Verity for facility management companies

Forty-one sites. Three hundred people. One missed shift, and the client deducts the invoice.

A facility management company sells people and consumables by the month, under a contract with response times, and every site is somebody else's building. Verity ties each contract, its SLAs, the roster at every site, the stock of consumables, the complaints that come in and the invoice at the end, so a missed shift or a late ticket shows before the client's invoice review.

Verity in one line

One system that knows every contract and its SLAs, every guard and housekeeper on every shift, every consumable issued and every complaint until it is closed.

See your facility management company in Verity See the 16 problems we solve

Free: we set up a working demo of your own business, on your own data, within 7 days. You pay only if your team decides to use it.

Built for supervisors who work on their phones at client sites. Records come from the attendance, tickets and issues they already handle.

Verity / Facility / Today

Contracts: 24. Sites: 41

Live

Posts vacant now

6

of 312 posts

Tickets near SLA

9

3 already late

SLA deductions, month

₹58,000

4 contracts

Renewals in 90 days

3

₹19 lakh a month

ContractBilled a monthCost to dateMarginStatus
Tech park A₹14.2 lakh₹12.6 lakh11%OK
Bank branches (12)₹9.8 lakh₹9.3 lakh5%Thin
University campus₹6.5 lakh₹6.9 lakh-6%Loss
Hospital wing₹7.4 lakh₹6.3 lakh15%OK

University campus: cost per post is above the contract rate since the wage revision. Renewal in 74 days.

Open renewal

Illustrative screen with sample figures. Yours is set up with your own contracts, SLAs, rosters, consumables and tickets.

Watch

Sites, staff and tickets for facility teams

A short film of the kind of day a facility management company owner has, and what changes when the records connect.

62 seconds. It starts silent: press the speaker for the voiceover. An illustrative film, so the scenes are examples, not customer results.

How it runs today

Most facility management companies are good at showing up and weak at proving it.

The work is visible to the client: clean washrooms, a guard at the gate, a lift that runs. What is hard to see, for both you and the client, is the proof: who was on the post at 2 am, which task was done at which floor, how many tickets were closed inside the SLA and what each site actually cost against its monthly charge.

That proof lives in many places. Attendance is on paper registers or a supervisor's phone. Consumables are issued from a store and noted in a book. Complaints arrive as calls, emails and messages. Invoices are made at head office from sheets that arrive on the 3rd of the month, if they arrive.

Estimates of the size of India's facility management market vary widely by scope, with one 2026 research estimate at about USD 19 billion in 2025. In a market that large and that fragmented, the companies that can prove delivery site by site keep their contracts.

What most facility management companies run on

  • Paper attendance registers or a supervisor's app
  • Excel at head office for rosters and billing
  • WhatsApp groups per site
  • Complaint calls and emails to a help desk
  • Accounts and payroll run by an accountant or a vendor

Each one works inside its own limits. None of them tells you that site 17 had two vacant posts last week and the client's SLA clause says a penalty applies.

16 problems, one by one

Where a facility management business actually loses money.

These are the situations owners, operations heads and site supervisors describe again and again. For each one: what it looks like on an ordinary week, what it costs, and what Verity does about it.

  1. 01Staffing

    A post is vacant and the client notices before you do

    What it looks like

    A guard does not turn up for the night shift at the bank branch. The supervisor is eleven kilometres away. By the time a replacement arrives, the branch manager has already phoned your head office.

    What it costs you

    Most contracts treat a vacant post as a deduction or a penalty, and a pattern of vacancies is the main reason clients change vendors.

    How Verity fixes it

    Each post on each site is a record with a shift, a required headcount and a person. When a person is not marked present by shift start, the post shows vacant and a task goes to the nearest relief person and the supervisor.

    See the screen
  2. 02Staffing

    Rosters are made in Excel and change by phone call

    What it looks like

    A housekeeping lady is on leave for her daughter's wedding. The supervisor calls three people before one agrees. The Excel roster at head office does not change, and payroll is based on it.

    What it costs you

    Wrong wages, arguments at month end and a client invoice that shows people who were not there.

    How Verity fixes it

    One roster per site and shift, with changes recorded as who replaced whom and why. The month's attendance and wage inputs come from the same record that the client invoice is built from.

    See the screen
  3. 03Staffing

    Attendance is claimed but cannot be proved

    What it looks like

    A client's audit team asks for the guard attendance for August. The register has overwriting on four days and one supervisor's initials are missing.

    What it costs you

    An invoice with a disputed attendance count is the largest single source of delay in payment and a standard excuse to hold part of it.

    How Verity fixes it

    Attendance is taken daily by post, by the supervisor, with the time and the person who recorded it. Corrections need a reason and an approver, so the register shown to the client is the one with a history.

    See the screen
  4. 04Contracts

    SLA terms are in the contract and nowhere else

    What it looks like

    The contract says toilets cleaned every two hours, a complaint answered in 30 minutes and closed in four hours, a fire drill each quarter. The supervisor has never seen the contract. Only the operations head knows the clauses.

    What it costs you

    A published guide on FM contracts says targets like "prompt response" cannot be measured, so they cannot be enforced. Where they can be measured, the client does the measuring and you find out at invoicing.

    How Verity fixes it

    Each contract is a record with its clauses turned into measurable SLAs: response time, closing time, task frequency, headcount. Each SLA shows the live result for the month and the site where it is slipping.

    See the screen
  5. 05Contracts

    SLA penalties are deducted and nobody checks them

    What it looks like

    The client's accounts pay 94 percent of the invoice with a note about SLA deductions. Nobody can match the deduction to a ticket or a vacant post.

    What it costs you

    Example arithmetic: a ₹6 lakh monthly invoice with 6 percent deducted is ₹36,000 a month, or about ₹4.3 lakh a year, on one site. Part of it may be wrongly applied, and you cannot argue without the record.

    How Verity fixes it

    Each SLA miss is recorded with the date, the cause and the evidence. When a deduction arrives, Verity lines it up against the misses, so you accept the valid ones and challenge the rest with the ticket history.

    See the screen
  6. 06Contracts

    Contract renewals and rate revisions sneak up

    What it looks like

    A three-year contract ends in November. Minimum wages have gone up twice since it was signed. The renewal discussion starts the week before expiry.

    What it costs you

    Working on old rates while wages rise cuts the margin. A lapsed contract with no renewal in writing is a risk to payment.

    How Verity fixes it

    Each contract has its start, end, notice and review dates, and the wage rates it assumed. Tasks open 90 days before expiry with the current cost per post against the contract rate, so the renewal talk starts with numbers.

    See the screen
  7. 07Tickets

    Complaints arrive in five places and close in none

    What it looks like

    A tenant calls about a water leak, a manager emails about the lobby, and a client's facilities head sends a message about the AC. The help desk writes each on a different paper.

    What it costs you

    A complaint that is not logged cannot be closed inside the SLA, and the client counts only the ones they had to ask about twice.

    How Verity fixes it

    Every complaint becomes a ticket with the site, location, category, time received, owner and due time. Tickets near their SLA time are flagged, and closing needs a note and, where needed, a photo.

    See the screen
  8. 08Tickets

    Repeat problems are fixed again and again

    What it looks like

    The same washroom drain chokes every 10 days. Each time a ticket is closed. Nobody asks why.

    What it costs you

    Labour and consumables are spent on the same fix, and the client sees a vendor that only reacts.

    How Verity fixes it

    Tickets are grouped by site, location and category. Repeats are shown, and a repeat opens a root cause task for the supervisor or a technician with a due date.

    See the screen
  9. 09Maintenance

    Preventive maintenance of client equipment slips

    What it looks like

    The contract includes pumps, DG sets, lifts and HVAC. The service schedule is on a calendar at head office. A DG set fails during a power cut because its service was a month late.

    What it costs you

    A failure during peak use is blamed on the vendor, and emergency call-outs cost more than planned visits.

    How Verity fixes it

    Each piece of equipment is an asset record with its site, service schedule and history. A service due date becomes a task for the technician or the vendor, and completion needs the checklist and a signature.

    See the screen
  10. 10Consumables

    Consumables run out at one site and pile up at another

    What it looks like

    Phenyl, hand wash, tissue rolls and garbage bags are issued from a central store. Site 9 is out by the 20th. Site 22 has four months of stock.

    What it costs you

    A client's washrooms without soap is a complaint within hours, and over-issue at some sites quietly eats the margin.

    How Verity fixes it

    Each site has a monthly allowance by item based on its headcount and footfall. Issues are recorded against the site, and Verity compares use against allowance, flags sites that are over or under and drafts a restock.

    See the screen
  11. 11Consumables

    Machines and tools are lost between sites

    What it looks like

    Scrubber-driers, vacuum cleaners and walkie-talkies move between sites. When a scrubber breaks nobody remembers where it was last.

    What it costs you

    Replacement purchases of items that were only misplaced, and contract-required equipment missing at a site.

    How Verity fixes it

    Each machine is an asset with its current site and holder, service dates and issues. A transfer between sites is recorded when it happens, and the contract's equipment list is checked against what is actually there.

    See the screen
  12. 12Compliance

    Wages, PF and ESI inputs depend on rosters nobody trusts

    What it looks like

    Wages for 300 people depend on attendance sheets that arrive late from 41 sites. PF and ESI contributions are based on the same sheets. A principal employer's auditor asks for proof of contributions.

    What it costs you

    Under the labour codes in force since 21 November 2025, contract labour is restricted for core activities and clients are asked to confirm vendors' compliance. A vendor that cannot show records loses contracts or has payments held.

    How Verity fixes it

    Verified attendance by person and site is the single input for the month's wage run, which your accountant or payroll provider does. Registrations, contribution proofs and licence dates are records with owners, and a client's request for proof is a task with the documents attached.

    See the screen
  13. 13Compliance

    Guard licences, training and police verification expire quietly

    What it looks like

    A private security licence is valid for years, then needs renewing with the agency's training tie-up and records. A guard's police verification is one month from expiring and nobody has noticed.

    What it costs you

    A lapsed licence or an untrained guard can end a security contract, and in some states the licence runs for only one year.

    How Verity fixes it

    The agency licence, each guard's training and verification dates are records with owners. A date 60 days away becomes a task, and a post cannot be shown as fully compliant while a guard's paperwork is expired.

    See the screen
  14. 14Money

    Invoices are built late and from memory

    What it looks like

    Invoices are prepared at head office after the supervisors' sheets arrive, usually after the 5th. Extra work, such as a deep clean before a client event, is not recorded and not billed.

    What it costs you

    A late invoice is a late payment. Unbilled extra work is margin given away, and each client invoice gets a different treatment.

    How Verity fixes it

    Billable items for the month, including headcount, extra jobs and consumable charges that the contract allows, accumulate on the contract record. A draft billing summary is ready on the last day, and your accountant raises the invoice.

    See the screen
  15. 15Money

    A site's real margin is not known until the contract ends

    What it looks like

    The company bills ₹6.5 lakh a month for a campus. Wages, statutory costs, consumables, supervisor travel and machines are spread across other accounts. Nobody can say if that campus pays.

    What it costs you

    A contract can sit at a loss for two years. By the time the loss is found, it has to be repriced or exited.

    How Verity fixes it

    Each contract shows billed against cost to date for people, consumables, machines and travel, by month. A contract whose margin falls below your line is flagged to the owner.

    See the screen
  16. 16Owner

    Supervisors and owner see different pictures

    What it looks like

    The owner depends on supervisor calls in the evening. A supervisor may cover four sites. Problems are known to the person who happens to be there.

    What it costs you

    Slow response and uneven service. A client's complaint reaches the owner before the supervisor's report does.

    How Verity fixes it

    One owner view each morning shows vacant posts, tickets near SLA, sites with low stock, contracts coming up for renewal and margin by contract, with the person responsible and the next step.

    See the screen

The numbers behind it

The numbers that make these problems worth fixing.

From published sources, with the source named under each figure. Your own numbers will differ, and showing you yours is the first thing Verity does.

  • About USD 19 billion

    estimated size of the India facility management market in 2025, growing at about 8.6% a year to 2032, with soft services such as cleaning and security about 47% of the mix in 2024.

    Ken Research, 2026

  • 21 November 2025

    the date key provisions of the four Labour Codes took effect, with contract labour engagement restricted for core activities of a business, subject to exceptions.

    BDO India, 2025

  • 45 days

    before expiry is when a private security agency licence renewal application generally has to be filed, with the licence usually valid for 5 years and renewal depending on continued guard training.

    SetIndiaBiz, 2026

  • Cannot be measured, cannot be enforced

    is how a 2026 FM software vendor guide describes SLA targets such as "prompt response".

    Oxmaint, a software vendor, 2026

Market size estimates for facility management in India differ widely by firm because they define the market differently; the figure below is one research vendor's. The PSARA and SLA items come from consultant and software vendor pages, not official text. Confirm the labour code and licence rules with your adviser and state authority.

What you will actually see

The screens you would use every day.

Five views, each built for one job. Sites, posts, services and terms are set up in your company's own language.

Screen 1 of 5

The owner's morning view

Vacant posts, tickets near SLA, low stock, contracts coming up for renewal and margin by contract on one screen, with the items needing a decision under it. It replaces the evening round of supervisor calls.

Fixes

  • 12 Wages, PF and ESI inputs depend on rosters nobody trusts
  • 15 A site's real margin is not known until the contract ends
  • 16 Supervisors and owner see different pictures

Verity / Facility / Today

Contracts: 24. Sites: 41

Posts vacant now

6

of 312 posts

Tickets near SLA

9

3 already late

SLA deductions, month

₹58,000

4 contracts

Renewals in 90 days

3

₹19 lakh a month

ContractBilled a monthCost to dateMarginStatus
Tech park A₹14.2 lakh₹12.6 lakh11%OK
Bank branches (12)₹9.8 lakh₹9.3 lakh5%Thin
University campus₹6.5 lakh₹6.9 lakh-6%Loss
Hospital wing₹7.4 lakh₹6.3 lakh15%OK

University campus: cost per post is above the contract rate since the wage revision. Renewal in 74 days.

Open renewal

Screen 2 of 5

Posts, shifts and who is on them

Each post has a shift, a required headcount and a person. Absence shows as vacant with a relief task, and licences, training and verification dates sit on the same person.

Fixes

  • 01 A post is vacant and the client notices before you do
  • 02 Rosters are made in Excel and change by phone call
  • 03 Attendance is claimed but cannot be proved
  • 13 Guard licences, training and police verification expire quietly

Verity / Roster and compliance

Tonight, Tech park A

PostShiftAssignedStatusRelief
Main gate10 pm to 6 amRamesh K.Present-
Block B lobby10 pm to 6 amSuresh P.AbsentAnil S.
Washrooms, floor 3 to 56 am to 2 pmSavithaPresent-
Control room2 pm to 10 pmImranLate 20 min-
PersonRoleTrainingPolice verificationStatus
Ramesh K.GuardValidValidClear
Suresh P.GuardFire drill dueExpires in 28 daysRenew
ImranControl roomValidValidClear

Screen 3 of 5

SLAs, deductions and renewals in one place

Each contract's SLAs turned into live measures for the month, the deductions the client applied matched against recorded misses, and the renewal date with cost against rate.

Fixes

  • 04 SLA terms are in the contract and nowhere else
  • 05 SLA penalties are deducted and nobody checks them
  • 06 Contract renewals and rate revisions sneak up
  • 14 Invoices are built late and from memory

Verity / Contracts and SLAs

University campus

SLATargetThis monthMissesStatus
Complaint response30 min26 min average7Within
Complaint closed4 hours5.1 h average18Slipping
Washroom roundEvery 2 h92% done21Check
Vacant posts0 per shift4 days with 14Penalty clause
DeductionClient amountMatched to missesDifferenceStatus
September invoice₹41,000₹28,500₹12,500Challenge
August invoice₹22,000₹22,000₹0Accepted

Contract ends 29 Dec. Cost per post is 7% above the contract rate.

Start renewal

Screen 4 of 5

Every complaint until it is closed

Each complaint has a site, a location, a time received, an owner and a due time. Repeats are grouped, and planned equipment service is a ticket too, with a checklist.

Fixes

  • 07 Complaints arrive in five places and close in none
  • 08 Repeat problems are fixed again and again
  • 09 Preventive maintenance of client equipment slips

Verity / Tickets and maintenance

Open tickets, all sites

New2

  • Water leak, floor 4 pantryTech park A, 11:05, due 15:05Assign
  • AC not cooling, conference roomBank branch 7, due 14:30Near SLA

In progress2

  • Drain choke, washroom 2Campus, 3rd time in 10 daysRepeat
  • DG set quarterly serviceHospital wing, due 20 OctPlanned

9 tickets are within 30 minutes of their SLA time. 3 are already late.

Review

Screen 5 of 5

Consumables and machines by site

Each site's allowance by item against use, the central store's stock and the restock it needs, and where each machine is and when it was last serviced.

Fixes

  • 10 Consumables run out at one site and pile up at another
  • 11 Machines and tools are lost between sites

Verity / Consumables and machines

Month to date

SiteItemAllowanceUsedStatus
CampusHand wash (L)405230% over
Tech park ATissue rolls600410OK
Bank branch 7Phenyl (L)124Low use
Hospital wingGarbage bags900880Reorder
MachineCurrent siteHolderLast serviceStatus
Scrubber-drier 2CampusSupervisor Rao12 AugDue
Vacuum 6Tech park ASavitha3 SepOK
Scrubber-drier 4Not confirmed--Missing

Illustrative screens with sample data. Layouts, fields, names and terms are set up around how your facility management company works.

An ordinary day

The same Monday, before and after.

The cleaning and the guarding are still done by people on their feet. What changes is that the day leaves a record the client can see, and the record does the chasing.

WhenTodayWith Verity
6:00 TodaySupervisors call in absentees. You phone around for reliefs. With VerityVacant posts appear at shift start, with the nearest relief person already notified.
9:30 TodayA client's facilities head emails about a leak. It goes to one person's inbox. With VerityIt is a ticket with a due time. The leak is assigned, and the supervisor sees the clock.
12:00 TodayA site supervisor says the hand wash is finished. With VerityThe allowance screen showed the site at 130 percent last week, so the extra delivery is already approved with a reason.
3:30 TodayThe client's accounts say they deducted for SLA misses and attach nothing. With VerityThe deduction is matched to four recorded misses. Two are accepted and one is challenged with the ticket history.
6:30 TodayThe owner phones three supervisors to learn how the day went. With VerityThe owner screen shows two tickets late and one vacancy that was filled in 40 minutes.
Month end TodayInvoices wait for sheets from sites. With VerityAttendance, extra jobs and consumables are on the contract record, and the draft billing summary is ready on the last day.

How we work with you

We set it up with you, in four weeks.

You do not get a login and a manual. We spend time at your head office and at two client sites, build Verity around how your contracts, rosters and tickets really run, bring your data in, then stay to make sure it keeps working.

  1. Week 1

    Discovery and mapping

    What we do
    Spend a day at head office and a shift at two client sites. Follow one contract from signing to monthly invoice, one post from roster to attendance, and one complaint from call to closing.
    What we need from you
    Two to three hours of yours, plus an hour with the operations head and a supervisor. Two contracts and a month of attendance.
    What you have at the end
    A written map of your business: contracts and SLAs, sites and posts, roster patterns, consumables, ticket categories and the first gaps we will close.

  2. Weeks 2 to 3

    Configuration

    What we do
    Set up your contracts and their SLAs, sites and posts, shifts, ticket categories and due times, consumable allowances, assets and equipment schedules, and build the five screens around your own terms.
    What we need from you
    Check SLAs and allowances with your operations head. Tell us where a clause or a rule is wrong.
    What you have at the end
    A working Verity with your real contracts, sites and rules, ready for your data.

  3. Weeks 3 to 4

    Migration and training

    What we do
    Bring in people, posts, rosters, contract terms, equipment lists and stock from your sheets and registers. Train supervisors on their sites and the help desk and billing teams at their desks.
    What we need from you
    Your staff list with roles, current rosters and contract copies. One hour with each role.
    What you have at the end
    Your live sites and rosters inside Verity and supervisors who have run a real week.

  4. After go-live

    Operations partnership

    What we do
    Stay on after launch. Review the first month of SLAs and tickets with you, tune due times and allowances, and handle changes when you win a contract or add a site.
    What we need from you
    A short monthly review of what the numbers say.
    What you have at the end
    A system that keeps matching how the business runs, with someone responsible for it.

Bring these on day one

  • Contract copies for live sites with SLA clauses
  • Current rosters and a month of attendance
  • Staff list with role, site and licence dates
  • Consumable list with usual monthly use per site
  • Equipment lists with service dates

Your time

About 9 to 12 hours of your own time across the four weeks, mostly in week 1. Your operations head and a few supervisors need a few more.

After go-live

Nobody is hired to run Verity. Attendance, tickets and issues are recorded as part of work the team already does, and the reports come from those records.

Verity AI

Ask your business a question. Get an answer, not a report to build.

Verity AI reads your own contracts, rosters, tickets and stock. Ask in plain language, then turn the answer into tasks for the right people.

  • Your records only Answers come from your own facility management companies data, not from generic knowledge.
  • Right person, right view It only shows what the person asking is allowed to see.
  • Turns into action An answer can become a task assigned to a named person.

Verity / Ask

Which contracts are most at risk of SLA deductions this month?

Three. The university campus has 18 tickets closed late and 4 days with a vacant post; the bank branches are slipping on response time.

  • University campus22 misses
  • Bank branches11 misses
  • Tech park A4 misses

Create review tasks for each site supervisor

Verity / Ask

Which sites are using more consumables than their allowance?

Five sites are over by more than 20 percent, the campus is highest on hand wash at 30 percent over.

  • Campus hand wash+30%
  • Hospital wing garbage bags+24%
  • Tech park B tissue+22%

Create check tasks for the site supervisors

Verity / Ask

Which contracts end in the next 90 days and what is their margin?

Three contracts worth ₹19 lakh a month. The campus is at a loss against the current rate.

  • University campus-6%
  • Bank branches5%
  • Hospital wing15%

Open renewal tasks with cost per post

Sample questions and answers with illustrative figures.

Without chasing

The follow-ups nobody has time to make.

Set once, then they run from your records. Your people still talk to clients and each other; Verity makes sure the right person knows what to do and when.

When

A post is not marked present by shift start

  • Post shown vacant
  • Task to the nearest relief and the supervisor
  • Outcome and delay recorded for the SLA

When

A ticket is within 30 minutes of its SLA time

  • Flagged on the help desk screen
  • Reminder to the owner of the ticket
  • Closing note and time recorded

When

The same location raises a repeat ticket

  • Grouped with earlier tickets
  • Root cause task to the supervisor
  • Result recorded against the location

When

A site uses more than its consumable allowance

  • Site and item flagged
  • Check task to the supervisor
  • Restock held or approved with a reason

When

A licence, training or verification date is 60 days away

  • Task to the owner of that record
  • Document and last date shown
  • Updated date recorded when done

When

A client deducts from an invoice

  • Deduction listed against recorded SLA misses
  • Difference flagged for challenge
  • Outcome recorded on the contract

Rules and paperwork

The rules a facility management company has to keep up with.

Verity does not give legal advice, does not run payroll and does not file anything for you. It keeps the records these rules depend on in order, so you are not hunting for them when someone asks.

  • Labour codes and contract labour

    What is expected

    Key provisions of the four Labour Codes took effect on 21 November 2025. Contract labour engagement is restricted for core activities of a business, subject to exceptions, and principal employers generally expect vendors to prove compliance with wages, PF and ESI. State rules differ.

    How Verity helps

    Verified attendance by person and site is the single input for wages, and registrations and contribution proofs are records with owners that can be shared when a client asks.

    BDO India alert on the Labour Codes

  • Minimum wages

    What is expected

    Minimum wages for housekeeping and security staff are set by state governments and are revised from time to time, so a long contract can fall behind current rates.

    How Verity helps

    Each contract stores the wage rates it assumed, and Verity compares the cost per post with the contract rate so the gap shows before renewal.

  • Private security agency licence

    What is expected

    Agencies supplying guards generally need a licence under the Private Security Agencies (Regulation) Act, usually valid for five years, with renewal applied for well before expiry and tied to continued guard training. Some states differ.

    How Verity helps

    The licence, each guard's training and police verification are records with dates, and tasks open well before they lapse.

    SetIndiaBiz, PSARA renewal

  • Contract terms and SLA penalties

    What is expected

    SLA penalties are a matter of the contract, and under the Indian Contract Act a stated sum is not always recoverable in full, so evidence of each miss matters. Ask your lawyer about your own clauses.

    How Verity helps

    Every SLA miss and its cause is recorded with evidence, so a deduction can be accepted or challenged on facts.

    Vidhikarya on SLA breach

Rules change and differ by state. Confirm current requirements with your adviser and the relevant authority.

Who sees what

Everyone sees the same records, through their own window.

A guard should not see wages. A supervisor should not see another site's margin. Each role opens on what it needs.

  • Owner

    Which contracts pay and which are at risk?

    Margin by contract, SLA misses, deductions, vacant posts, renewals and cash due from clients.

  • Operations head

    What needs fixing today?

    Vacant posts, tickets near SLA, repeat problems, sites over allowance and licences coming due.

  • Site supervisor

    What do I need to do on my site today?

    Posts and shifts, absentees and reliefs, open tickets, equipment tasks and consumable use.

  • Help desk

    Which complaint is next and for whom?

    Incoming complaints, categories, owners, due times and closing notes.

  • Accountant

    What do we bill and pay?

    Verified attendance, extra jobs, consumable charges, client deductions, statutory proofs and wage inputs.

Straight answers

What changes, and what stays the same.

Keep using

  • Your payroll provider or accountant, who runs wages and statutory payments. We agree during setup how attendance reaches them.
  • Your accounts and billing package. We agree how invoices and receipts reach Verity.
  • Phone, WhatsApp and email with clients. Staff reply
  • Verity records the ticket and the outcome.
  • The client's own building management and access systems.

Verity does not

  • Run payroll or pay wages.
  • Raise invoices or file returns.
  • Track guard locations by GPS or run access control.
  • Send messages to clients or staff on its own.

We bring in your people, posts, rosters, contract terms, equipment lists and stock from the registers, sheets and phones you use now, one site at a time, so service does not stop.

  • Excel
  • Google Sheets
  • Legacy ERP
  • CRM
  • One operating environment

Questions

Questions facility management companies ask.

My supervisors work from a phone at client sites. Will it work for them?

The daily record is short: who is present, tickets opened and closed, items issued. We train supervisors on their own sites, and we start with attendance and tickets only.

Does Verity run payroll for my 300 staff?

No. Your accountant or payroll provider does that. Verity keeps the verified attendance by person and site, and your payroll provider uses it as the input.

Can the client see tickets and SLAs?

Only if you decide so. Access is by role, and a client view of tickets and SLA results for their own site can be agreed during setup.

How does it handle different SLAs for different clients?

Each contract has its own SLAs, due times and allowances. A bank branch and a hospital wing can have very different targets in the same system.

Can it work out whether a contract is making money?

Yes, once billing and costs for people, consumables and machines are recorded. Each contract shows billed against cost to date, so a drop in margin shows early.

We have guards, housekeeping and technicians. Is that one system?

Yes. Posts and shifts are set up for each service line, and the same screens cover rosters, tickets and stock.

Does it track vehicles or guard location?

No. It records posts, shifts and attendance. It does not track vehicles or locations by GPS.

How do you bring in current rosters and contracts?

From your sheets and registers. We load posts, people and contract terms for each site, then check one site with the supervisor before go-live.

Who can see my data?

Only the people you allow. A supervisor sees their sites, the help desk sees tickets and the owner and accountant see money. Every change is recorded with who made it and when.

What does it cost?

It depends on the number of sites, staff and what you want set up. Message us and we will give you a clear number after a short conversation about how your business runs.

Where the figures come from

Sources

  1. Ken Research, 2026
  2. BDO India alert on the Labour Codes, 2025
  3. SetIndiaBiz, PSARA renewal, 2026
  4. Oxmaint, FM contract SLA metrics that actually get measured, 2026
  5. Vidhikarya on SLA breach

Last checked 16 October 2026. Published figures vary by region and method, so treat them as indicative, not as a promise of your results.

Start with the vacant posts and the late tickets.

Tell us how your contracts run and we will show you the vacant posts, the SLA misses and the deductions it would find, using your own numbers.

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