memory. The owner is often at the counter as well, so the system that joins the pieces is you, between customers.

The result is not a single disaster. It is a steady leak: a garment replaced because there was no proof, a bag collected three weeks late, a monthly account that nobody chased, a boiler fuel bill that rises with no matching rise in kilos washed.

What most laundry services run on

  • Carbon-copy order slips
  • WhatsApp groups with riders
  • Excel sheet for hotel and PG accounts
  • Stock register for detergent and solvent
  • The presser’s memory

Each of these works for its own job. None of them talk to each other, which is the problem.

15 problems, one by one

Where a laundry actually loses money.

These are the situations laundry and dry cleaning owners describe again and again, whether they run a neighbourhood shop with pickup, a self-service laundromat, or a plant that serves hotels, hospitals and hostels. For each one: what it looks like on a normal day, what it costs, and what Verity does about it.

  1. 01Garments

    Garments go missing or get mixed up

    What it looks like

    A customer comes for two shirts and a jacket. The jacket is not on the shelf. It was bagged with another order and delivered to the wrong flat. The slip says "1 jacket" and nothing else.

    What it costs you

    Example arithmetic: a jacket claim of ₹6,000 once a month is ₹72,000 a year, plus the customer you lose.

    How Verity fixes it

    Each order lists every garment as a line with its tag number. Pieces are scanned or ticked at each stage, so a missing item shows up as the stage where it was last seen, not as a surprise at the counter.

    See the screen
  2. 02Garments

    Damage claims you cannot answer

    What it looks like

    A silk saree comes back with a stain at the border. The customer says it was clean. Your spotter says it was already marked. There is a note on the slip that says only "silk, handle with care".

    What it costs you

    A compensation of the saree’s value, or a long argument that costs goodwill. Even a few cases a year are worth more than a month’s profit on an ordinary shop.

    How Verity fixes it

    At intake, the condition of each piece is noted on the order line with a photo for anything delicate or stained. The customer’s acknowledgement is recorded, so a complaint is a comparison of two photos, not an argument.

    See the screen
  3. 03Turnaround

    Promised dates slip, and the customer finds out at the counter

    What it looks like

    Ready by Thursday, the slip says. On Thursday it is still at the ironing table because two pressers were absent. The customer comes and leaves empty-handed.

    What it costs you

    A wasted trip, a promise broken, and the sense that the shop cannot be relied on. These customers move to the next one on the road.

    How Verity fixes it

    Each order has a due time and Verity shows the orders that will miss it, based on the stage and the staff on shift. The counter calls the customer before they come, and the new time is recorded.

    See the screen
  4. 04Turnaround

    Nobody knows where an order is in the plant

    What it looks like

    A customer asks about her curtains. They could be at the washing machine, in the dryer, on the rack or at the supplier for repair. Staff look at each place.

    What it costs you

    Time spent searching, customers told "it will be ready soon", and no way to see which stage holds orders longest.

    How Verity fixes it

    Every order moves through stages on a simple board: received, wash, dry, press, pack, ready, out for delivery. Anyone can see where it is, and the stage that holds orders longest shows as a number.

    See the screen
  5. 05Customers

    Ready orders sit on the shelf for weeks

    What it looks like

    The back shelf has forty bags that customers have not collected. Some are three weeks old. Nobody calls, because nobody has the list.

    What it costs you

    Shelf space, working capital tied up in money not yet collected, and the risk that clothes get unclaimed and disputed later.

    How Verity fixes it

    Ready orders are listed by age with the amount due. A call task goes to the counter after a set number of days, and the outcome is recorded: collecting, wants delivery or unreachable.

    See the screen
  6. 06Customers

    Regulars stop coming and nobody notices

    What it looks like

    A family that brought two bags every week stopped in August. No complaint was made. They found a pickup service that came to the door.

    What it costs you

    Example arithmetic: 150 regular households spending ₹900 a month is ₹16 lakh a year. Losing a fifth quietly is ₹3.2 lakh a year, and the line item never appears.

    How Verity fixes it

    Each order is recorded against the customer, so Verity learns their usual gap. When someone passes it, they appear on a list with their usual items and spend, and the counter gets a call task.

    See the screen
  7. 07Customers

    Monthly packages and prepaid balances are tracked on slips

    What it looks like

    A customer buys a ₹2,000 prepaid card. Each visit someone deducts from a paper ledger. After three months nobody agrees how much is left.

    What it costs you

    Disputed balances, unused value that the customer forgets, and money you owe in service but cannot count.

    How Verity fixes it

    Each package or prepaid balance is a record with every deduction. Verity lists balances about to expire and the customers who have not used a package, so the value is used instead of lost or argued about.

    See the screen
  8. 08Pickup and delivery

    Riders run half-empty routes and miss time slots

    What it looks like

    Four riders go out at 5 pm. Two cover the same lane, and one customer waits two hours past the slot. A bag is dropped at the wrong gate and the rider is blamed.

    What it costs you

    Fuel, time and missed slots. Two-way pickup and delivery is widely described as the hardest and most expensive part of a laundry business.

    How Verity fixes it

    Pickups and deliveries are tasks grouped by area and slot, assigned to a rider, with a proof entry at hand-over. Missed slots and long routes show up by rider and by day.

    See the screen
  9. 09Business customers

    Hotel and hostel linen counts are argued, not recorded

    What it looks like

    A guest house sends 240 sheets on Monday and says it got back 220. You counted 232 at the plant. The invoice is held until someone signs off the count.

    What it costs you

    Example arithmetic: a disputed 20 sheets a week at ₹18 each is ₹360 a week, and the real cost is the payment delayed a month while the argument continues.

    How Verity fixes it

    Each pickup is counted by item type and signed at both ends. The return is counted against it. A shortage appears as a line with the pickup, the count at the plant and the count at delivery, so the argument has a record.

    See the screen
  10. 10Money

    Business accounts pay late and nobody chases

    What it looks like

    A hotel, two PG hostels and a clinic send linen on monthly credit. Invoices go out on the 5th. Payments arrive from the 40th to the 70th day. The chase depends on who remembers.

    What it costs you

    Example arithmetic: ₹4 lakh a month of credit billing held back by 30 extra days is ₹4 lakh of working capital that you borrow elsewhere.

    How Verity fixes it

    Each account is a record with its weekly pickups, monthly invoice and due date. Verity lists overdue accounts by days late and assigns a payment call with the last conversation noted.

    See the screen
  11. 11Stock

    Detergent, solvent and packing material are bought by guess

    What it looks like

    Detergent, fabric softener, dry-cleaning solvent, hangers and poly covers are ordered when someone sees an empty can. Last month solvent ran out on a Saturday, and a rush batch waited.

    What it costs you

    Rush purchases at higher prices and orders held up. When the solvent is used faster than the garments explain, the stock is leaving some other way.

    How Verity fixes it

    Consumables have a usage rate per kilo or per piece. Verity compares what was used with what was processed, shows overuse by shift and flags items below their reorder level before a busy weekend.

    See the screen
  12. 12Machines

    Machines and the boiler break down at the worst time

    What it looks like

    The tumble dryer fails the week before a wedding season. The presser’s steam iron leaks. The boiler service is "due soon" on a calendar nobody looks at.

    What it costs you

    A plant running on half capacity in the busiest week, and repair bills that are larger than a planned service.

    How Verity fixes it

    Every washer, dryer, press and boiler is an asset record with its service date and history. Verity schedules the service ahead of the due date and shows which machines break most often.

    See the screen
  13. 13Staff

    Pressers and spotters are paid by piece, and counts are disputed

    What it looks like

    Pressers earn per piece. At month end the counts from the slips and the counts they remember differ. A skilled spotter who feels short-changed leaves for a competitor.

    What it costs you

    Hours spent reconciling counts, a settlement based on trust, and the cost of losing the one person who can remove a stain from silk.

    How Verity fixes it

    Each stage records who handled which pieces, so the piece count per person is a record, not a memory. Verity builds the month sheet with attendance, advances and piece counts for each worker.

    See the screen
  14. 14Peaks

    Festival and wedding rush overloads the plant

    What it looks like

    Diwali week brings three times the normal volume. Orders are accepted until the shelves are full, deliveries slip and nobody can say when the last bag will be done.

    What it costs you

    A week of broken promises that costs the goodwill of regular customers for the next quarter.

    How Verity fixes it

    Verity shows the plant’s load against capacity by day. When the booked hours reach your limit, the counter is told to quote a later date, and extra shifts can be arranged ahead.

    See the screen
  15. 15Compliance

    Consents, boiler papers and cash tie-out are all loose ends

    What it looks like

    The pollution board consent, the boiler registration and the trade licence each renew on a different date. At closing, cash, UPI and the slip book are ₹500 apart and nobody knows why.

    What it costs you

    Notices for lapsed papers, and a daily gap that hides small leaks. Wastewater and boiler rules apply to larger plants and increasingly to small ones.

    How Verity fixes it

    Licences and consents are records with renewal dates and attached documents. Each delivered order has a value and payment mode, and Verity points to the order that does not tie at the day’s close.

    See the screen

The numbers behind it

The numbers that make these problems worth fixing.

From published sources, with the source named under each figure. Your own numbers will differ, and showing you yours is the first thing Verity does.

The sector figures are from 2016 press coverage and are old. The tax and boiler points come from a secondary guide, not the notification itself. They show the scale of the problem, not what your laundry will see. Confirm rates and dates with your accountant.

What you will actually see

The screens you would use every day.

Six views, each built for one job. Names, columns and terms are set up in your laundry’s own language.

Screen 1 of 6

The owner’s morning view

Orders in, orders late, plant load, unclaimed bags and dues on one screen, with the items that need a decision listed below. This replaces the morning walk around the plant.

Fixes

  • 14 Festival and wedding rush overloads the plant
  • 15 Consents, boiler papers and cash tie-out are all loose ends

Verity / Laundry / Today

Plant and 3 counters

Orders in plant

186

14 due today

Plant load

87%

of today’s capacity

Late orders

9

will miss due time

Unclaimed bags

38

11 over two weeks

Plant load by day, this week

  • Monday62%
  • Wednesday87%
  • Friday104%
  • Saturday96%

Friday is booked beyond capacity. Quote Saturday for new orders from tomorrow.

Set limit
  • Boiler service due in 9 daysLast service 11 months agoSchedule
  • Cash and UPI differ by ₹5002 orders unmatched at closingReview

Screen 2 of 6

Every garment listed, with its condition at intake

The customer, each piece with its tag, the condition noted at the counter, the service and the due time. A missing piece or a claim starts from a record, not from memory.

Fixes

  • 01 Garments go missing or get mixed up
  • 02 Damage claims you cannot answer

Verity / Order and garments

Record

Order LD-4821, Priya Menon

Pickup from flat 5B. Due Thursday 6 pm

Customer since
March 2023
Pieces
9 (tags 4821-1 to 4821-9)
Service
Dry clean 4, wash and press 5
Condition
Silk saree, mark at border
Amount
₹2,140
Stage
Pressing
  1. Tue 11:20Picked up by Raju, 9 pieces counted with customer
  2. Tue 2:10Received at plant, 2 photos for saree and wool jacket
  3. Wed 10:30Dry clean cycle done, spotter notes: border mark reduced
  4. NotePrefers hangers for shirts. Do not starch cotton kurtas.

Screen 3 of 6

Where every order is, and which ones will miss their time

Orders by stage, the staff on each stage, and the pickup and delivery slots by rider. A stage that holds orders too long and a slipping slot are flagged first.

Fixes

  • 03 Promised dates slip, and the customer finds out at the counter
  • 04 Nobody knows where an order is in the plant
  • 08 Riders run half-empty routes and miss time slots
  • 13 Pressers and spotters are paid by piece, and counts are disputed

Verity / Plant board

Stages and riders

Wash and dry2

  • LD-4830, 6 kg washDue 4 pmOn track
  • Hotel Sunrise, 120 sheetsDue ThursdayOn track

Pressing2

  • LD-4821, 9 piecesDue Thursday 6 pmOn track
  • LD-4797, 4 suitsDue today 1 pmAt risk

Ready and out2

  • LD-4802, 14 piecesSlot 5 to 7 pm, RajuOut
  • LD-4788, 5 piecesReady since MondayCall

9 orders will miss their due time. 2 pressers are absent today.

Call customers

Screen 4 of 6

The list that brings bags and customers back

Customers who passed their usual gap, ready orders that have not been collected and prepaid balances close to expiry. Each is a call task for the counter, and the outcome is recorded.

Fixes

  • 05 Ready orders sit on the shelf for weeks
  • 06 Regulars stop coming and nobody notices
  • 07 Monthly packages and prepaid balances are tracked on slips

Verity / Customers

Lapsed, unclaimed, balances

CustomerLast orderUsual gapSpend, 12 monthsStatus
Sunita Verma18 Aug1 week₹14,800Call today
Anand Rao2 Sep2 weeks₹9,200Call today
Fatima Khan27 Aug1 week₹11,600Message
Unclaimed orderReady sinceAmountDaysStatus
LD-4788, Deepak JoshiMon₹7603Call
LD-4602, Rekha Pillai22 Sep₹1,45023Call
LD-4590, Sam D’Souza20 Sep₹52025Unreachable

Screen 5 of 6

Linen counted at both ends, invoices tracked to payment

Each pickup is counted by item type and signed, and the return is checked against it. Monthly invoices show the stage and days late, and an overdue account has a call task.

Fixes

  • 09 Hotel and hostel linen counts are argued, not recorded
  • 10 Business accounts pay late and nobody chases

Verity / Business accounts

Hotels, hostels, clinics

AccountSentCounted at plantReturnedStatus
Hotel Sunrise, sheets240240240Matched
Green Nest PG, sheets1801761764 short at pickup
Care Clinic, scrubs6060582 short at return
AccountMonthInvoiceDaysStatus
Hotel SunriseSep₹1.84 lakh41Call
Green Nest PGSep₹62,00012Sent
Care ClinicAug₹28,50058Overdue

Screen 6 of 6

What the plant used, against what it processed

Detergent, solvent and packing against the kilos and pieces done, with a service date for every machine and the boiler. Usage comes from the orders recorded, so nobody dips a stick to guess.

Fixes

  • 11 Detergent, solvent and packing material are bought by guess
  • 12 Machines and the boiler break down at the worst time

Verity / Consumables and machines

Stock and service

ItemIn stockUsed / weekPer kg or pieceStatus
Detergent, 20 L46₹3.80 / kgReorder
Dry-clean solvent, 200 L11₹11 / pieceCheck
Poly covers800260₹1.20 / pieceOK
Hangers1,10090 lost₹0.60 / pieceCheck
  • Tumble dryer 2Serviced 10 months agoOverdue
  • Boiler registration and serviceRenews in 9 daysSoon

Illustrative screens with sample data. Layouts, fields, names and terms are set up around how your laundry works.

An ordinary day

The same Friday, before and after.

What changes is not the washing. It is that each bag leaves a record, and the record does the chasing.

WhenTodayWith Verity
8:30 TodayYou walk the plant to see what is pending. Two orders are already late. With VerityThe Today screen lists nine orders that will miss their time. The counter has already started calling.
11:00 TodayA customer says her saree came back with a stain. There is nothing on the slip. With VerityThe intake photo shows the border mark. The note and her acknowledgement settle it.
1:00 TodayA hotel says it sent 240 sheets. You counted 232. Both sides remember differently. With VerityThe signed pickup count and the plant count are on the record. The difference is clear.
4:00 TodayForty bags sit on the back shelf. Nobody knows who to call. With VerityThe unclaimed list is sorted by age with amounts. The counter calls the oldest first.
7:00 TodayRiders return and you cannot tell which slots were missed. With VerityEach slot is closed on the rider’s phone with the time. The two late ones are listed.
Month end TodayYou argue over pressers’ piece counts and chase three business accounts. With VerityThe counts come from the stage records, and overdue accounts already have a call task.

How we work with you

We set it up with you, in four weeks.

You do not get a login and a manual. We learn how your laundry actually runs on a busy Friday, build Verity around it, move your data in, then stay on so it keeps working.

  1. Week 1

    Discovery and mapping

    What we do
    Spend a day at your counter and plant. Follow a bag from the customer to the hanger, see how tags, stages, pickups and credit accounts work, and note where garments get lost.
    What we need from you
    Two to three hours of your time and your plant supervisor’s. A week of slips, your price list and your credit account sheet.
    What you have at the end
    A written map of your laundry: services and prices, stages, counters and riders, business accounts, and the first leaks to close.

  2. Weeks 2 to 3

    Configuration

    What we do
    Set up your services and rates, garment types, stages, due-time rules, rider slots, consumable standards, machine service dates and approval limits, and build the screens in your terms.
    What we need from you
    Check the setup with your supervisor. Tell us where a stage or a rate is wrong.
    What you have at the end
    A working Verity with your real services, stages and rules, ready for your data.

  3. Weeks 3 to 4

    Migration and training

    What we do
    Bring in customers, packages, business accounts, open orders and stock from your slips and sheets. Train counter staff, pressers and riders at their stations with real bags.
    What we need from you
    Your customer list, package balances and open invoices in any form. Half an hour with each role.
    What you have at the end
    Your customers and open orders inside Verity, and a team that has run real bags through it.

  4. After go-live

    Operations partnership

    What we do
    Stay on after launch. Review the first weeks with you, tune the late-order alerts and consumable standards, and handle changes when you add a counter, a service or a client.
    What we need from you
    A short monthly review of what the numbers say.
    What you have at the end
    A system that keeps pace with the laundry, with someone responsible for it.

Bring these on day one

  • Your price list by garment and service
  • A week of order slips or the order register
  • Your customer list, package balances and credit account sheet
  • Your last two months of detergent, solvent and packing bills
  • Machine, boiler and licence details with renewal dates

Your time

About 8 to 10 hours of your own time across the four weeks, mostly in week 1. Your plant supervisor needs a few more.

After go-live

Nobody is hired to run Verity. The order is recorded when the bag is received, and the reports come from those records.

Verity AI

Ask your laundry a question. Get an answer, not a report to build.

Verity AI reads your own order, customer, stage and stock records. Ask in plain language, then turn the answer into tasks for the right person.

  • Your records only Answers come from your own laundry services data, not from generic knowledge.
  • Right person, right view It only shows what the person asking is allowed to see.
  • Turns into action An answer can become a task assigned to a named person.

Verity / Ask

Which orders will miss their due time today?

Nine orders will miss. Four are waiting at pressing, where two pressers are absent. Two are for customers who usually collect in the evening.

  • Pressing4
  • Dry clean3
  • Packing2

Create call tasks for the counter

Verity / Ask

Which regular customers have not sent a bag in four weeks?

31 regulars are past their usual gap. 9 of them spent over ₹10,000 in the last year.

  • Counter 114
  • Counter 211
  • Counter 36

Verity / Ask

Is the dry-clean solvent being used faster than the garments explain?

Yes. This month it was used at ₹14 a piece, against ₹11 last month. The rise started on 12 October.

Check the machine and the shift roster

Sample questions and answers with illustrative figures.

Without chasing

The follow-ups nobody has time to make.

Set once, then they run from your records. Staff still make the calls and send the messages, Verity makes sure the right person knows to.

When

An order will miss its due time

  • Flagged on the plant board
  • Task to the counter to call the customer
  • New time recorded

When

A ready order is not collected in 5 days

  • Added to the unclaimed list
  • Call task to the counter
  • Outcome recorded: collecting, delivery or unreachable

When

A piece is not scanned at the next stage

  • Marked as missing at the last stage seen
  • Task to the supervisor to check
  • Found or claim opened, recorded

When

A regular passes their usual gap

  • Added to the win-back list with their usual items
  • Task to the counter
  • Outcome recorded

When

A business account invoice reaches 30 days

  • Appears on the owner’s list
  • Call task with the contact
  • Promise date recorded

When

A machine or the boiler reaches its service date

  • Service task created ahead of time
  • Plant load adjusted for the downtime
  • Service cost recorded on the machine

Rules and paperwork

The rules a laundry has to keep up with.

Verity does not give legal or tax advice and does not file anything for you. It keeps the records and dates these rules depend on in order, so you are not looking for papers when an inspector arrives.

  • Trade licence and pollution board consent

    What is expected

    A laundry generally needs a trade licence from the municipal body. A business guide says laundries with high water use need consent to establish and operate from the State Pollution Control Board. A mechanised laundry with an oil-fired boiler is described as Orange category in CPCB lists, while small manual laundries often fall outside. State lists vary.

    How Verity helps

    Each licence and consent is a record with renewal dates and attached documents, with a reminder task ahead of the date.

    Flexiloans, how to start a laundry business

  • Boiler registration

    What is expected

    A guide updated in July 2026 says the Boilers Act 2025 came into force on 1 May 2025 and that steam boilers above a small size, as used in steam-press and tunnel-finishing setups, must be registered before use. Check the details with the boiler authority in your state.

    How Verity helps

    Boiler registration, inspection and service dates are on the machine record, with tasks ahead of each date.

    CalcGuru, laundry business guide

  • GST on laundry services

    What is expected

    The same guide says laundry and dry cleaning stay at 18% with input credit, and that the 5% cut of September 2025 applied to beauty and wellness services only. Registration depends on your turnover and state. Confirm with your accountant.

    How Verity helps

    Service type and customer are recorded on every order, so your accountant has the split needed for returns. Verity does not file returns.

    CalcGuru, laundry business guide

  • Solvent handling and disposal

    What is expected

    Dry-cleaning solvents such as PERC are hazardous chemicals. Environmental groups have found residue in dry-cleaned garments and informal disposal in India. Check what your pollution board and your solvent supplier require for storage and disposal.

    How Verity helps

    Solvent bought, used and removed as waste is recorded with date and quantity, so you can show where it went.

    Toxics Link, study on PERC in dry cleaning

Rules change and differ by state. Confirm current requirements with your accountant or the relevant authority.

Who sees what

Everyone sees the same records, through their own window.

A rider should not see customer spend. The accountant should not edit stage records. Each role opens on what it needs.

  • Owner

    Is the plant earning what it should?

    Orders, plant load, late orders, claims, account dues and consumable cost per kilo or piece, for every counter.

  • Counter staff

    Who is collecting and who needs a call?

    Today’s collections, ready orders, unclaimed bags, customer notes and package balances.

  • Plant supervisor

    What is stuck, and who is absent?

    Plant board by stage, orders at risk, staff on shift, machine and boiler dates.

  • Rider

    Where do I go next?

    Pickup and delivery slots in order, addresses, counts to confirm and the proof entry.

  • Accountant

    What came in and what is owed?

    Collection by mode, business account invoices, supplier bills, and the tax split.

Straight answers

What changes, and what stays the same.

Keep using

  • Your billing machine or counter app. We agree how orders and payments reach Verity during setup.
  • Your tag printer or tagging method, whatever you use today.
  • WhatsApp for talking to customers and riders. Staff send the messages; Verity says who and when.
  • Your accountant, who still prepares your returns.

Verity does not

  • Take pickup requests or payments from customers online.
  • Send messages to customers on its own.
  • Run your counter billing or card payments.
  • File your returns or run your payroll.

We bring customers, packages, business accounts, open orders and stock across from your slips, sheets and apps, in stages, so the laundry keeps running while it happens.

  • Excel
  • Google Sheets
  • Legacy ERP
  • CRM
  • One operating environment

Questions

Questions laundry owners ask.

Will my counter staff and pressers actually use it?

It only works if the order and each stage are recorded, so we keep every step to a few seconds on a phone or a counter screen. We train at each station with real bags. Staff get something back: their own piece counts and attendance, visible and unarguable.

I only have one counter and no plant. Is it still useful?

Yes. The order, the garment lines, the due time, the unclaimed shelf and the regular customers list all apply to a single counter that sends work to a plant nearby.

Does Verity take pickup requests from customers?

No. If you take pickups by phone, an app or a form, that keeps working and we map it during setup. Verity records the pickup as a task and gives you the picture around it.

Can it handle tagging and scanning?

It records each garment against an order and a tag number. We agree how tags are printed and how pieces are ticked or scanned at each stage during setup. We do not supply tag printers or scanners.

Can it message my customers about late or ready orders?

Not on its own. Verity creates the task for the counter to call or message, and your team sends it. The outcome is recorded against the order.

Can it handle hotel and hospital linen contracts?

Yes. Each account has its item types, rates, weekly pickups and counts at both ends, and monthly invoices tracked to payment. It does not replace your contract with them.

Who can see customer data and prices?

Only the people you allow. Access is set by role, so riders, counter staff, the supervisor and the accountant each see what they need, and every change is recorded with who made it and when.

How long before I see a difference?

The unclaimed list, late-order alerts and overdue accounts need only your existing data, so they come first. Consumable cost per kilo and plant load patterns become reliable after a few weeks of recorded orders.

What does it cost?

It depends on the number of counters, plants and what you want set up. Message us and we will give you a clear number after a short conversation about how your laundry runs.

Where the figures come from

Sources

  1. Inc42, Indian on-demand laundry sector
  2. CalcGuru, laundry business guide
  3. Flexiloans, how to start a laundry business
  4. Toxics Link, study on PERC in dry cleaning

Last checked 15 October 2026. Published figures vary by region and method, so treat them as indicative, not as a promise of your results.

Start with the bags waiting on your back shelf.

Tell us how your laundry runs and we will show you the late orders, the unclaimed bags and the accounts that owe you, using your own numbers.

Get your free demo Email us

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.