Verity for repair services

Every device on your bench has a story. Verity keeps it from getting lost.

A repair shop lives on trust: the right device back to the right person, fixed properly, on the day you said. Job slips, spare parts, technicians and promises sit in notebooks and phone chats. Verity gives every job one record from drop-off to delivery.

Verity in one line

One system that follows each device from the moment it arrives to the moment it leaves, and shows which jobs are late, which parts are missing and which customers are waiting.

See your repair shop in Verity See the 14 problems we solve

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.

Built for a small counter with no time for data entry. The records come from the job slip you already write.

Verity / Repair / Today

All counters

Live

Jobs open

64

3 counters

Due today

11

promised

Stuck over 7 days

9

jobs

Uncollected

27

devices ready

Jobs by stage

  • Waiting for part20
  • On the bench28
  • Ready, not collected27

9 jobs are older than 7 days. 5 are waiting for a part and 4 for customer approval.

Review
  • Annual contract, Sharma OfficesRenewal in 12 days, 15 computersCall
  • Discount above limitCounter 2, ₹800 off, reason recordedApprove

Illustrative screen with sample figures. Yours is set up with your own devices, technicians, parts suppliers and branches.

How it runs today

Most repair shops fix well and track badly.

A device arrives with a story: it fell, it got wet, it stopped last week. The details go on a paper slip or a message. By the time the technician opens it, some of that is already lost.

Parts come from several suppliers, and genuine ones are costly and slow. A job waits on a part nobody remembers ordering, and the customer keeps calling.

The technician knows the history. The counter knows the customer. When either is away, the other cannot answer a simple question.

What most repair shops run on

  • Paper job slips
  • WhatsApp with customers and suppliers
  • Excel parts list
  • Billing software or a bill book
  • Technicians' own notes

Each piece answers one question. None of them tells you which job is late, which part is missing or which customer is about to call again.

14 problems, one by one

Where a repair shop loses time, money and trust.

These are the situations repair shop owners describe. For each one: what it looks like, what it costs, and what Verity does about it.

  1. 01Intake

    Job intake details get lost

    What it looks like

    A phone arrives with a cracked screen and a dead battery. The slip says "mobile, not working". At pickup the customer says the back glass was not scratched when it came in.

    What it costs you

    Arguments you cannot settle, free repairs to avoid a bad review and a technician who guessed the fault.

    How Verity fixes it

    Each job records the device, serial number, fault, accessories, a photo of its condition and the customer's signature or approval. Everyone sees the same intake record.

    See the screen
  2. 02Customers

    Customers call to ask "is it ready?"

    What it looks like

    The phone rings every hour. Someone walks to the bench, finds the slip and calls back.

    What it costs you

    Counter time and technician interruptions, all to repeat a status the system could show.

    How Verity fixes it

    Each job shows its stage and promised date. The counter answers from the record, and jobs due today are listed first.

    See the screen
  3. 03Money

    Estimates change after approval

    What it looks like

    The customer approves a ₹1,800 screen replacement over the phone. The technician finds a second fault. The final bill is ₹3,200 and the customer says nobody told them.

    What it costs you

    Disputes at pickup, discounts to calm things down and a customer who does not come back.

    How Verity fixes it

    Estimates are recorded with the approval time and who gave it. A change in cost needs a new approval, and the record shows the original and the revised amount.

    See the screen
  4. 04Parts

    Spare parts are slow, costly and hard to trust

    What it looks like

    Genuine screens and boards are expensive, the supplier is out of stock and a cheaper copy is on offer. The customer is waiting.

    What it costs you

    A Toxics Link study of repair shops in five cities in 2026 found genuine parts costly and hard for small shops to source. An original iPhone 12 Pro screen was reported at around ₹35,000 against ₹8,000 for a first copy, which makes every part choice a margin and trust decision.

    How Verity fixes it

    Each part has its supplier, cost, grade (genuine, compatible, salvaged) and lead time. A job waiting for a part shows the supplier and expected date, and the customer's choice of grade is recorded.

    See the screen
  5. 05Parts

    Parts stock is guessed and leftover parts go missing

    What it looks like

    Common parts are kept in drawers. Some are ordered twice, some run out, and salvaged parts sit unlabelled.

    What it costs you

    Cash tied up in parts that do not move, repeat trips to the market and jobs delayed for a common part.

    How Verity fixes it

    Parts are stock with a reorder point and use recorded against each job. Salvaged parts are recorded with their source device so they can be found and valued.

    See the screen
  6. 06Technicians

    Technician work is not shared evenly

    What it looks like

    One technician is overloaded with phones. Another waits for appliance jobs. Complex jobs go to whoever is free, not whoever is best at them.

    What it costs you

    Slow turnaround, rework and an uneven pay for the same hours. The same study found that diagnostic tools are limited and training is mostly informal, so skill is uneven.

    How Verity fixes it

    Each technician has skills and a workload. Jobs are assigned by skill, and rework is recorded against the job so quality is visible per technician.

    See the screen
  7. 07Turnaround

    Old jobs sit and nobody owns them

    What it looks like

    A television has been on the shelf for 19 days, waiting for a part, then for a call, then for nobody in particular.

    What it costs you

    Customers who give up, bad reviews and shelf space blocked by jobs that are stuck.

    How Verity fixes it

    Verity lists jobs by age and stage with an owner. Anything older than a limit you set is escalated to the manager with the reason it is waiting.

    See the screen
  8. 08Warranty

    Repeat repairs and warranty claims on your own work

    What it looks like

    A customer returns after three weeks with the same fault. You offer a free repair but cannot tell whether it is the same fault, the same part or a new problem.

    What it costs you

    Free work that is never counted, a technician who is never told and a part supplier who is never challenged.

    How Verity fixes it

    Each repair has a warranty period and links to the part used, the technician and the supplier. A returning device shows its history, and the cause is recorded.

    See the screen
  9. 09Money

    Brand warranty jobs are slow to be paid

    What it looks like

    As an authorised service partner you repair devices under brand warranty. The brand asks for photos and forms, and rejects some claims for incomplete documents.

    What it costs you

    Work done without payment, and claims rejected for missing proof. In one reported dispute the brand called a failure "external damage" based on photos shared over WhatsApp.

    How Verity fixes it

    Each warranty job carries the proof the brand asks for, such as photos, serial number and dates. Verity lists claims pending, rejected and paid by brand.

    See the screen
  10. 10Customers

    Devices are left uncollected

    What it looks like

    Thirty devices on the shelf have been repaired and not collected. Some belong to customers who cannot be reached.

    What it costs you

    Storage space, liability for items you hold and money locked in the bill.

    How Verity fixes it

    Jobs ready for collection are listed by days waiting. Verity creates a call task at set intervals and records the outcome, and the policy on unclaimed items is shown on the slip.

    See the screen
  11. 11Money

    Pricing depends on who is at the counter

    What it looks like

    The same repair is quoted at ₹900 by one person and ₹1,200 by another. Discounts are given by anyone.

    What it costs you

    Inconsistent margins and customers who compare notes. Small shops also face thin margins because of price undercutting.

    How Verity fixes it

    A price list for common repairs sits in the system. A quote below a floor needs approval, and discounts are recorded with a reason.

    See the screen
  12. 12Customers

    Repeat customers and service contracts are not followed up

    What it looks like

    An office has an annual maintenance contract for fifteen computers. The renewal date passes, and a competitor gets the contract.

    What it costs you

    The most reliable income in the shop is lost for lack of a reminder.

    How Verity fixes it

    Each contract is a record with devices, visit dates and renewal. Verity creates visit tasks and lists renewals coming up.

    See the screen
  13. 13Compliance

    Customer data on devices is a risk

    What it looks like

    Phones and laptops hold photos, messages and bank apps. A technician copies data to test or keeps a password on a slip.

    What it costs you

    A complaint, a legal problem or a lost customer. India's data protection rules were notified in November 2025, with most duties applying over the next 12 to 18 months.

    How Verity fixes it

    Intake records whether data was backed up, whether a password was shared and who had access. Passwords are not written on slips, and access to records is by role.

    See the screen
  14. 14Owner

    Several counters, no common view

    What it looks like

    The main shop, a collection point and a mall kiosk each keep their own slips. A device moved between them is hard to trace.

    What it costs you

    Lost devices, unclear responsibility and no way to compare branches.

    How Verity fixes it

    Each counter is a location in one system. Transfers between them are recorded with who sent and who received, and jobs, parts and turnaround are comparable.

    See the screen

The numbers behind it

The numbers that make these problems worth fixing.

From published sources, with the source named under each figure. Your own numbers will differ, and showing you yours is the first thing Verity does.

  • 5 cities

    Delhi, Hyderabad, Kolkata, Nagpur and Ranchi were covered by the 2026 Toxics Link study of electronics repair, which found genuine parts costly and hard for small shops to source and most small shops short of advanced diagnostic tools.

    The News Minute, 2026

  • ₹35,000 and ₹8,000

    the reported price of an original iPhone 12 Pro screen and a first-copy alternative, showing how wide the choice between genuine and copy parts can be.

    The News Minute, 2026

  • ₹70,200 and ₹40,000

    the refund and compensation ordered by the Ernakulam District Commission in a 2024 case against a manufacturer and its dealer, relying on a precedent that spare parts must be available beyond the warranty period.

    LiveLaw, 2024

  • December 2022

    the month the Right to Repair portal was launched by the consumer affairs ministry to put manuals and repair information in the open.

    Outlook Business, 2022

The first two figures come from one 2026 study described in a news report, which did not give the number of shops surveyed. The court example is a single district commission case. The portal date could not be checked against the original page.

What you will actually see

The screens you would use every day.

Six views, each for one job. Devices, technicians, suppliers and branches are set up in your own terms.

Screen 1 of 5

The owner's morning view

Jobs due today, jobs stuck, parts waiting, devices uncollected and warranty claims pending on one screen, with the items that need a decision listed below.

Fixes

  • 10 Devices are left uncollected
  • 12 Repeat customers and service contracts are not followed up
  • 14 Several counters, no common view

Verity / Repair / Today

All counters

Jobs open

64

3 counters

Due today

11

promised

Stuck over 7 days

9

jobs

Uncollected

27

devices ready

Jobs by stage

  • Waiting for part20
  • On the bench28
  • Ready, not collected27

9 jobs are older than 7 days. 5 are waiting for a part and 4 for customer approval.

Review
  • Annual contract, Sharma OfficesRenewal in 12 days, 15 computersCall
  • Discount above limitCounter 2, ₹800 off, reason recordedApprove

Screen 2 of 5

The record that starts every job

Everything about the device at drop-off, including condition, accessories, the fault as the customer describes it, the estimate and who approved it.

Fixes

  • 01 Job intake details get lost
  • 03 Estimates change after approval
  • 11 Pricing depends on who is at the counter
  • 13 Customer data on devices is a risk

Verity / Job / J-4821

Intake

Samsung A54, J-4821

Rahul Menon, 98XXXXXX21, dropped 14 Oct

Fault
No display after a fall
Condition
Back glass scratched, photo taken
Data
Backed up: no. Password shared: no
Estimate
₹3,200
Approved
By phone, 3:40 pm
Promised
17 Oct
  1. 14 OctReceived at Counter 1, accessories: case only
  2. 15 OctDisplay and battery fault found by Imran
  3. 15 OctRevised estimate sent, customer approved at 6:10 pm

Screen 3 of 5

Jobs by stage and technician

Each job moves across the board with its technician and promised date. Late and stuck jobs are flagged, and the counter answers customers from here.

Fixes

  • 02 Customers call to ask "is it ready?"
  • 06 Technician work is not shared evenly
  • 07 Old jobs sit and nobody owns them

Verity / Jobs

Workshop

Waiting for part2

  • J-4790, TV panelPart due 18 Oct, Supplier BLate
  • J-4802, Laptop boardCustomer chose a compatible partWaiting

On the bench2

  • J-4821, Samsung A54Imran, due 17 OctOn track
  • J-4815, Washing machineRavi, due todayDue today

Ready1

  • J-4771, PrinterReady 8 days, 2 calls madeUncollected

Screen 4 of 5

Spare parts by grade, supplier and use

What is on the shelf, which supplier and grade it is, what jobs are waiting for it and what to order. Salvaged parts are recorded with their source.

Fixes

  • 04 Spare parts are slow, costly and hard to trust
  • 05 Parts stock is guessed and leftover parts go missing

Verity / Parts

Stock and orders

PartIn stockGradeWaiting jobsAction
A54 display2Compatible3Order
Laptop charger 65 W14Genuine0OK
Washing machine pump1Salvaged2Order
TV panel 43 in0Genuine1Chase

Screen 5 of 5

Repeat repairs and brand claims

Returning devices linked to the earlier repair, part and technician, and brand warranty claims by status so none is forgotten.

Fixes

  • 08 Repeat repairs and warranty claims on your own work
  • 09 Brand warranty jobs are slow to be paid

Verity / Warranty

Your repairs and brand claims

JobDeviceIssueEarlier repairStatus
J-4830Dell laptopSame keyboard faultJ-4701, 21 days agoRe-repair
J-4833Samsung phoneBattery drainsJ-4650, 90 days agoOut of warranty
  • Brand claim 7 jobs, Brand XPhotos missing on 2 jobsFix
  • Brand claim 4 jobs, Brand Y₹18,400 pending 38 daysChase

Illustrative screens with sample data. Layouts, fields, names and terms are set up around how your repair shop works.

An ordinary day

The same Saturday, before and after.

The bench works the same way. What changes is that each job leaves a record that answers the question before it is asked.

WhenTodayWith Verity
10:00 TodayThe counter checks slips to see what is due today. With VerityThe Today screen lists the jobs due, stuck and waiting for approval.
11:30 TodayA customer insists the phone was not scratched when it came in. With VerityThe intake photo and signature settle it in a minute.
1:00 TodayA technician stops to find a part. Nobody knows what is in stock. With VerityThe part is on the shelf, with its grade and the jobs waiting for it.
3:00 TodayCustomers call three times about the same job. With VerityThe counter reads the stage and promised date, and the technician is not interrupted.
5:30 TodayA repeat repair arrives. Nobody remembers the first one. With VerityThe earlier job, part, supplier and technician are on the record.
Month end TodayThe owner guesses which jobs and brands paid. With VerityWarranty claims, parts used and repeat repairs are on one report.

How we work with you

We set it up with you, in four weeks.

You do not get a login and a manual. We learn how your counter and bench actually run, build Verity around it, bring your data in, then stay on to keep it working.

  1. Week 1

    Discovery and mapping

    What we do
    Spend a day at your counter and bench. Follow a job from drop-off to delivery, and map your slips, price list, parts sources and any brand warranty process.
    What we need from you
    A few hours from you and your counter lead. A sample of recent job slips and your parts list.
    What you have at the end
    A written map of how jobs, parts and customers move today and the problems to fix first.

  2. Weeks 2 to 3

    Configuration

    What we do
    Set up device types and fault lists, job stages, technicians and skills, parts with reorder points and grades, suppliers, price floors, warranty periods and approvals.
    What we need from you
    Check the stages and price list with your lead technician.
    What you have at the end
    A working Verity with your real jobs, parts and rules.

  3. Weeks 3 to 4

    Migration and training

    What we do
    Bring in open jobs, customers, parts stock and supplier details. Train the counter and technicians on real jobs.
    What we need from you
    Your open job list and parts stock, in whatever form they exist. One hour per role.
    What you have at the end
    Your shop inside Verity and a team that has used it on live jobs.

  4. After go-live

    Operations partnership

    What we do
    Stay on after launch. Review the first weeks with you, tune lists and reminders and handle new counters and brands.
    What we need from you
    A short monthly review of what the numbers say.
    What you have at the end
    A system that keeps matching how the shop runs, with someone responsible for it.

Bring these on day one

  • Your job slip format and a week of slips
  • Your repair price list
  • Your parts list with suppliers
  • Your technician list with their strengths
  • Your brand warranty procedures if you have them

Your time

About 6 to 9 hours of owner time across the four weeks, mostly in week 1. Your counter lead and lead technician need a few more.

After go-live

Nobody is hired to run Verity. Jobs, parts and promises are recorded as part of the work you already do, and the reports come from those records.

Verity AI

Ask your repair shop a question.

Verity AI reads your jobs, parts, technicians and warranty records. Ask in plain language, then turn the answer into tasks for the right person.

  • Your records only Answers come from your own repair shops data, not from generic knowledge.
  • Right person, right view It only shows what the person asking is allowed to see.
  • Turns into action An answer can become a task assigned to a named person.

Verity / Ask

Which jobs have been waiting more than a week, and why?

Nine jobs. Five wait for parts and four for customer approval.

  • Waiting for parts5
  • Waiting for approval4

Create chase tasks for the counter and the buyer

Verity / Ask

Which part has caused the most repeat repairs this quarter?

Compatible display from Supplier B, with 6 returns out of 41 fitted.

  • Supplier B display6 of 41
  • Supplier A display1 of 38

Review the supplier with the owner

Verity / Ask

How many repaired devices are still uncollected, and for how long?

27 devices. Eight have waited over 14 days.

  • Over 14 days8
  • 7 to 14 days11
  • Under 7 days8

Create call tasks for the oldest

Sample questions and answers with illustrative figures.

Without chasing

The follow-ups nobody has time to make.

Set once, then they run from your records. People still make the calls. Verity makes sure the right person knows to.

When

A job has no update for 3 days

  • Flagged to the technician and counter
  • Reason recorded
  • Escalated to the manager at 7 days

When

A part is needed for a job and stock is zero

  • Order drafted to the usual supplier
  • Job marked as waiting for part
  • Customer follow-up task created

When

A repaired device is not collected after 5 days

  • Added to the uncollected list
  • Call task to the counter
  • Outcome recorded

When

A returning device matches an earlier repair

  • Earlier job and part linked
  • Cause recorded
  • Supplier flagged if the part failed

When

A brand warranty job is closed

  • Proof checklist shown
  • Claim filed task created
  • Payment chase task at 30 days

When

A service contract is 30 days from renewal

  • Task to the account owner
  • Visit history attached
  • Outcome recorded

Rules and paperwork

The rules a repair shop has to keep up with.

Verity does not give legal or tax advice and does not file anything for you. It keeps the records these rules depend on in order, so you are not hunting for them when a customer, a brand or an officer asks.

  • Spare parts and consumer complaints

    What is expected

    In 2024 the Ernakulam District Commission held a manufacturer and its dealer liable in a case that relied on the principle that spare parts must be available beyond the warranty period. The principle matters when customers complain about delays and refusals.

    How Verity helps

    Each job records the part requested, the supplier's answer and the dates, so you can show what was done and when.

    LiveLaw

  • Right to Repair information

    What is expected

    The consumer affairs ministry launched a Right to Repair portal in December 2022 for manuals and repair information for phones, electronics, durables and vehicles. Availability depends on the brand.

    How Verity helps

    Where a brand shares manuals or part information, you can record it on the job and the part.

    Outlook Business

  • Customer data on devices

    What is expected

    Devices hold personal data. India's data protection rules were notified in November 2025, and most duties start to apply over the following 12 to 18 months.

    How Verity helps

    Intake records whether data was backed up and who accessed the device, and access to customer records is by role.

    AZB Partners

  • Tax and disposal of replaced parts

    What is expected

    Repair services are taxed under GST, and disposal of replaced electronic parts can fall under waste rules. The rate and rules depend on the service and your registration.

    How Verity helps

    Parts and labour are separate lines on each job so your accountant starts from clean data.

Rules differ by product and state and they change. Confirm current requirements with your accountant and the relevant authority.

Who sees what

Everyone sees the same records, through their own window.

The counter should not see the owner's margins. A technician should not edit prices. Each role opens on what it needs.

  • Owner

    Where are jobs, parts and money stuck?

    Jobs by age and stage, parts spend, repeat repairs, brand claims, uncollected devices and counters compared.

  • Counter staff

    What do I tell this customer?

    Job stage and promised date, estimates to approve, devices ready and callbacks due.

  • Technician

    What is on my bench?

    My jobs, parts waiting, estimates to raise and jobs returned for rework.

  • Parts buyer

    What do I order?

    Parts below reorder, jobs waiting for parts, supplier rates and expected dates.

  • Accountant

    What came in and what is owed?

    Collections by mode, supplier dues, brand claims pending and the parts and labour split.

Straight answers

What changes, and what stays the same.

Keep using

  • Your billing software or bill book at the counter
  • Your parts suppliers and how you order
  • WhatsApp for talking to customers, sent by your team
  • Your accountant, who still prepares your returns

Verity does not

  • Take payments or run the billing counter
  • Diagnose faults or give technical advice
  • Send messages to customers on its own
  • File your returns or run your payroll

We bring your open jobs, customers, parts list and supplier details across from the slips, sheets and chats you use now, in stages, so the counter never stops.

  • Excel
  • Google Sheets
  • Legacy ERP
  • CRM
  • One operating environment

Questions

Questions repair shop owners ask.

Will my technicians really use it?

It only works if recording takes seconds, so we set it up around the slip they already fill. We train at the bench on real jobs and give each person something back: a clear list of their jobs and the parts they are waiting for.

Does it replace my billing software?

No. Billing stays where it is. Verity records the job, parts and promises behind the bill, and we agree during setup how the bill details reach Verity.

Can it handle brand warranty work?

Yes. Each warranty job carries the proof the brand asks for and the claim status. Verity tracks what is filed, pending and paid, but it does not file claims on brand portals.

Can it message customers when the job is ready?

Not by itself. Verity lists the jobs ready and assigns the call or message, and your team sends it and records the outcome.

I have a main shop and two collection points. Can I see all of it?

Yes. Each counter is a location in one system. Transfers are recorded and you can compare turnaround and jobs per counter.

Can it tell me which supplier's parts fail most?

Yes. Because each repair links to the part and supplier, repeat repairs are shown by supplier and part grade.

Who can see customer information?

Only the people you allow. Access is set by role, and every change is recorded with who made it and when.

How long before I see results?

The list of old jobs, jobs waiting for parts and uncollected devices need only your existing records, so they are the first things we aim to have working. Repeat repair and supplier trends need a few weeks of recorded jobs.

What does it cost?

It depends on the number of counters and what you want set up. Message us and we will give you a clear number after a short conversation about how your shop runs.

Where the figures come from

Sources

  1. The News Minute on the Toxics Link study, 22 Mar 2026
  2. LiveLaw
  3. Outlook Business
  4. AZB Partners on the DPDP framework

Last checked 16 October 2026. Published figures vary by region and method, so treat them as indicative, not as a promise of your results.

Find out which jobs are stuck.

Tell us how your repair shop runs and we will show you the late jobs, missing parts and uncollected devices it would find, using your own numbers.

Get your free demo Email us

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.